DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,429 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,429 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th January 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐️ 1 Star – Unacceptable Experience I am extremely disappointed with DoorDash. I ordered one bottle of Tylenol to be delivered to my mother at her nursing home. Due to a computer glitch on DoorDash’s end, I was charged for three bottles, totaling over $70, yet only one bottle was delivered. I immediately contacted customer service and was shocked by their response. I was told that because one bottle was delivered, nothing could be done to cancel or refund the other two charges—even though they were never delivered and the error was clearly on their system. I was told to dispute it with my bank, but my bank said they could not dispute the charge since a partial delivery occurred. I even have screenshots from the delivery driver, who admitted this happens frequently due to DoorDash system issues. Despite this proof, DoorDash refused to help and was rude and dismissive on the phone. Charging over $70 for one bottle of Tylenol, delivering only one, and then refusing to correct a known system error is unacceptable. This was for my elderly mother in a nursing home, which makes the situation even worse. I will never use DoorDash again. This company takes money quickly but takes no responsibility when they make a mistake.”

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Posted 3 weeks ago

“I was charged $22.79 for a 4-pack of tp after I had put my order in. The dasher also told me doordash tells the dashers to throw away the receipt. The receipt she showed me, however, showed the to as $4.99. They are greedy thieves.”

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Posted 3 weeks ago

“THE DOOR DASH TRUTH AFTER EXPENSE YOU TAKE HOME ON AN 800.00 DOLLAR WEEK IN DES MOINES IOWA IS 160.00”

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Posted 3 weeks ago

“Yesterday I ordered 3 value meals and 2 kids meals from wendys. I was missing 1 kids meal and in one of the value meals missing the chicken nuggets and drink. When I reported the issue to doordash they only gave $3.88. So im still paying for what I didnt receive. This isn't the first time ive been screwed by them. I have canceled using them. Although I know its the restaurants fault this is bad service on their part”

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Posted 3 weeks ago

“I ordered a ton of groceries from Albertsons today through their app. It says my groceries were delivered but they weren’t. I live in a big apartment complex and they were left at wrong apartment. Getting the runaround from door dash. I’m sick of them!!!!”

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Posted 4 weeks ago

“Yesterday I had a driver who I think intentionally was trying not to deliver my order. I took two screen recordings of the driver “missing” my street. When I reached out to the driver asking if they needed to be navigated by me, miraculously they “found” my street. They then proceeded to deliver it to the wrong house and DOORDASH is refusing to refund me even with SUFFICED evidence and a support agent via chat admitting the delivery was sent to the wrong place. HORRIBLE SERVICE.”

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Posted 4 weeks ago

“The food we had from a restaurant was terrible, we left an honest review and the restaurant said they would refund me. Everytime I contact doordash they refuse to give me my money back and keep closing the chat without letting me reply.”

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Posted 1 month ago

“Complete Remote Access program without pressure.”

DoorDash 5 star review on 11th December 2025

Helpful Report

Posted 1 month ago

“DoorDash stole my money, and I will be canceling my subscription at the end of this year. I ordered over 30 items that totaled $140. The Dasher NEVER showed up, yet they claimed they delivered my groceries. I told DoorDash I have a Ring Cam and do not mind turning in footage to show that the Dasher never showed up. I called the Dasher, and they ignored my calls. They NEVER took a picture of my groceries near any door. No proof that the groceries were delivered anywhere. I called DoorDash, and they were RUDE, especially the manager. They said they spoke to the Dasher, who stated they delivered my groceries. AGAIN with NO proof. DoorDash ended the investigation and only gave me HALF of the $140 I spent. I received NO groceries and half the money ON STORE CREDIT!!!! THEY ARE thieves and condone unfairness. Additionally, guys, they overcharge for groceries. Ever wonder why we don’t get a receipt for groceries? But we get receipts for restaurants. Because they are OVERCHARGING!!! Grocery stores give receipts, so why don’t we receive our grocery receipts from DoorDash? Going to UBER eats.”

Helpful Report

Posted 1 month ago

“98% of the time my food arrives cold and dashers don't follow simple instructions to please ring the doorbell and hand it to me even when I'm supposed to provide a delivery code When I've asked for credit or compensation it's denied Could NOT be more disappointed Not using dd and switching to GH or Uber Eats and canceling my subscription Doordash DOES NOT live up to their promises Need to higher dashers that can speak and understand English!!!”

