DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,586 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Felipe Sarmiento

DoorDash 1 star review on 29th April 2025

Jasima Reynolds

DoorDash 1 star review on 27th April 2025

Oleksandra Nechyporuk

April Carson

DoorDash 1 star review on 26th April 2025

Carla Romero

2273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am I the only one who keeps getting missing food from Door Dash? The food never comes on time and there is always something missing from my order the last few times I’ve used them. The last 2 years their service has become horrible. I’ve had missing food delivered to the wrong address and they don’t care.”

Helpful Report

Posted 2 years ago

“Almost every time I've used doordash, something was messed up. Yes, most of the time it was the restaurant. Of course. But, when I have to go through doordash for a fix or help, the issue was only refunded or a discount code was applied. After a bit, I was told I've complained too many times and would have to wait to see if I could get a refund. I don't want a bloody refund, I want the error fixed!!!!! The dashers have been great, but doordash needs to figure out how not to make the customer the villain. I won't use again. There are other fish in the sea.”

Helpful Report

Posted 2 years ago

“The 2 Stars are because Door Dash needs get it together on the tips. People are NOT tipping, and you pay 2 bucks a delivery. Maybe put a banner on all orders that the TIP IS NOT INCLUDED. I know someone that had a HUGE order, including 4 cases of water and had to carry it up 2 flights of stairs. Her tip, $4. Why, because the lady thought tips were included in her order! Come on Door Dash! Look out for your employees and let people know the TIP IS NOT INCLUDED! FYI - I do not deliver Door Dash and ALWAYS tip on when I order!”

Helpful Report

Posted 2 years ago

“I placed an order for 2 pizzas and when they arrived they weren’t even lukewarm. I contacted door dash and was issued a $4 refund. That’s less than what I tipped the driver. When I called customer support I was told after 3 days they couldn’t do anything. It hadn’t even been 48 hours. Twice I was told a supervisor would call me back but no one did. I chatted with someone on the website and was told again that someone would now contact me in 24 hours. I know they are stalling till 3 days has passed and then tell me they can’t do anything. It’s their way of not making things right. This is not customer support but a scam. Funny thing is all I wanted was a little more of a refund not a complete one.”

Helpful Report

Posted 2 years ago

“Side notes are a joke. It doesn't matter if I say "no tomatoes" or request specific sauces like Taco Bell offers. I NEVER get what I ask for from DoorDash.”

Helpful Report

Posted 2 years ago

“At least knock on the door when you make a delivery! Don't just set it on the porch and run!”

Helpful Report

Posted 2 years ago

“Customer service is awful . At Panera bread I got more juice than food . I ask door dash customer service to much sure that they Panera bread to have more juice and customer support said yes they did got it and nothing had change but just having less food and more juice . Contact support, asking them the same question have them to add more food then juice to my Panera Bread soup and this time they lady talked so long and said that it maybe a new charge to my card . Why Panera Bread did not do that in person. That up to the company and sure enough the same thing happen more juice and less food :(.”

Helpful Report

Posted 2 years ago

“When we place our order the delivery time is given. This time it said 25 minutes then after my order was picked up it changed to 45-55 minutes. I would not have placed the order had it stated it would be this long. Their delivery times are never accurate - and there is nothing you can do, no recourse, no accountability. I’m tired of it and will not use them except on rare occasions. Only company I know that takes no responsibility for their service. They cancel orders whenever they feel like it and pretty much deliver it when they feel like it.”

Helpful Report

Posted 2 years ago

“Unreliable! Poor communication! App asks for a tip and recommends a specific tip before the dasher EARNS it! I don't even think Doordash deserves 2 stars! I'm disappointed that this is starting to be a repeated issue being the 3rd time this has happened! 3rd time is a charm and you have lost me as a customer! I've spent a lot of money feeding my family through this over priced program. I rely on quality and a guarantee and doordash doesn't have it. I'm a disappointed dissatisfied customer that has to rely on pizza to feed my family once again.”

DoorDash 2 star review on 27th December 2022

Helpful Report

Posted 2 years ago

“Sorry to say but this company track record of fixing issues that they cause is deplorable. An over $300 order for 13 placed and they did not tell the vendor it was for a later pick up. Order was ready 2 hours ahead of pick up and it was the vendor reaching out wondering why it wasn't picked up. Instead of DD taking ownership once informed and having the vendor remake the order, they went ahead and picked up the cold food and delivered it to us for our meeting. Nothing like cold Mediterranean beef and lamb. Your customer service reps via chat need better training on problem resolution. This was deplorable but avoidable IF your (where ever they are located) CS Reps understood the need and culture of who they are serving.”

