So basically,I was offered a promotion from Aug 2022 to August 2023. A free membership for a yr with a prime membership. 2x they billed me. I called they fixed it. Then I noticed, they have been charing me since Sept 2022. I called customer service. The girl rudely said to me.. if the transaction was long than 15 days ago. I could get $0 reimbursement. I asked to speak with a supervisor, first the girl didn't want to let me. Then she says " so ur aware the supervisor will say the same thing I did!".. she put me on hold..No supervisor was available. I was promised a call back within 30 mins.. 2 days ago. Been a loyal customer since 2017. Didn't think they'd rip me off like that