DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,852 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,852 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 3rd November 2026

2317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was deceived by an online scammer which took my hard-earned money through falsehoods. I lost cash that I had worked tirelessly for. They wouldn’t let me withdraw a single cent and kept insisting that I pay taxes. Fortunately, A friend of my introduced me to 𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒 and I was able to recover all my investment back.”

Helpful Report

Posted 1 year ago

“I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my £55,400 was gone forever. 𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐚𝐧𝐝 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. I’m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.”

DoorDash 3 star review on 21st January 2025

Helpful Report

Posted 1 year ago

“After losing over $70,500 to an online scam, I felt completely hopeless and unsure of how to recover my money. Thankfully, I was referred to Supreme Asset Agency, and they truly came through for me. Their team was professional, responsive, and walked me through every step of the process. They kept me informed and worked diligently to recover my funds. If you’re in a similar situation, you can reach out to them: 𝔼𝕞𝕒𝕚𝕝: 𝕤𝕦𝕡𝕣𝕖𝕞𝕖𝕒𝕤𝕤𝕖𝕥𝟟 @𝕘𝕞𝕒𝕚𝕝 .𝕔𝕠𝕞 𝕆𝕣 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠 I’m so grateful for their help and highly recommend their services.”

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Posted 1 year ago

“I really do like door dash I like it more than uber eats I only like them cause they cheap on deals but takes forever wit the order and wit door dash is easy and fast and will refund the money right away uber eats be giving me a hard time but it was 2 times door dash did messed up my order 1, when the driver stole my food he did picked up my food and disappeared on the app I had to get a refund back . 2, the order was so wrong everything was wrong didn’t give me the right favors of wings I wanted . & wrong drink and forgot the sauce .”

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Posted 1 year ago

“They’re fine. It would be nice if they held their emergence to a higher standard. Chick-fil-A, no napkins, no sauces, no color. Zaxby’s, no napkins, no sauces, no cutlery. Incorrect drink orders. Missed add-ons. And so on. There has to be a quality control for this.”

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Posted 2 years ago

“Door dash, scheduling to drive is annoying. And the 1/2hr schedule times are pointless because you’re going to sit at least 10–12mins waiting on an order to pop up then another 10mins to deliver. All you made was the gas $ that you spent coming out to dash! Please open the time windows more!”

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Posted 2 years ago

“Just had my order cancelled”

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Posted 2 years ago

“The delivery was great. but after we received our groceries items, I discovered that the driver helped himself to a tip that DoorDash claimed I gave the driver at checkout—except I didn’t. I had intended to give the driver a tip after the good service, but I don’t appreciate stealing from me, no matter how poor you are. This was my very first order do to an emergency.”

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Posted 2 years ago

“This app is mid. Some bad days some good days not always perfect. That's for sure. Even the app acts stupid. When it comes to Friday, Saturdays, very hard to get your order in time. It usually tells you 22 minutes to 37 minutes and it usually ends up being a whole hour until you get your stuff. And lately the app has been very glitchy and so when you're trying to track your driver, it shows you your driver in so many other places and so many other areas not even close to your House or wherever you are. So it doesn't help you visualize where your driver is because it switches up where your driver is versus where they were versus where they're going. The DoorDash app is madness. In the pictures below, it literally shows you the same driver in two different places at one time so at one moment it's on the other side of town and the next moment it's on the completely other side of the map. It makes zero sense. I don't know I understand DoorDash is a very hard job just like being in the restaurant business. Or serving business but it's something I blame DoorDash because it's so disorganized. It's unfair for the DoorDasher and the customer trying to order food so I guess I'll just stop using DoorDash and just go get the food myself. 🤷🏽‍♀️😅 I ordered a frozen/cold concrete beverage and by now it's probably melted.”

DoorDash 3 star review on 17th August 2024

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Posted 2 years ago

“They review things too much, if an order is wrong then refund the money they make it complicated. I've waited over 4 days for some BS review because the store messes up SOOO MUCH I've put in like 6 refunds so they question me ? Wow”

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Posted 2 years ago

“DOORDASH HAS DISCRIMINATED WITH HIRING AND I HAVE PROOF”

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Posted 2 years ago

“Doordash didn't make me happy or the restaurant did not make me happy I ordered three things and and the restaurant gave them the wrong address so it looked like somebody else was getting my food free I reordered and the second time the restaurant gave doordash the wrong address I just happened to talk to the driver and gave her the right address when she delivered the order on my table outside the door was my other order they had just left it outside in hot sun so I was angry at both of them the restaurant and doordash first of all you don't leave the order outside you give it to the people who ordered it just didn't make any sense to me I will not use either one of them ever again”

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Posted 2 years ago

“DOORDASH YOU ARE GOOD BUT FOR HEAVEN SAKE COLLAB WITH THE DUNKIN DONUTS APP. SO THAT THE LAYOUT WILL BE THE SAME.”

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Posted 2 years ago

“Most times I am please with the service I receive from DoorDash the other times I am really disappointed in their service. I don't mind tipping because they are doing me a service I can't do or don't want to go out to get, but too often the drivers don't look at the receipt placed on the bag to make sure they have what was ordered. I know they can't go inside the bag but the drinks they walk away without and then when questioned they like well let doordash know. On very few occasions the driver will go back to get it, those drivers get an extra tip from me. Too often they in such a hurry to get to the next job they aren't taken a moment to make sure they a straw for a drink or whether a drink is supposed to be included. The misconception that if you have a bag and 1 drink the order is fulfilled, the problem is when there is more than one order in the bag and 2 drinks are supposed to be delivered but only 1 is delivered. If the service is based on tips the people who actually tip should decently should get a better service. My statement is based off of hearing the many stories of no tips offered, I don't agree with that at all even though the restaurants are tacking onto the price of the food for the service to offset what they have to pay doordash, uber etc.”

