DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,050 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,050 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Untrustworthy! I ordered certain 6 pack of specific brand of coffee from them. they did deliver 3 packs of completely different quality of coffee for the same price that was advertised. nobody to talk to at dorrdash, when you call the store that they bought and send it, the store refers back to doordash. I'm stock with 3 packs of unwanted coffee jars. if this is any indication of how they're running other items, I'll stay away from them.”

Helpful Report

Posted 2 years ago

“Almost every time i order, i dont receive all of my order. I work 12-16 hour shifts, and like to buy food on weekends for the 5-7 staff members in the (heath/nursing feild) that we can get to actually come in. Last week i had ordered 5 meals and was missing 2 of the drinks. dasher was extremely rude and drove off when i said i was missing some of the items. i called and doordash said that theyd send someone with the drinks, next thing i know its canceled and i had to call doordash back again to have them redeliver the order. this weekend we ordered pizza and i added a 20oz drink which i didnt receive. when i called i kept getting transferred to different people only for them to tell me that the only thing they can do is give me a refund. ive worked in customer service and still do outside of working at this nursing/health feild. i know its not the easiest, but is it that hard to make sure you have the WHOLE order? I just want my drinks that i paid for to come with the order. No i can just leave to go get it and we only have so much time for breaks just like most of the other people who order for items to be delivered. YOU personally picked this to be your job and YOU personally pick the orders that YOU deliver.”

Helpful Report

Posted 2 years ago

“I am a Door dash delivery driver. Today is 8/1/2023 and I just talked to an agent about an issue with the tipping service that us delivery drivers depend on to fill up our gas tank with to ensure that we earn just compensation for picking up orders for area Businesses. DoorDash can't compel a business to do the right thing by leaving a tip for us delivery drivers who sometimes have to drive X number of miles to pick up an order and deliver it X number of miles to the customer. I'm not even asking for a huge tip just something reasonable since we are going out of our way to help local businesses, as well as delivering food to customers. I think that standard is totally unacceptable, and it needs to change where Doordashers have a minimum set when it comes to tipping. I try to ensure that all my customers get their order on time, and even go the extra mile by calling them, or texting them. Help us Doordash delivery drivers we depend on tips to help us out when it comes to topping our gas tank on Gas.”

Helpful Report

Posted 2 years ago

“Hate how the driver can pick up multiple order at once. By the time we get our food it’s either soggy or cold. It should only be one pick up at a time. Plus that pushes the delivery time back. I had one that said it would be here around lunch time (12:00) but ended up being a little over an hour. Missed my lunch plus didn’t get to eat since I work in healthcare.”

Helpful Report

Posted 2 years ago

“After investing a large sum of money in the stock market, I was scammed by this notorious broker known for shady practices. Every time I tried to withdraw my funds, they would give me silly excuses and delay tactics. I became desperate to get my money back, so I decided to seek help from a financial recovery firm. After some research, I stumbled upon CP-INVESTIGATION (.) com and even though they seemed too good to be true, I decided to take a chance on them. When I reached out for help, they were quick to respond and assured me that they could help me recover my investment funds with their years of experience in the financial industry. They also informed me that if the case wasnt successful, then their services would be free of charge.”

Helpful Report

Posted 2 years ago

“I just made a delivery 2 weeks ago and I supposed to get cash from the customer. But they said they paid to the place with the credit card. And then I call doordash support. And they told me it was true. that I don't have to worry about it. Now they took that 40 bucks from my account. Because they think I took the cash from the customer and I never did. Then they took that $40 from my Weekly commission And they say we can't do anything about it. Now do you have an idea how much? I have to drive to make those forty dollars?? a lot”

Helpful Report

Posted 2 years ago

“As a driver for dash I got a 100 success rate to me sometimes it not worth it it's already low to start then some ppl be wanting to much one time I knock seen the lady and she took over 10 mins to even get the order were paid by time the pay don't go up when where waiting,going up to 7 floor or waiting for ppl to come down time is not part of the pay then ppl got the never to not tip even when u can tip after the driver did the job a ten min job can turn into a hour real quick I feel like we should be paid if we can drop the order and choose not to not all drivers are bad just like a regular job and if dd has a great one we should be appreciated if I doordash I make sure to tip above 5 dollars because they got it to me in good condition and the dedicated there time to get it to me but at the end of the day It's a hustle but a look into the future”

Helpful Report

Posted 2 years ago

“The reason of this post is to bring awareness. I live in Houston, TX and an older male driver by the name of Meiqing was instructed to meet me at the exterior entrance to my apartment building. Somehow someone let him in the building and he found his way INSIDE my apartment unit. He might’ve assumed I was not in my unit. Before leaving my bedroom, I asked him if he was at the entrance I requested or the garage because I noticed on the map he was not where I asked. I was waiting about 5mins on his response until I heard my dog barking and I walked into my kitchen to find him there. This is unacceptable behavior he need to be removed from the platform!! He clearly steals or is a creep because there’s no cultural confusion on walking into someone’s home.”

