DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,583 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,583 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

DoorDash 1 star review on 26th April 2025

Carla Romero

2273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stopped using DoorDash awhile ago because there was always an issue and went to Grub hub but the other day the Grub hub website wasn’t working so I decided to use DoorDash again. Of course there was an issue and they gave me the wrong stuff so I complained and got a little bit of money back. Well I used it again today to use up the balance I had and there was items missing this time. You can clearly see in the picture the driver took that there is no 2 liter of soda or milkshake and DoorDash is giving me a problem now with getting my money back for it. They said they were sending my issue to a Special Team. Whatever that is. How hard is it to look at the picture YOUR driver took and see the stuff is missing and give me my money back? It’s ok! I’ll be disputing it with my credit card company now. I’m not paying for stuff I did not receive. The food was also cold and trash but that’s not what I’m complaining about. I just want my money back for the stuff I didn’t get.”

Helpful Report

Posted 1 year ago

“Drivers don't wash hands after using rest rooms and pick up orders. Some Sit in parking lot going through sealed bags...up to 15 minutes. The workers who MAKE the orders aren't given any EXTRA compensation for filling orders...WHILE customers who ACTUALLY come to the store have to wait SINCE the Door Dash Device will RING and give message that you're taking to long filling order. WORSE APP INVENTED”

Helpful Report

Posted 1 year ago

“If you place an order and your card is declined (for whatever reason) you have to manually go in and update to a different card. Makes sense...HOWEVER if your monthly or annual fee is declined on the card you have authorized for this charge to come out of, they will literally go through every card on file until it clears. They do not communicate this with you, they just do it. Seems like shady business to me!”

Helpful Report

Posted 1 year ago

“Ants found in cookies when delivered. Disappointed.”

Helpful Report

Posted 1 year ago

“It’s nice when you can’t get out of work to get lunch but with the fees you almost paying double.”

Helpful Report

Posted 1 year ago

“My driver delivered wrong sandwiches, but the rest of order was right like the drinks. I had to drive down and get the right sandwiches. So much for having it delivered still had to go get it and wait for them to make it and fix it. I wish the driver would check orders before leaving the building.”

Helpful Report

Posted 1 year ago

“I believe I have ordered through Door Dash 3 times, and twice they have delivered my order to the incorrect location. They were in the right neighborhood, but wrong address both times. At least they snap photos so I can get a general idea of where my order was dropped off at. Both times, I had to send my kids on a search around the neighborhood to locate our food. You would think that as much money as this food costs just using the app that the delivery drivers would be more accurate. I mean, double, triple check before you leave the food at the door to ensure that you are at the correct location. I pay extra for this service when I absolutely need it, so I do expect some accuracy in regards to delivery. Customer service was helpful for my last order. They refunded me the delivery fee plus gave me a $5 credit towards my next purchase. However, I will probably never use Door Dash or any other food delivery company again. This is too much of an inconvenience. Next time, I will just go get the food myself.”

Helpful Report

Posted 1 year ago

“As a dasher it infuriates me that you are unable to find out the distance from restaurant to customer before you except the order, example-restaurant is a mile away you except said order BUT only after the order is picked up THEN you find out that you have to drive 5,6,7,10 miles away Such BS!!!!”

Helpful Report

Posted 1 year ago

“This isn't true in most cities but the deliver ppl in Chicago are absolute morons. Half of them deliver to the wrong address or a random sidedoor I don't know about. Most recently, I ordered Boston Market--15 mins away at most. The first dasher assigned absconded with my food and disappeared. The 2nd one prioritized a different delivery over mine and let the store close before picking up my order. Then I was only partially refunded and $5 was given to me as credit rather than the full total as a total refund. I can't begin to tell you how incompetent Chicago delivery personnel are.”

Helpful Report

Posted 1 year ago

“You made a dasher wait 10 minutes for an w that was sent after mine. Apparently you have some strange rule that a dasher can’t leave with an order if there is another that came in 10 minutes after the first one. You dasher could have delivered mine and gone back and picked up the other. But you made him wait 10 minutes.”

Helpful Report

Posted 1 year ago

“Why don't the drivers check to make sure ALL items are in the bag? Half the time my order is missing something. Today 66% of my order was missing. I ordered two dinners, only a partial one showed up. The second one was completely missing. WTF I even tip them good and they still screw it up. I wish the company had a delete tip button.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“I think door dash prices are way out there the drivers sounder why we don’t give a big tip well we don’t because to get our food it’s already pricey secpund they mess your order up or steal your order if it’s not that then you get the wrong order you asked for anyway also takes sometimes a long time to wait for your food”

Helpful Report

Posted 1 year ago

“first delivery was great. second not so much. dasher stopping off at gas station and spending a lot of time there”

Helpful Report

Posted 1 year ago

“I Feel like DoorDash doesn’t care, it has been twice that my order has been canceled and I’ve had to wait an hour for EACH Order, then had to wait even longer for my new order and by that time I’m upset and not hungry anymore. I just wanted to come home to my food being there but no I had to check the app to see that my dasher was at home.”

Helpful Report

Posted 2 years ago

“Yesterday we had Doordash pick up a delivery from Lee’s Garden Kitchen in Plainville CT. We didn’t get our chicken wings, called Lee’s to tell them and they blamed it on the Doordash driver for stealing them. Bad customer service!”

Helpful Report

Posted 2 years ago

“I am a supplier from a restaurant and I had my first unpleasant experience with a DoorDasher picking up an order. I have been working with DoorDash for almost a year now so overall I do not have any complaints until now. I did report this dasher to DoorDash and a claim has been filed but not banned from my work, a 2nd occurence has to happen for us to do a ban. The unprofessionalism, negativity, and demanding nature for our product to be instant was surprising to receive. The "Order is ready for pick-up" button hasn't been pressed and yet he comes in demanding the order. I try to explain to him the process of how things should work and he got agitated and stormed out stating I was wasting his time. I understand money is made by time and completion but the behavior displayed towards me was unwanted and uncalled for and unnecessary. My boss has been informed and he was there when it all happened and allowed me to deal with the confrontation about the behavior (and I was happy to oblige) as I was the one who received it. Also, I was not reprimanded for how things went and how I handled the situation. I leave this here, for anyone ordering in Clemson, SC and have a dasher with the initials L.G. (I will not state full name) please ask for someone else as your dasher. Everyone deserves a good day and experience but this dasher was not delivering that to anyone he encountered.”

Helpful Report

Posted 2 years ago

“Extremely overpriced and expensive. Our door dasher cancelled on our order after they picked up our food and decided to eat it. $10 of chicken nugget meal was $20. Incredibly unorganized and inconsiderate of time.”

Helpful Report

Posted 2 years ago

“Though the service has been convenient and once pretty good they make more and more careless mistakes. I will be cancelling my Dash Pass after the last straw tonight. The first time I ordered, I received an order from the correct restaurant with someone else’s name on it and not remotely what I ordered. After reordering, the dasher left a picture that claimed the order was left at my doorstep, but the picture is not of my door and my food is nowhere in sight.”

Helpful Report

Posted 2 years ago

“Their app is constantly bugged and has a million issues, they cancelled my student dashpass even though I'm still a student, and they'll give drivers multiple orders and the first one picked up is the last one delivered so it'll definitely be cold. The worst part is they'll pick up your food and drive past your house to grab the next order and then drive farther away to deliver that first.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 23,583 reviews