Like anything in the 21st century the NEGATIVE experiences seem to overshadow the positive ones 10-1. I find calling door dash customer service for problems is both easy and fruitful. A 3rd party delivery service is going to have some screw ups and stuff happens but in my experience DoorDash always goes the extra mile to fix mistaken orders . Tonight I ordered $60 worth of outback and the deliver driver took the food to the wrong house. I call the driver and find he left the food on a step 2 doors down. It was uncomfortable to go pick up the order myself and the food was cold. But DoorDash took responsibility even though it was clearly the drivers fault and they refund my FULL amount and after 30 seconds in the microwave and I have a free full rack of ribs and coconut shrimp that still tasted great .Most companies would give you $5-15 off at most. Believe me I have dealt with some real winners in customer service from air BnB to Instacart and more and NONE OF THEM HOLD A CANDLE TO DOORDASH WHEN IT COMES TO FIXING CUSTOMER SERVICE PROBLEMS .