Helpful Report

Posted 2 years ago

“Very bad customer service. They desactivated account to dasher without any reason. Pay was very bad too”

Helpful Report

Posted 2 years ago

“I had to wait for my food for almost 1 hour. The driver wasn't able to find the address, even after calling me to ask directions. So I texted her instructions. Finally I got my meal. Not the first time some like this. Another driver left my food on the parking lot at the back. His answer to my texting "why?" : my navi told me! Well, the back entrances aren't at the same street as the main entrance, what means wrong address !! And of cause it was MY foult, as per the driver.”

Helpful Report

Posted 2 years ago

“Really hate to put a bad review bc the drivers have always been nice. Last two orders had items left off. Getting the runaround on the credits. Wouldn't have minded the wrong orders if DoorDash's credit department did their job. I'll be switching courier services.”

Helpful Report

Posted 2 years ago

“After receiving my order yesterday without a piece of my order and it looking like it was ate on and not receiving the refund I was told I'd receive.. I will no longer use door dash heaven was my dasher don't trust this person this person eats your meal”

Helpful Report

Posted 2 years ago

“This is 3rd time I have not received what I paid for. Will not be ordering from door dash again this is so ridiculous .”

Helpful Report

Posted 2 years ago

“I stopped using DoorDash awhile ago because there was always an issue and went to Grub hub but the other day the Grub hub website wasn’t working so I decided to use DoorDash again. Of course there was an issue and they gave me the wrong stuff so I complained and got a little bit of money back. Well I used it again today to use up the balance I had and there was items missing this time. You can clearly see in the picture the driver took that there is no 2 liter of soda or milkshake and DoorDash is giving me a problem now with getting my money back for it. They said they were sending my issue to a Special Team. Whatever that is. How hard is it to look at the picture YOUR driver took and see the stuff is missing and give me my money back? It’s ok! I’ll be disputing it with my credit card company now. I’m not paying for stuff I did not receive. The food was also cold and trash but that’s not what I’m complaining about. I just want my money back for the stuff I didn’t get.”

Helpful Report

Posted 2 years ago

“Drivers don't wash hands after using rest rooms and pick up orders. Some Sit in parking lot going through sealed bags...up to 15 minutes. The workers who MAKE the orders aren't given any EXTRA compensation for filling orders...WHILE customers who ACTUALLY come to the store have to wait SINCE the Door Dash Device will RING and give message that you're taking to long filling order. WORSE APP INVENTED”

Helpful Report

Posted 2 years ago

“If you place an order and your card is declined (for whatever reason) you have to manually go in and update to a different card. Makes sense...HOWEVER if your monthly or annual fee is declined on the card you have authorized for this charge to come out of, they will literally go through every card on file until it clears. They do not communicate this with you, they just do it. Seems like shady business to me!”

Helpful Report

Posted 2 years ago

“Ants found in cookies when delivered. Disappointed.”

Helpful Report

Posted 2 years ago

“It’s nice when you can’t get out of work to get lunch but with the fees you almost paying double.”

Helpful Report

Posted 2 years ago

“My driver delivered wrong sandwiches, but the rest of order was right like the drinks. I had to drive down and get the right sandwiches. So much for having it delivered still had to go get it and wait for them to make it and fix it. I wish the driver would check orders before leaving the building.”

Helpful Report

Posted 2 years ago

“I believe I have ordered through Door Dash 3 times, and twice they have delivered my order to the incorrect location. They were in the right neighborhood, but wrong address both times. At least they snap photos so I can get a general idea of where my order was dropped off at. Both times, I had to send my kids on a search around the neighborhood to locate our food. You would think that as much money as this food costs just using the app that the delivery drivers would be more accurate. I mean, double, triple check before you leave the food at the door to ensure that you are at the correct location. I pay extra for this service when I absolutely need it, so I do expect some accuracy in regards to delivery. Customer service was helpful for my last order. They refunded me the delivery fee plus gave me a $5 credit towards my next purchase. However, I will probably never use Door Dash or any other food delivery company again. This is too much of an inconvenience. Next time, I will just go get the food myself.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,050 reviews