DoorDash Reviews

Name: DoorDash
Rating: 1.34

1.3 Rating 21,027 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 21,027 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

Nancy Weidner

DoorDash 1 star review on 22nd April 2024

Tracy

DoorDash 1 star review on 21st April 2024

Bernedette

1829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, My name Delores Sloane an love the way Miss, Angela Philan delivers she so polite and Nice. Hope she keeps it up”

Helpful Report

Posted 3 months ago

“Ruby from Door Dash support was so helpful and apologetic❤️🫶🏾”

Helpful Report

Posted 3 months ago

“Very fast, good communication, and very responsible.”

Helpful Report

Posted 3 months ago

“i loveeee doordassshhhh”

Helpful Report

Posted 3 months ago

“Everything is fine with doordash to be honest. But there's some security concerns I have. 1. I can see the location of a delivery before mine is delivered. Does that mean if I'm #2 out of 3 orders; I can see #1 that means #3 can see mine. I don't like that. Not in portland. 2. Drivers who are saying they are female mostly aren't and are very creepily eager to deliver to a woman. Unappreciated and unwanted behaviors. Other issues are honestly just the restaurant employees, no need to blame doordash for a wrong order that has your name on it. They're the messenger not maker. That's all.”

Helpful Report

Posted 3 months ago

“Great place to be. Beef Kabob is my favourite for over a decade now.”

Helpful Report

Posted 3 months ago

“I work at Dennys as a server and I always have our regular dasher Andrea and she is the nicest and most patient dasher we’ve ever had the pleasure of helping with her door dash orders. Thank you girl for you patience ❤️”

Helpful Report

Posted 4 months ago

“The greatest place to job at”

Helpful Report

Posted 4 months ago

“Placed an on-line order through the chick fil a app. William P kept my in the loop regarding my order. My order was received on-time. Thank you.”

Helpful Report

Posted 4 months ago

“I never had a problem with doordash, I have a relatively difficult apartment to locate, with three different parking lots, and they've located them all. The food was at the right temperature I didn't need to Nuke it and they've always knocked or rang my bell when it arrived instead of other services that just leave it at the door in the winter time that becomes difficult cuz I have to put it in the microwave and it's ridiculous then the app goes off saying it's done or it doesn't go off and you have to manually click back to see if it's been delivered I don't have that issue with doordash”

DoorDash 5 star review on 2nd December 2023

Helpful Report

Posted 4 months ago

“Had a delivery from Applebees. In Pooler Georgia Excellent service from Michael at doordash Efficient and very courteous A pleasure Will use again”

Helpful Report

Posted 4 months ago

“Rated high so it is seen! Horrible customer service. Anytime I have a problem with food quality or anything wrong they always refund partialy and not the full amount when all the food was bad. And then they add it back to credit instead of the original payment method. Then after they do that, they deactivate my account due to "suspension " how pathetic. I'm so sick of having to reactivate it everytime I want to use it. Door dash sucks and alot of their dashers are just up right horrible at delivering the food. It shouldn't take 20 minutes to deliever my food after pick up when I live 5 minutes down the road. I'd pick it up myself but alot of times it's late and I have kids that are sleeping. I even tip pretty well. But most of the time food is ice cold and gross.”

Helpful Report

Posted 4 months ago

“My food was as I ordered. My door dasher Cailyn, was so polite and fast service. I would recommend definitely!”

Helpful Report

Posted 4 months ago

“I'm handicapped and am homebound, so Door Dash has been a terrific service in order to get a hot meal delivered to my front door. I've used the service for over a year now, and only once was my order messed up enough for me to generate a complaint- my sodas were AWOL- and Customer Service refunded my drink money without any problem (it could have been the restaurant's fault). Sure, they add a few bucks to the bill, but service costs something. Highly recommend them.”

Helpful Report

Posted 5 months ago

“I have nothing good to say anymore about Doordash. I ordered food tonight and yhe dasher pucked it up and ran all over the west side. And yes I could see it and doordash didn't care. I watched the dasher go from neighborhood to neighborhood over and over for 2 hrs. And on top of all of that doordash wouldn't give me credits to reorder they had to refunded it okay but what made it worse was I was only refunded some of my amount. They left the dasher who stole my food with a 4$ tip that they refuse to give me all because they gave me a 5$ credit for waiting for 2 hrs. Then proceeded to tell me that they can't give me the tip money back because of the credits which should have nothing to do with my amount I paid. I got rip off from not only the dasher who waited for my order to get cnacled but also from doordash itself and there customer support team is rude as hell. They kept endeding our chats every time I brought up my situation. I even have proof with pictures of what the dasher was doing.”

DoorDash 5 star review on 9th November 2023

Helpful Report

Posted 5 months ago

“I had my credit card breached three times through door dash & would not get any reimbursement, apology or any options to make it right. I had proof of the charges , dates and amounts and zero help, I would never use or recommend door dash. Pamela Hamilton ~ nampa, idaho”

Helpful Report

Posted 5 months ago

“I just wanted to give a good review to my Doordasher Lynette cause she brought me my second order cause the first order was messed up by pizza hut. And Lynette brought me my new 6 piece wing and the bag was tied and stapled shut with the receipt. And that's how it should of been the first time.”

Helpful Report

Posted 5 months ago

“Doordasher is very good delivery I ordered many time they delivered me good and good food I see there many complaints I don't about that I pay good tip they bring me good food last time I ordered food they give me good and good food”

Helpful Report

Posted 6 months ago

“Get $30 off when you sign up using my link. https://drd.sh/amvUM9j99jXBNDmX”

Helpful Report

Posted 6 months ago

“Had a rough experience with getting my order correct with Chipotle, but once we thought it was nailed down, it wasn't. But that's the restaurant, our Door Dash driver, Autumn, was fantastic. She went above and beyond to make sure we were taken care of. Thank you Autumn with Door Dash in Charleston, SC...West Ashley”

Helpful Report

Posted 6 months ago

DoorDash is rated 1.3 based on 21,027 reviews