DoorDash Reviews

1.3 Rating 21,149 Reviews
7 %
of reviewers recommend DoorDash
1.3
Based on 21,149 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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DoorDash 1 star review on 9th May 2024
Angel Courtney
DoorDash 1 star review on 9th May 2024
Paula
DoorDash 1 star review on 6th May 2024
Elizabeth
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
DoorDash 1 star review on 5th May 2024
Jennifer Wray
1873
Anonymous
Anonymous  // 01/01/2019
As a driver for dash I got a 100 success rate to me sometimes it not worth it it's already low to start then some ppl be wanting to much one time I knock seen the lady and she took over 10 mins to even get the order were paid by time the pay don't go up when where waiting,going up to 7 floor or waiting for ppl to come down time is not part of the pay then ppl got the never to not tip even when u can tip after the driver did the job a ten min job can turn into a hour real quick I feel like we should be paid if we can drop the order and choose not to not all drivers are bad just like a regular job and if dd has a great one we should be appreciated if I doordash I make sure to tip above 5 dollars because they got it to me in good condition and the dedicated there time to get it to me but at the end of the day It's a hustle but a look into the future
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Posted 9 months ago
The reason of this post is to bring awareness. I live in Houston, TX and an older male driver by the name of Meiqing was instructed to meet me at the exterior entrance to my apartment building. Somehow someone let him in the building and he found his way INSIDE my apartment unit. He might’ve assumed I was not in my unit. Before leaving my bedroom, I asked him if he was at the entrance I requested or the garage because I noticed on the map he was not where I asked. I was waiting about 5mins on his response until I heard my dog barking and I walked into my kitchen to find him there. This is unacceptable behavior he need to be removed from the platform!! He clearly steals or is a creep because there’s no cultural confusion on walking into someone’s home.
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Posted 10 months ago
Very bad customer service. They desactivated account to dasher without any reason. Pay was very bad too
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Posted 10 months ago
I had to wait for my food for almost 1 hour. The driver wasn't able to find the address, even after calling me to ask directions. So I texted her instructions. Finally I got my meal. Not the first time some like this. Another driver left my food on the parking lot at the back. His answer to my texting "why?" : my navi told me! Well, the back entrances aren't at the same street as the main entrance, what means wrong address !! And of cause it was MY foult, as per the driver.
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Posted 10 months ago
Really hate to put a bad review bc the drivers have always been nice. Last two orders had items left off. Getting the runaround on the credits. Wouldn't have minded the wrong orders if DoorDash's credit department did their job. I'll be switching courier services.
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Posted 10 months ago
After receiving my order yesterday without a piece of my order and it looking like it was ate on and not receiving the refund I was told I'd receive.. I will no longer use door dash heaven was my dasher don't trust this person this person eats your meal
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Posted 10 months ago
This is 3rd time I have not received what I paid for. Will not be ordering from door dash again this is so ridiculous .
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Posted 10 months ago
I stopped using DoorDash awhile ago because there was always an issue and went to Grub hub but the other day the Grub hub website wasn’t working so I decided to use DoorDash again. Of course there was an issue and they gave me the wrong stuff so I complained and got a little bit of money back. Well I used it again today to use up the balance I had and there was items missing this time. You can clearly see in the picture the driver took that there is no 2 liter of soda or milkshake and DoorDash is giving me a problem now with getting my money back for it. They said they were sending my issue to a Special Team. Whatever that is. How hard is it to look at the picture YOUR driver took and see the stuff is missing and give me my money back? It’s ok! I’ll be disputing it with my credit card company now. I’m not paying for stuff I did not receive. The food was also cold and trash but that’s not what I’m complaining about. I just want my money back for the stuff I didn’t get.
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Posted 10 months ago
Drivers don't wash hands after using rest rooms and pick up orders. Some Sit in parking lot going through sealed bags...up to 15 minutes. The workers who MAKE the orders aren't given any EXTRA compensation for filling orders...WHILE customers who ACTUALLY come to the store have to wait SINCE the Door Dash Device will RING and give message that you're taking to long filling order. WORSE APP INVENTED
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Posted 10 months ago
If you place an order and your card is declined (for whatever reason) you have to manually go in and update to a different card. Makes sense...HOWEVER if your monthly or annual fee is declined on the card you have authorized for this charge to come out of, they will literally go through every card on file until it clears. They do not communicate this with you, they just do it. Seems like shady business to me!
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Posted 10 months ago
Ants found in cookies when delivered. Disappointed.
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Posted 10 months ago
It’s nice when you can’t get out of work to get lunch but with the fees you almost paying double.
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Posted 10 months ago
My driver delivered wrong sandwiches, but the rest of order was right like the drinks. I had to drive down and get the right sandwiches. So much for having it delivered still had to go get it and wait for them to make it and fix it. I wish the driver would check orders before leaving the building.
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Posted 10 months ago
I believe I have ordered through Door Dash 3 times, and twice they have delivered my order to the incorrect location. They were in the right neighborhood, but wrong address both times. At least they snap photos so I can get a general idea of where my order was dropped off at. Both times, I had to send my kids on a search around the neighborhood to locate our food. You would think that as much money as this food costs just using the app that the delivery drivers would be more accurate. I mean, double, triple check before you leave the food at the door to ensure that you are at the correct location. I pay extra for this service when I absolutely need it, so I do expect some accuracy in regards to delivery. Customer service was helpful for my last order. They refunded me the delivery fee plus gave me a $5 credit towards my next purchase. However, I will probably never use Door Dash or any other food delivery company again. This is too much of an inconvenience. Next time, I will just go get the food myself.
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Posted 10 months ago
As a dasher it infuriates me that you are unable to find out the distance from restaurant to customer before you except the order, example-restaurant is a mile away you except said order BUT only after the order is picked up THEN you find out that you have to drive 5,6,7,10 miles away Such BS!!!!
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Posted 11 months ago
This isn't true in most cities but the deliver ppl in Chicago are absolute morons. Half of them deliver to the wrong address or a random sidedoor I don't know about. Most recently, I ordered Boston Market--15 mins away at most. The first dasher assigned absconded with my food and disappeared. The 2nd one prioritized a different delivery over mine and let the store close before picking up my order. Then I was only partially refunded and $5 was given to me as credit rather than the full total as a total refund. I can't begin to tell you how incompetent Chicago delivery personnel are.
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Posted 11 months ago
You made a dasher wait 10 minutes for an w that was sent after mine. Apparently you have some strange rule that a dasher can’t leave with an order if there is another that came in 10 minutes after the first one. You dasher could have delivered mine and gone back and picked up the other. But you made him wait 10 minutes.
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Posted 11 months ago
Why don't the drivers check to make sure ALL items are in the bag? Half the time my order is missing something. Today 66% of my order was missing. I ordered two dinners, only a partial one showed up. The second one was completely missing. WTF I even tip them good and they still screw it up. I wish the company had a delete tip button.
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Posted 11 months ago
Why don't the drivers check to make sure ALL items are in the bag? Half the time my order is missing something. Today 66% of my order was missing. I ordered two dinners, only a partial one showed up. The second one was completely missing. WTF I even tip them good and they still screw it up. I wish the company had a delete tip button.
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Posted 11 months ago
I think door dash prices are way out there the drivers sounder why we don’t give a big tip well we don’t because to get our food it’s already pricey secpund they mess your order up or steal your order if it’s not that then you get the wrong order you asked for anyway also takes sometimes a long time to wait for your food
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Posted 11 months ago
DoorDash is rated 1.3 based on 21,149 reviews