DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,050 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,050 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fine but the Driver was looking for a tip, I thought it was rude the way he asked for it. I didn't ask for DoorDash to deliver, it was the company I ordered from, I personly wouldn't use DoorDash after this, Drivers shouldn't be asking for tips, are they not getting paid for this job?”

Helpful Report

Posted 1 year ago

“Absolutely wild that this HUGE company with access to all this cutting edge technology cuts corners by buying outdated maps that forces their drivers into completely different locations. There is no reason that every single time I order through Doordash, no matter my location, I will without fail get a call from the driver telling me the Doordash GPS took them ten minutes in the completely opposite direction and I have to sit there and lead them to my door. I am not a telephone operator, nor am I a GPS system. I shouldn't be having to sit on the phone with your drivers giving them directions. I do not live in a recently developed area, so there's no reason for this nonsense. Google knows where I live, why doesn't Doordash?”

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Posted 1 year ago

“Most of their delivery people don’t speak English, so if getting to your place requires any specific instructions, don’t expect them to find it. The vast majority of people they hire seem to be completely incompetent. I am not a one time user, I have used them dozens and dozens and dozens of times and half the time they are totally, totally incompetent. Someone should run this company out of business and set up a good app which has competent drivers. This is capitalism at it’s worse.”

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Posted 1 year ago

“why do they send the dasher to deliver orders that are farther than your place first then deliver your order after even if you live closer to the restaurant. It doesn’t make sense and then your food is cold.”

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Posted 1 year ago

“So basically,I was offered a promotion from Aug 2022 to August 2023. A free membership for a yr with a prime membership. 2x they billed me. I called they fixed it. Then I noticed, they have been charing me since Sept 2022. I called customer service. The girl rudely said to me.. if the transaction was long than 15 days ago. I could get $0 reimbursement. I asked to speak with a supervisor, first the girl didn't want to let me. Then she says " so ur aware the supervisor will say the same thing I did!".. she put me on hold..No supervisor was available. I was promised a call back within 30 mins.. 2 days ago. Been a loyal customer since 2017. Didn't think they'd rip me off like that”

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Posted 1 year ago

“Customer service agents don't know good English (from other countries) And in the chat they are rude, end chat early”

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Posted 1 year ago

“I placed an order, but received a notice that it had been altered or cancelled. This is the second time I have had this happen. When I called the location, the order had been picked up, but I never received it! It has happened at two different places. This time the delivery person went to get the order, but it had already been picked up. The first time, it was picked up but never delivered. I rarely use Door Dadh and doubt I will depend on it again.”

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Posted 1 year ago

“Was told that I couldn’t get my money back customer service told me that my house was out of range that was a lie maybe for the dasher but I should still get my money back cause she never left the pizza at the other address a bunch of bs never got refund”

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Posted 1 year ago

“Multiple issues with doordash with the biggest problem haven driver's names and profiles not matching the driver's by far. And another issue is being charged for there Dashpass when never even ordered. They'll charge multiple months. Then try to give you credit, and when asked for your money back. They give you one month's worth, and not all the months they charge you. The automated system is total trash, and they try to use that to discourage people from actually talking to the company with real issues. The only reason they get 2 stars is because the food they brought was warm and delicious. Company wise, I think they're trash.”

Helpful Report

Posted 1 year ago

“100% Doordash Drivers fault of not knowing how to carry and deliver a pizza.”

DoorDash 2 star review on 23rd September 2023

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Posted 1 year ago

“9/16/23 I ordered Panda Express at 4:15 PM. Around 5:20 I got a text saying my order was being 're-dilvered'. Then a doordash notification that Panda Express accepted my order again and began working on it. I then contacted Doordash through their app support to chat with an agent. He informed me everything was normal and that my order was on the way. 10-15 Mins later I get another notification through text that my order has been cancelled. I contacted a new agent and asked what was going on with my order, and as I was typing I got a phone call from Doordash asking how I wanted my refund. I said slow down, refund? what do you mean? The doordash employee said that another doordasher picked up my order by accident. I said so doordash made the mistake, not Panda Express, great. He legit hung up on me, and after talking to three different agents and giving them a chance to give me some type of credit for my order, all of them said they could not. Very disappointed and will not be using Doordash ever again.”

