DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,576 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,576 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 29th April 2025

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DoorDash 1 star review on 27th April 2025

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DoorDash 1 star review on 26th April 2025

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DoorDash 1 star review on 17th April 2025

Sherri Roberts

2270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order 1000s of dollars of food each year from DD. We caregive in the home and need this service frequently. I would say 75% of our orders are correct and on time. But 25% are not and I report them. Recently, DD put a flag on my account that read: It appears we can't get it right with you (something like that). We are going to have to review your account before you can have a refund. Now, that would have really irritated me if I was missing an item or something was cold. BUT it was neither! I just wanted to get a message to the Dasher. That's it. This prompt immediately came up under the "help" button. That really put me off. Guilty until proven innocent. DD - just so you know - 75% of 1000s is still a few 1000.”

Helpful Report

Posted 1 year ago

“I have tried to call doordash for help and all they say is go to a spot and it will reset I told them I want to schedule but I can't because they have me going 4 hours away they told me to reset the app. They don't help”

Helpful Report

Posted 1 year ago

“Doordash has already been contacted. Last Saturday, April 6th 2024 I ordered on your website from Chili's. I received notice that the Dasher was on his way for delivery. As I went to the door to get my food, the Dasher came running up to my door and said he gave me the wrong order and took off with that order. I never received my food, expect my Sundae from McDonald's, from another Dasher. I contacted Doordash and they took my money and decided not to refund me. Now I have a charge on my credit card for nothing. Terrible experience.”

Helpful Report

Posted 1 year ago

“Not sure why I keep trying to drive for this company and exceed their expectations of their OWN goals they set for the drivers when they keep sending you on offers that sabotage your progress. Oxymoron situation here.”

Helpful Report

Posted 1 year ago

“There is always something wrong with the every order I place. I ordered Crumble, and they gave me the wrong cookies. Not one was what I ordered. Than I had to wait 30 minutes for a new order. I DONT recommend. This has happened 6 times already, and I can't take it happening again. Come on. 😠”

Helpful Report

Posted 1 year ago

“I've been a driver for a while. Today I worked for 4 hours in extreme weather, pouring down, high wind and lastly it turned into a freezing snow. No promo. No additional pay. Finished working, went home soaked wet from head to toe, cold,checked the app little bit later for my schedule and noticed there is a promo for additional $5 for every order after the extreme weather went away. There is no rain, no snow now, no harsh temps and drivers are getting additional $5 bucks. I worked in some very bad and dangerous conditions during winter and there were probably 3 occasions I got promo of $2 for every order. I'm talking piles of snow, dangerous driving conditions, getting stuck all the time and temps falling even into negative digits (Farenheit). This is ridiculous. Like it's not bad enough already. Low pay, expensive gas, constantly going above and beyond when doing shopping orders even though it won't earn me any more money, it just makes me late, scammers ... I just got fed up today.”

Helpful Report

Posted 1 year ago

“I usually get my food on time, but perhaps we could teach Dashers that they have a headlight switch so neighbors on their porches aren’t getting blinded during the delivery, very simple. Turn off headlights, leave parking lights on for safety. Ever been at Sonic across from someone who doesn’t get it?”

Helpful Report

Posted 1 year ago

“I always order through doordash. In February and March this year, items were missing. The February transaction was okay as Doordash refunded me a little over 4 dollars but the March missing item, they said "they refunded me" but nothing came into my visa debit account. I contacted them again and was advised that the refund was processed on their end and to contact my bank. I did what they told me and the bank told me there wasnt pending. (I used to work a bank, so if deposits like this usually takes about 3-7 business or more depending if there is an issue from.the .sender. So, I contacted Doordash again and was told the refund was processed on the same date mentioned when I contacted them the first time. I REEXPLAINED BUT THE CHAT AGENT DID NOT ACKNOWLEDGE ANYTHING I SAID. Instead, chat agent advised me the issue was wacalarwz to a special team and I will receive an email from that team in 1-2 business days. I was not surprised that no email was received conaidering I checked my junk and spam folders as well. There was one email I received from Doordash about 7 days after that advice by the chat agent, but it was a survey of how they did. They needed to refund 16 somethig dollars. I gave them 2 stars could given them 1 because some couriers werw awesome! I refrain from using Doordash after that experience. If its integrity the reason why dis not refund me because I complained maybe 2-3 times foe missing items, what more Doordash system.twlling their agents and me as a customer that refund was processed even if it was not. I even told the chat agent I can sens my bank statement as proof .but then again I got ignored. Competitors are even better with Doordash fees are not cheap too. Good luck Doordash!”

