Have used door dash in the past for restaurant deliveries and small grocery orders with no problem. Today, I ordered groceries at 3 p.m. Delivery was scheduled for 5:45 p.m. approximately. Received messages that shopping had started and one item was even substituted ... then the shopper's name changed and I was advised that the shopper was 'on the way to the store' ... long story short, I cancelled the order at 8 p.m. Was advised by text that my funds had been returned, but have yet to confirm that. No explanation or apology for their failure to fulfill their contract to deliver by approx. 6 p.m. No explanation on how shopping was underway and then wasn't. Super poor business. Have zero trust in them now.