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Posted 2 years ago

“Doordash waived a $3.00 convience fee but charged me $10.99 for a $7.99 sandwich.”

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Posted 2 years ago

“Decent side hustle- However & this is for the Doordash engineers! Fix your stupid "Acceptance rate" problems & the dispatch errors! My wife and I have been doordashing for 2 years now. We only Dash in one city there is a large tall bridge that goes into another city, "Gig Harbor to Tacoma WA" we are only scheduled in Gig Harbor. I constantly get dispatches to go into Tacoma from Gig Harbor which I refuse every time because the toll bridge is $7 to go across however what does that do to our acceptance rate? I will tell you it continually lowers it and despite multiple multiple calls to doordash out of country reps they can do absolutely nothing except "notate" the complaint. It is so extremely disappointing and frustrating trying to be a good dashers at doing everything we can to stay about 65 or 70% when we continually get screwed on getting jobs into another city which we have to decline which continually lowers our acceptance rate which goes back to the dispatch problem they should be on different cities not joined together because they are NOT together. THIS REVIEW IS BEING DONE IN THE BEGINNING OF MAY 2024. We have noticed significantly but the pay versus mileage has gone down dramatically in the last few months. (What that means for people who don't understand doordash is they will offer you a job, example $10 for 5 Miles then you can accept or decline this job. For the last two months the jobs have been almost consistently horrible $5 for 10 miles $5 for 15 MI $8 for 16 mi completely out of whack considering gas is so high I don't know what the hell has happened since March 2024 or so but to be a door dasher is really pathetic now. I can tell 100% because I do nights drive to 8:00 p.m. or so and I used to be able to make a decent amount of money and now is really flipped. so now I do Uber at the same time as doordash..PLEASE FIX YOUR PROBLEMS DOORDASH. And the other huge problem I have this is massive is the people who want to leave a feedback for a driver without absolutely any recourse whatsoever for the driver. Any imbecile can leave a one or a two which then knocks your driver rating down and when I call a complain cuz I've only had this happened once the doordash rep says there's nothing that they can do about it the customers have the right to leave whatever feedback they want even though I treat everyone the same I text people I call people if I have a problem it should not be right that just any idiot could just leave whatever the feedback they want and as a driver we have absolutely no recourse we just have to take it. That is absolutely not fair and then they won't remove a feedback until somebody leaves 100 feedbacks not 100 calls that you have run but 100 people have to leave feedback in order to have one feedback dropped off and that is wrong also. James...”

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Posted 2 years ago

“It's frustrating you can't add your account for specific restaurants. You also can't add simple instructions like add mac sauce to a burger. Very convenient but so limited at its best. For a huge company you should be allowed to get your food as I'd u went to the restaurant and just pay for the delivery and this is not the case. The website is beyond more at cost and without your favorite details, it only allows the basics from the restaurant and needs to partner and expand.”

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Posted 2 years ago

“Let me tell you something, IF YOU ARE THINKING ABOUT SUBSCRIBING TO DOOR DASH PASS, BE FOR SURE ABOUT YOUR DECISION BECAUSE IF YOU DO THE TRAIL, AND DECIDE ITS NOT FOR YOU, DOOR DASH WILL ABSOLUTELY ATTEMPT TO CONTINOUSLY COLLECT $4.99 FROM YOUR CARD EVEN AFTER NUMEROUS ATTEMPTS TO CONTACT THEM AND LET THEM KNOW YOU ARE NOT INTERESTED IN THEIR DASH PASS SUBSCRIPTION. YOU ALSO MIGHT POSSIBLY BE TOLD THAT THE REASON THEY KEEP TRYING TO CHARGE YOU 4.99 IS BECAUSE IT TAKES THIRTY DAYS FOR THE REQUEST OF CANCELLATION TO GO THROUGH WHICH ABSOLUTELY RIDICULOUS. OR YOU MAY BE TOLD AFTER YOU ARE CHARGED 4.99, THAT THIS IS JUST A ONE TIME COURTESY BECAUSE TECHNICALLY THEY SHOULD ONLY BE REFUNDING HALF OF THAT AFTER YOU'VE ALREADY DONE YOUR PART AND CALLED TO CANCEL THE TRIAL. MORAL OF THE STORY, I WOULDN'T RECOMMEND THE TRAIL UNLESS YOU ARE ALREADY LEANING TOWARDS BECOMING A SUBSCRIBER”

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Posted 2 years ago

“Not many bad experiences but considering how many scam calls I get, if someone does not leave me a voicemail, I will not respond. That being said, it irritates me when door dash drivers try to call yet they do not bother to leave me a voicemail, then get irritated when I don't call back. I don't answer any calls I don't know. It's not hard to leave a message saying "This is your door dash driver, etc."”

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Posted 2 years ago

“Doordash is a great concept. Not sure if the fast food place or the driver puts the order together, but they literally forget an item, or two every damn time.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,852 reviews