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Posted 1 year ago

“I particularly don't like when I'm on a time crunch and a busy schedule but can't receive a full refund when the delivery is already late. You are forced to wait until it is extremely late before you can request a full refund.”

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Posted 1 year ago

“I've had two instances when I've ordered from Doordash and my account was hacked so after going through my banks fraud divison we make the assumption that the theft had to be from one of two places when I used my card doordash was on of those places. Since then after I ordered and the purchase was credited to my credit card I removed the card from the payment method so I would not have anymore fraud charges on my account. Yesterday 09/06/23 I was NOT about to delete the payment method as I had been doing most of this summer. If I get another unauthorized purchase on my credit card that I didn't make I will sue Doordash. So I suggest to Doordash change the accounts back to consumers being able to delete payment methods after orders have been approved. And to the Dasher's if there is an order like ice cream that melts don't make that the last delivery especially on a hot summer day.”

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Posted 1 year ago

“Treat the drivers like slaves barely pay them and tries to get over on them! Also the customer support team is rude & no manners”

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Posted 1 year ago

“If the store doesn't have a item.... the customer has to wait to get money back on card....why does it take so long to get refunded....I wanted to try and order from different store on door dash”

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Posted 2 years ago

“Of late, I noticed drivers being assigned to orders in languages they don’t understand. It causes issues. Also, I ordered some nachos and ice. The dasher called, asked if I spoke Spanish and then said the address given was that of the store not my home. Door dash credited me. I ordered again but this time something different. I was given the old order. It was now cold. It happens far too much to keep using this service. Was a customer for 3 years. Ready to move on.”

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Posted 2 years ago

“Always forgetting items u order. Either restaurant is is not putting order right, receipt for driver is wrong or the driver is not pick up whole order and it's them. Either way, IF your going to be a DELIVERY co., Fix the problem. ** The driver was superb, Not her fault.People are paying for delivery and mistakes are rampant. Someone needs to fix this pronto.”

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Posted 2 years ago

“I live in Prospect and I ordered from a place near Westpoint, Blacktown. It took the RIDER half and hour to get to my place from there. He RODE A BIKE HERE. NOW MY FOOD IS COLD. At the most, its a 10min DRIVE. WHY DID A BIKE RIDER TO DELIVER MY FOOD.”

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Posted 2 years ago

“My son ordered food from Wendy's and never got his food.It said the food was delivered which was a lie.He called the door dash driver and he claimed he waited at the restaurant for 10 minutes and claimed somebody else took the order which I knew that was BS lie because his story was making no sense at all.I called the restaurant and told them the situation and they told me to contact door dash.Another thing he never came to the address or took a picture so I knew right away he was lying.My son ended up getting a refund.My opinion door dash and these restaurants need to do better with their drivers and also make what the customers are getting everything that they ordered.A lot times items be missing from the ordered and neither door dash or the restaurants don't want to do nothing about I don't think that's fair because the customers paid for it.If you don't anything about your drivers and these restaurants making sure the ordered is correct and it's delivered you're going to lose a lot of customers.Yall need to do better”

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Posted 2 years ago

“I really don't have a problem with doordash itself I have a problem with Subway in Van Alstyne Texas they don't know how to wrap a sub properly and they put no sticker at the end of the wrap the round Subway sticker they don't put that on at the end of their wrap every other Subway around does that. I get my subs and they're all unwrapped hanging out everywhere I called the manager and he said I'm the only one that's ever mentioned the sticker and he said all the all the doordash person would have to do is peel off the sticker if they wanted to get to the sandwich. Well you would know if they did that that's what the sticker is for. I have to rewrap my sandwiches when I get them. And one time they got the wrong cookies this time they forgot the cookies and I was charged but doordash is very good about giving my money back and all I really wanted was someone to come and bring my cookies but doordash decided to refund the whole thing but the manager who's probably all of 17 years old does not want to use the stickers that every other Subway around uses it was very obvious he didn't want to use them and he doesn't want to train his employees how to properly wrap a sandwich it's not that hard. And the sticker helps keeps it closed nice and neat secure. And my receipt that was stapled to the bag had marinara sauce all over it because one of my Subs was a marinara meatball sub. That was lovely! I will not be ordering from Subway in Van Alstyne Texas anymore. Especially when they refuse to better themselves or do things properly according to Subway protocol.!”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,050 reviews