Sorry to say but this company track record of fixing issues that they cause is deplorable. An over $300 order for 13 placed and they did not tell the vendor it was for a later pick up. Order was ready 2 hours ahead of pick up and it was the vendor reaching out wondering why it wasn't picked up. Instead of DD taking ownership once informed and having the vendor remake the order, they went ahead and picked up the cold food and delivered it to us for our meeting. Nothing like cold Mediterranean beef and lamb. Your customer service reps via chat need better training on problem resolution. This was deplorable but avoidable IF your (where ever they are located) CS Reps understood the need and culture of who they are serving.