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DoorDash Reviews

1.4 Rating 17,294 Reviews

8 %

of reviewers recommend DoorDash

Company Reviews

1.4

Based on 17,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 1 star review on 16th March 2023

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DoorDash 5 star review on 11th March 2023

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DoorDash 1 star review on 11th March 2023

DoorDash 1 star review on 11th March 2023

Stephanie D. Carns

DoorDash 1 star review on 8th March 2023

1409

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would make sure that you contact your driver and make sure that they check your order and make sure that everything is there. Also meet your driver at the door. Do not let them leave until you check and make sure all your food is there. If it's not there, give it back to the driver and cancel the order as not being delivered because door dash will not reimburse you even if you're entire meal is missing or was taken to the wrong address”

Posted 2 days ago

“The last 4 times we have ordered from Door Dash it has been the wrong order. I don't mean that there was a mistake in the order. No I mean that the driver has given us SOMEONE ELSE"S ORDER. We're ordering McDonald's and are receiving Taco Bell or we get an order from McDonald's but it has literally nothing of our original order in our bag. The one time that it even came close, there were so many items missing that I am pretty sure the driver just ate our food. If this had happened once then it would have been whatever, but now it has happened 4 times and frankly it isn't even worth it to use Door Dash anymore. Waste of my time.”

Posted 2 days ago

“Their are terrible they hire people who will steal your food... Once you complain to them they disregard your complaint or concerns... I wouldn't give them a star...”

Posted 2 days ago

“Doordash have the worse and inexperience and not helpful...and mostly try to avoid the issue that dashers have Don't ment about the gitch when do verification..even though you been dashing for many years with 1 gitch .. doordash can't verify your identity and you can't dash ... customer service are useless not helpful”

Posted 2 days ago

“The DoorDash driver never showed up with a food order from Saltgrass in Richmond TX. The restaurant manager said the driver probably stole my food. He said they can credit my card for the order, but it will have to be submitted to the general manager tomorrow, and it may take 2 weeks for it to show up on my account. I’ll never attempt to use DoorDash again.”

Posted 2 days ago

“No English”

Posted 2 days ago

“Just got F**KED by ordering 2 small, vegan-pu**y meals for $70.”

Posted 2 days ago

“Horrible! Received my order from Outback Steakhouse, burnt outside raw inside, entire order not edible. I returned the food order in full in person, had the manager sign the receipt returned in full. Do you think DoorDash refunded me in full? No absolutely not. They kept 15% for themselves. WHY? DoorDash customer service said it was because the order was delivered in full. That is true but it was also returned in full hence FULL REFUND not 15% less.”

Posted 3 days ago

“Worst company service ever. Had a store that humiliated and disrespected me and Doodash's response was to offer me a $10 credit. Keep your money and keep supporting your loser vendors. I will go elsewhere. What happened to customer service? Now it is what makes Doordash money. Good luck, greedy losers.”

Posted 3 days ago

“My last order delivery was wrong. I could not communicate that with the driver since he did not speak one word of English. Go figure. Obviously, Doordash hiring standards and/or procedures are non existing. Not acceptable!”

Posted 3 days ago

“Food was never prepared. Order was canceled. Was told I would get credits to use immediately. Credits weren’t given and instead I have to wait three to five days for a refund. This does nothing for my need to eat TODAY. Use another service. Door dash doesn’t care about anyone.”

Posted 3 days ago

“Very bad customer service driver went to the wrong house with delivery using thier own proof of delivery shows she went to a house o the corner of our street we are at the end i the culdecac. Our house is pale green house delivered to is blue with steps by door and window with curtains no elf which my house has . Still DoorDash refuses to refund me continuing to claim after investigation refund has been denied. How does this make sense ?? Will never use the again”

Posted 3 days ago

“Driver turned up with order from PNut, we went outside to collect the order and the driver drove off never to be seen again. Spent 20 min on the phone to the restaurant. We will never use any takeaway that uses doordash”

Posted 3 days ago

“Complete frauds. Do not use, ever.”

Posted 3 days ago

“I can't believe this company! I've only used it twice now. The first time, I ordered instant pudding I got cook and serve. I ordered a second time to order instant pudding I needed for a recipe. I threw in a few other items that I didn't really need just to make it worth delivering. I got cook and serve again! Only thing the company offered to do was put a credit on my account which I will never use again! You would think a company their size would try to make right two errors on the same product.”

Posted 4 days ago

“Stop letting doordashers pick up multiple orders at once. Every time I get a message that says your door dasher is currently delivering other orders I want to scream. What that means is my food will be ice cold upon delivery”

Posted 4 days ago

“Not me, my neighbor. Cigarette in mouth, left food on the porch, in the snow, didn't knock, i assume there was a text sent. But Not everyone lives on their phone.”

Posted 4 days ago

“door dash customer service sucks if ur order is wrong or incorrect they brush u off like your trash”

Posted 4 days ago

“This company sucks. They are absolutely the worst. They take orders, promise a delivery time, deliver late (really late), the wrong food and get lost often. They are the worst. Do not be a fool and order from this bogus company!!!”

Posted 4 days ago

“When I placed my order it stated 19mins It took an hour All food was ice cold, inedible! Two milkshakes were not delivered! Dasher was clueless when I asked about my shakes. He said they’re in the bag. I said how they putting shakes in bag with hot food? He said they do that. I opened the bag, no shakes! Again he was clueless and told me to ‘call’ DoorDash. I asked if he had the number. He said in the app. There’s no number in the app! We couldn’t enjoy that cold food and you can’t warm it up properly either! I asked for full refund and got less than half!! The app forces to accept it or get nothing! I’m done with DoorDash!!”

Posted 4 days ago

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DoorDash is rated 1.4 based on 17,294 reviews