Helpful Report

Posted 2 years ago

“I am a dasher for DoorDash and honestly they rip you off it so sick they pay under $5 for a order and it very disrespectful that’s customer like literally have to tip to get there orders taken by drivers or it will take a long time to find a driver like overall DoorDash was a good idea but they rip you off no order shoild ever be 4.25 that’s 4 one dollars bills and a quarter like come on and the rip you off lately with the hourly wage you don’t get the set amount at the end of your hours like they not good as they used to be”

Helpful Report

Posted 2 years ago

“I writing this as a Dasher. Let me start by saying I was very skeptical when my daughter first ask could we start dashing so she could make money for a Birthday sleepover with her friends where she wanted to buy a gift and would also have money to go out to eat and movies for the 3 day weekend, after checking the reviews and signing up and was finally approved, we started dashing., This particular day she made $23 and some change she was happy because I work a full time job and usually 10 12 hour days we agreed to dash on Friday evening and Saturday and Sunday daytime, the first few weeks because we were consistent we made between $128-$217 for 7hours. The problem came when I was sent a challenge to make 15 deliveries between 11/23-11/28 and I would recy a $300 bonus pay. Of course we accepted and during that time we actually completed 31 deliveries, which were completed on 11/26. On 11/27 I called to find out when I would be paid out and after being out in hold for over 45 minutes I was told it would be paid out after 5 days of completion. This was the first disappointment. I waited and on the 6 the day I called again to be put in hold and hung up on, after holding for 30 minutes I had to hang up because I was at work.i called again and again for several more days being giving the run around about when I would receive payment, consistently being transferred and ask the same scripted questions and ask to send a screenshot of the challenge that was set to me after doing this 3 times I became very upset because now it's obvious that they wasn't going to pay me. after finally telling them I'm not sending anymore screenshots until I can speak to someone higher up they stop taking my calls and sent me an email address is me by someone else's name and telling me the challenge was sent to me in error and that I was not eligible for the payout, all while still receiving another challenge for the current week. As of today I have still not received payment for my completed challenge. I communicated thru live chat, email and telephone. Dashers beware!!”

DoorDash 2 star review on 18th December 2022

Helpful Report

Posted 2 years ago

“DoorDash autofills and $8.99 tip, after you have already paid a $1.99 fee for delivery and a random $6.00 service fee. 1/3 of my food cost is a fee for DoorDash and there is no transparency. I won’t be using this service again.”

Helpful Report

Posted 2 years ago

“I historically used Door Dash and only had a couple of minor issues, nothing major until I changed my house address, as I always had my food delivered to my neighbors, and a couple of times it went to the wrong house. Well when I changed my address to my house and not the neighbors, her address must have dropped down to the apartment number box. Got a text that my food was delivered, I replied that wasn't my house, and reordered. My food arrived and I was told I would not be charged for the first order from Jersey Mikes, and she delivered it to an apartment building. I checked my Credit Card account, and it was there. I contacted Citi Bank and contested the Charge. I was told they had till January 4th to make a decision on reimbursement. I got notified yesterday that in accordance with their policy, that I agreed to, they will not refund my money. So I ran my address to see if in fact an apartment with my address does exist; it does not. So I cancelled my Door Dash account and I will no longer be going to Jersey Mikes, $110 for 2 subs is out of my price range and whoever got my order, I hope you enjoyed it.”

Helpful Report

Posted 2 years ago

“I’m a disabled resident and ask the door dash driver to knock and come in. I’ve had a few now that don’t even knock, they just leave the food on the front porch!! Apparently, they cannot follow simple instructions and take little pride in their job. Dissatisfied”

Helpful Report

Posted 2 years ago

“Terrible service. Dashers picking up other orders, not caring about your’s getting cold. I try to avoid them as much as possible. And Uber eat is even worst!!?”

Helpful Report

Posted 2 years ago

“I order from DoorDash almost everyday and sometimes twice a day. I used to love DoorDash but as of this moment I will NOT be ordering from them. Grub Hub and Uber Eats are definitely more expensive but when someone from their list of restaurants does something wrong they have your order redeliver and they then give you a credit, it usually isn’t for very much but at least it is something. After this post I will not talk about DoorDash or order from them.”

Helpful Report

Posted 2 years ago

“It's hard to complain about something that is delivered straight to your door with only a few taps of the screen, but there are a few things that need to be improved. One of the good things is they literally bring your food straight to your door. Sometimes it takes them a super long time. For example I once waited an hour for food that I ordered from McDonalds that door dash was supposed to pick up. There is also a huge miscommunication between DoorDash and the restaurants. Like if you order sauce on DoorDash the restaurant doesn't put them in the bag. DoorDash just takes the bag and then you end up with a ton of fries with no fry sauce. Overall like I said earlier can you really be upset getting food without moving from your couch. DoorDash is alright in my book. I do recommend using it but keep in mind the things that I have said.”

Helpful Report

Posted 2 years ago

“Door dash customer service is great.. but their drivers absolutely suck in Kissimmee Fl. Most of the drivers are Venezuelan immigrants who can’t read or speak English so when you leave notes about delivering to your address they can’t read them because the idiots can’t read English. How do you get into this country and not speak English. 2x now I have had orders not get to me but marked as delivered. The drivers go to your address nearby and sit in a parking lot for 20min, mark ur order as delivered then take off, I’m assuming they eat the orders. I was able to get refunds on both orders but it took 7 working days for that to happen. Jorge Q. in Kissimmee Fl with the nyc phone number and the door dash driver who ate my food, u absolutely suck.”

Helpful Report

Posted 2 years ago

“This is for anyone who is a dasher . I was involved in a car accident while dashing and I have full coverage insurance so I wasn’t worried. Turns out my insurance Denies claim because I was dashing and tells me door dash should be paying for repairs . So I call door dash and they only pay if someone gets hurt they will not cover any damages. This is mind blowing to me that I lost an entire car and door dash gives no fuks . I lost my car and income in a matter of seconds”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 23,586 reviews