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DoorDash Reviews

1.3 Rating 20,977 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 20,977 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 1 star review on 18th April 2024

DoorDash 1 star review on 16th April 2024

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DoorDash 5 star review on 9th April 2024

1812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Costs are ridiculous. The menu items are higher priced for delivery than on pick up on top of other fees. Service & delivery charges are then piled on and suggested tips are high. It’s not worth it after a while. I would make more use if this service if they didn’t add on so many costs including letting restaurants jack up their prices.”

Posted 10 months ago

“I am a doordasher and I think doordash should screen their people a little better half of the doordashers that are local in the town I live in or drug addicts they're nasty dirty they stink they smell like marijuana their cars are nasty dirty inside now and I know if they brought me my food I would decline it I wouldn't accept it we really need to do drug tests on people and look at their vehicles and the person themselves not just background check but it's drug test mostly”

Posted 10 months ago

“Boy I tell you what. It seems that doordash gets slower & slower. By the time they deliver you're food is cold”

Posted 11 months ago

“Doordash needs work. I love the delivery, but the fact that they typically just drop the food on the porch and leave it is not acceptable. I want my food hot and I want to know when it hits my porch!!!!!!!!!!!!!!!!!!!!! Can I make that any clearer. Your employees are not trained properly!”

Posted 11 months ago

“Door dash has the wrong picture on the dashboard for Seafood soup at Yummy house so what was advertised is clearly not what I got. The refund was given by doordash but dealing with the Yummy House customer service after they blamed doordash for the wrong picture base on the error I didnt recieve what I thought I was gonna get and that the level of poor customer service the delivery driver was the only right in my order. DOOR DASH CHAT CUSTOMER SUPPORT WAS PROMPT IN REFUNDING MY MONEY”

DoorDash 3 star review on 30th April 2023

Posted 11 months ago

“The deliver time was very acceptable . And the help page was good. But the communication with the driver was 0. I messaged him with request , and he never even bothered to get me the sause for my tacos or fry's. Also I told him on the app, and when he delivered. He was on the phone and when I said thank you he just ignored me and walked away on the phone. Rude.”

Posted 11 months ago

“Door Dash works well for me 95% of the time. It's that 5% that brings my rating down. If something goes wrong with an order, good luck! All you are allowed to do is be patient or cancel the order. The expected delivery time will keep changing, even after more than an hour out for delivery. Reordering is not an option. The only way to speak (not chat) with a human is to Google a phone number and play around with automated responses until it gives up and sends you to a real person who can do something.”

Posted 1 year ago

“They are usually pretty decent, but it seems like lately their dashers are delivering a lot of wrong address, missing items, etc. Hopefully they will step it up or hire better people.”

Posted 1 year ago

“Use to use for dash all the time. Until I followed driver tracker and realized driver had gone to other side of town for awhile before delivering. Tried to cancel order cuz good would be cold. Would not let me. Very poor control over drivers. Will not use app again. To many delivery services do it right.”

Posted 1 year ago

“Their drivers break laws to squeeze in more deliveries. For example, 6 of the last 8 drivers have run a stop sign near my house. I mentioned it to one driver and the guy was downright nasty about it.”

Posted 1 year ago

“Driver left the turkey dinner on the counter and only delivered the pie, took 2 hours to finally get another driver to pick up and deliver it after sitting on the counter at Shari's for over 2 hours 🤬”

Posted 1 year ago

“I have never had a problem with DoorDash...until today. Ordered $75 of food for my family from IHOP. I ordered early enough for the restaurant to not be busy and to receive my correct order. Nope, I received someone else's order. That said, they did resolved my problem quickly, by offering credit, full refund or have my order remade. I don't trust that they will refund me, nope...not interested in remaking my order. Took the credit and ordered Lunch. I am also done with the lot of these delivery services. It was a great option during quarantine and has made us lazier...now that the world is open...I'll do the legwork. The upcharge and fees they charge are fine, IF you are getting what you paid for. I agree with the other reviews DoorDash, nor the restaurants take ownership.”