Helpful Report

Posted 1 month ago

“When I reached a point where handling everything on my own was no longer possible, I realized I needed real experts who could guide me. That’s when a friend told me about xwaxt.com, and reaching out to them turned out to be an incredibly wise choice. Right from the start, their team made me feel supported — they listened, responded quickly, and stayed fully dedicated to finding the best solution for my situation. Their patience, professionalism, and genuine care took so much stress off me. I’m truly grateful for their help and the exceptional outcome they delivered.””

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Posted 1 month ago

“If I could rate -10 I would. Even more if allowed. I have never had a good experience with DoorDash. Literally never. I've used them in a professional setting - horrible experience. I've used them personally one or twice - also horrible. I avoid DoorDash at all costs. This past weekend, we decided to order in and ordered Chili's to be delivered. We ordered directly with the restaurant, and I was not aware that the restaurant uses DoorDash to deliver orders. Had I knows, I would have just picked up the order myself (which I ended up doing anyway THE SECOND TIME I made the order). My initial order said it was delivered to my address, but nothing was there when I went to pick it up from my front porch. No one ever came and we are certain of this as we were home and watching the front porch camera to see when they would arrive. I was furious. I contacted DoorDash support and after being on hold for 30 minutes someone finally picked up the line only to be placed on hold again for 10 minutes before them coming back and saying they were having "system errors." The gentleman asked if I could hang up and call back to see if it resolved the issue with him locating my account, which I refused because I was now 1. irate, 2. annoyed from being on hold for so long then being tossed around, and 3. hungry. He offered for us to disconnect the call, and he assured me he would call me directly in 1-2 minutes. He never did. I eventually re-ordered our food - now spending double - and driving to pick it up myself. I contacted DoorDash again on my home (because I never received a call back), and the representative this time told me because I ordered through the restaurant that I had to contact them for a refund - ALTHOUGH THIS MISTAKE WAS FULLY ON DOORDASH. This is just outlandish on so many levels. This isn't the first time I've not had an order delivered due to DoorDash's lack of professionalism, and, again, had I known they would be using DoorDash I would have never selected delivery as an option. DoorDash clearly has several operational issues that need resolving and needs to provide proper training to their contractors to ensure a better experience for their customers. I will leave a negative review everyday until someone contacts me about this.”

Helpful Report

Posted 1 month ago

“Door Dash continues to send our orders to the wrong address! And, no help at all to retrieve our order and deliver to the correct address! Not good customer service in my book!!”

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Posted 1 month ago

“Every single order delivered through DoorDash has been incorrect all the way from completely wrong orders to missing items. In every case the driver appeared to belong to some gang. DoorDash "customer service" is a joke.”

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Posted 1 month ago

“All I'm going to say is due to my experience tonight I will not be ordering through doordash anymore.”

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Posted 1 month ago

“Horrible company! Rude dashers, delivered wrong or incomplete orders. Already made a complaint with the Attorney General's office and won. Don't know why they're still in business!”

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Posted 1 month ago

“Please don't buy nothing from this place. I order diapers for my son. The driver never ever answered the call he dropped my delivery anywhere at this cold. They still charge me 13 dollars for delivery service. I am not using door dash service never more .I will keep using Uber eats. I don't recommend door dash”

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Posted 1 month ago

“Never use DoorDash! We were missing half our meal one night that cost $52 and all we got back was $17! This company should not exist!”

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Posted 1 month ago

“was my first time using an app delivery service, and it was about my 3rd time ordering. order came with soggy fries with a fly in them so i called the restaurant and they told me i have to request a refund from doordash. doordash wanted to avoid paying the refund, so they lied and said i was constantly asking for refunds and they couldn't issue any. i said look again because i only opened this account a week ago and it was my first time using their service. they then said they could look up previous email accounts... somehow, and could see that i was doing it on other accounts. well i've had just 2 email accounts for the past 15 years, one personal, and one for work, and i never used either of those emails for a delivery service prior to this. it made me recognize their company as scammers instantly and i stopped using them ever since. this was about 1 1/2 to 2 years ago. but recently, living in a diffent city i ordered an item from home depot and discovered that they use doordash to deliver small items. while waiting for my delivery, i got a call from home depot asking whether i rejected the item being delivered, or is doordash just saying that. i didnt receive a call or get a knock on my door, so they just randomly said i rejected the item. i told them that, and apparently the home depot worker had the feeling that this was the case because she said "i thought so, i will try to send it out again." i got my item later that night, but it made me thing about the time with the refused refund and i thought i should post a review. because honestly, im amazed they are still in business.”

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Posted 1 month ago

“Worse customer support I have ever received from a company. Have no clue how to resolve the smallest issue. This company should be shut down”

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Posted 1 month ago

DoorDash is rated 1.3 based on 24,429 reviews