Helpful Report

Posted 1 year ago

“I just spoke with FON about an order I paid double for because the 1st dasher delivered my order to wrong address and took my over zealous tip and ran. Since I ordered through the store and a dasher got the order , I called the store and was advised to call DoorDash and make a report of theft by their dasher. After the run- around, I decided to cancel my “$9.99 No Delivery Fee” because I was scammed in other ways. No problem taking my money from my credit card and buy and eat the food I ordered. Not on my watch. You get an “F” for rude customer service and theft by a dasher which makes me a “VERY DISSATISFIED CUSTOMER”. Good Evening. 🌇”

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Posted 1 year ago

“The food was fine, and the order was accurate, but the drinks (the only part not protected by the bag) smelled heavily of cigarette smoke. As a non-smoker, that's kind of gross.”

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Posted 1 year ago

“Was using this service more after Covid. It was okay except the fees are high. The biggest problem is not being able to contact the driver sometimes. Today I needed to change the address and the driver could not be contacted. Eventually he called me but did not speak enough English to receive changed address so he hung up on me and delivered to the wrong address.”

Helpful Report

Posted 1 year ago

“Doordash driver could not speak / understand english in order to recieve direction to customer. Order was over 1 hour late and cold, left at back of building on stoop. Contacted support and was only refunded the amount of the cold pizza not the delivery charge or my tip. Needless to say I'm canceling Doordash and relaying this review on social media.”

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Posted 1 year ago

“When you sign in with there per hour rate they always change per offer. It is deceptive so you take lower pay offers. Now you can go beyond 90 percent completion rate so you have to wait at pickup no matter how long or unorganized the location is.”

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Posted 1 year ago

“Have used door dash in the past for restaurant deliveries and small grocery orders with no problem. Today, I ordered groceries at 3 p.m. Delivery was scheduled for 5:45 p.m. approximately. Received messages that shopping had started and one item was even substituted ... then the shopper's name changed and I was advised that the shopper was 'on the way to the store' ... long story short, I cancelled the order at 8 p.m. Was advised by text that my funds had been returned, but have yet to confirm that. No explanation or apology for their failure to fulfill their contract to deliver by approx. 6 p.m. No explanation on how shopping was underway and then wasn't. Super poor business. Have zero trust in them now.”

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Posted 1 year ago

“I’m starting to hate door dash the customer service sucks to where they don’t truly(if they don’t they need to find another profession)all the way to some of the of the drivers they don’t care if the person gets all there food, they just want that money they making (they must feel like how the customer feel.) Make us want to come back… but search for other deliveries places.”

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Posted 1 year ago

“I order from pollo regularly and always Get short changed by driver not checking the order to be complete.”

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Posted 1 year ago

“DoorDash is horrible about coming to my house. One of the drivers that got my food got free food tonight. Since we live outside of the city limits of Statesboro, Ga; they don’t deliver to my house which is so dumb. I hope I get my money back that I requested.”

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Posted 1 year ago

“door dash sucks you pay to much money for this service and your food may not be delivered and you will mot get a refund based off how many times they've messed your order up or should be cash om deliver specific instructions to give to me in my hand they never showed up was no picture to support anything was even left and did not gat a refund”

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Posted 1 year ago

“Door Dash shouldn't be able to take your money, immediately cancel the order, then make you wait 3-5 business days for a refund. I mean come on guys, you're not delivering the product but you're taking my money. Furthermore, if restaurants are not doing Door Dash orders because they're busy, they shouldn't be accepting the orders in the first place. Going to dispute the charge through my bank to get my money faster.”

Helpful Report

Posted 1 year ago

“I am a dasher, and several times the app has glitches and gave wrong address for pickup, and another time went to pick up an order and restaurant said someone else picked it up, seems every time you call support your ratings go down. Spoke to support, first person claimed they called the restaurant as order wasn't in system, the second person tells me that am at wrong location, but this is where was directed to come to , then go to other location and rating drops and receive violation for late delivery??!!?! Even customer said that same thing has happened to 3 other drivers!”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 23,576 reviews