Posted 1 year ago

“Door dash is legit. They are not running discount advertising to get you to enroll and then not applying the promo. Additionally they ANSWER THE PHONE if you call them unlike Uber eats- the worst ever and fraud scams. The drivers have always tried to get here, but door dash at this point has no way of regulating the restaurant/food places... It seems a inconvenient process is being handled for the waitstaff, which usually don't make any money of prepping orders for door dash, instead they lose money they could be getting tips. Also orders are frequently reassigned to drivers which transitions to cold food.”

Posted 1 year ago

“Doordash is great until it's not. They frequently ad extra trips at the last minute. Sometimes their drivers add extra deliveries from other services on their own. The result is that they may make two or more stops before delivering your food. Even if you tell them to deliver to your front door, they may leave your food near the street. it may not be worse than other services but don't believe Doordash delivery times.”

Posted 1 year ago

“Door dash usually is customer service friendly through crumbl but I guess Karen A. (Not making this **** up her actually name on door dash) put our cookies on our Mat outside like were a dog and NEVER even knocked so we’re just waiting for the delivery then the tracker said delivered 10 min before they ever got here (we know this because we kept checking) so clearly there was NO communication whatsoever. Honestly just awful and I should have not tipped as much as I did for that kind of service. If I could rate them specifically I would but ironically there was no way to do that. Advice: get your life Karen A.”

Posted 1 year ago

“Dashers always deliver the wrong item or rude. Need to manage well about the dashers.”

Posted 1 year ago

“To be honest I am only giving it a 3 because there ARE good DD drivers out there amongst the ones that don't care. I myself work in Customer Service and will do all I can to find a solution to my customers issues individually. Not give blanket statements and lie to avoid the issue. Look my problem is the fact that there seems to be no screening process when hiring drivers. I'm sorry I agree in EOE but if you cannot speak/read english this is not the right job for you. It makes for a bad experience for BOTH the Dasher and the Customer. Then there is the fact that we have a great small delivery business called TakeoutWaiter that works hard to compete with these big companies like doordash and they are actually punctual, friendly, and provide excellent customer service. I know 2 drivers by name and enjoy seeing them. One of those drivers told me that DoorDash has attempted to make multiple restaurants here in my town use them exclusively or lose their DD contract. Do you guys realize how unethical that is? They are bullying these businesses into only using them to avoid losing a few customers to a small town delivery service? That shows that the customers never mattered. It's all about money to them. I can't support a business that has that kind of mindset. If my hometown restaurants become doordash exclusive I'll refuse to buy from them. It's pretty sad that I already boycott Shogun because they won't even allow TakeoutWaiter on their property as part of their contract with DoorDash. THAT IS JUST CRAZY BEHAVIOR. Whoever runs this place doesn't deserve their wealth and quite frankly I hope they fall into a vat of legos...naked....with a boner.”

Posted 1 year ago

“I have been using DoorDash for a while. They have been pretty good, no real complaints on the delivery. My problem is they are now turning down my card for no reason and are unable to fix it. It is not my credit card that is the problem, I have checked with them. I get a pretty good discount because of the card I use and that is the only reason I use DoorDash. I have costa acted them several times and every time they say it is fixed is just another FAILURE!”

Posted 1 year ago

“I make alright money as a dasher. But there customer service has little clue as to help us. Also I am tired of driving 15 miles for 2.50 if we don't expect the call we loose points and good calls but.if we expect calls them unless the customer tips us good which is 50/50 then we loose money.”

Posted 1 year ago

“as a dasher i have a few things to say, 1st when i see complaints how the time is being pushed back for your order,, you know why? more than likely you did not tip and the order gets bounced from dasher to dasher until doordash has to cancel it because no one wants to take it, and the complaints about cold food? you can't blame the dasher if doordash sends another delivery on top of the one that was accepted, normally they will take on another, if we decline it hurts our ratings, and also many times when i've had more than one delivery, doordash may send me to the second delivery they send me making my first drop off, so you can blame doordash on that one.. as far as food being stolen, yes it happens however if an item is missing most of the time the bag is sealed and I will not unseal even if the customer asks me too.... so just remember not every dasher is bad and I go out of my way to make sure the order gets there on time to the right adress every time!!”

Posted 1 year ago

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DoorDash is rated 1.3 based on 20,977 reviews