I have ordered DoorDash for years out of convenience and necessity (lack of transportation) and have had many issues over the years, which often times I have reported and been able to receive some kind of comparable compensation or solution for. However, I just had an experience that was truly very poor customer service that I feel warrants a review. I submitted a dispute today, 11/30/23, for an order from KFC. I ordered a 12 count nugget meal and a bottle of water. After finishing my meal, I went to take some medicine for the evening (I am sick), and realized I never received the bottle of water. I went back into the app and reported the item missing. A pop up window then comes up saying something along the lines of me having a high volume of issues with my orders lately - which I have not, by the way. The last time an issue was reported on my account was on 11/13/23 for a Dollar General item being out of stock. I have used DoorDash 12 times since then and have not reported any issues. I also had an order cancelled on 11/6/23, which resulted in a refund to my debit card, as well as a refund on 11/2/23 for another out of stock item at Walgreens. NONE of those refunds were requested. They were all directly related to the store itself cancelling or refunding the item due to availability and my order being adjusted accordingly. Following this pop up message, I am required to add a photo to my dispute. I included the photo the dasher sent me to show my food had been dropped off, with the water bottle very much not pictured. They immediately offer me $0.94 in return. Now I don’t know what anyone else thinks, but DoorDash is not cheap. As I said, I often use it because I don’t have access to transportation, but it is an expensive service. The water bottle I ordered cost $3.59. The total order - which again was a standard 12-count nugget meal with a drink and two sides and the bottle of water - was $21.25 with tax and tip. And that is fine, I am perfectly okay with paying for the service. What I am not okay with is how this issue was handled once reported. Offering me 30% of the item’s original cost (less, actually) due to the fact that DoorDash has not yet developed a proper system to verify my claim is incredibly poor customer service. I recognize people probably report missing or incorrect items in order to receive store credit and that is something they have to be diligent about. However, stating I have a high volume of “issues” and not properly compensating my request is not the solution, especially when the last 3 refunds issued on my account were directly related to partner companies not being able to provide the item, or order, requested. Figure out a better system and properly compensate your customers AND your dashers in the meantime. You have more than enough funds to account for missing items until you resolve the structural problem with your business model.