DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 22,967 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 22,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Door Dash won’t hire me with a driving record from 3 years ago and yet the people that deliver my food from door dash will either I steal it, give wrong orders, spit in food, smash food, and deliver to the back of the property so you have to walk instead of the front like any normal person.”

Helpful Report

Posted 2 days ago

“Horrible customer service . I am a merchant and this company does not need to operate. It doesn’t follow up on the merchants . I have been without a tablet for almost 2 weeks now when there system went down . Keep talking to customer service wirh no turn out . Horrible business ethics .”

Helpful Report

Posted 2 days ago

“these mfkers have went down in service.. they take your money and you may be lucky if u get what u ordered.. especially when it comes to drinks, 2 liters, .. my drinks have been missing the last 3 out of 6 orders a nd when i have tried to get a credit or refund i am denied.. the lesson i've learned is get your lazy ass off the couch and go get your own food.. its cheaper and you can dictate the out come way better than dealing with their so called customer service !”

Helpful Report

Posted 2 days ago

“They will steal your money and even when you prove their charges were fraudulent, they won’t refund. I was charged dash pass and never subscribed. First they told me I didn’t have an account under the email I have. Once I proved my email then they said you have not been charged. Once I proved charges on my account they gave me a run around that it was not charged. I spoke to 4 different people and got the same scripted responses with never getting a refund. I had to report it to my bank, get new card and reported it to Attorney Generals office for fraud. If you want your money stolen, they are the company to do it over and over.”

Helpful Report

Posted 2 days ago

“I did not receive my correct order, and they stated that they would respond but did not. There was no refund offered, and it was a gift card I received for Christmas. This was the worst service. I will never order from them again.,”

Helpful Report

Posted 2 days ago

“egcavdfgves i's a north-south egcavdfgves CUSToMER' SERVi'C'E 8o5"41o''56oo PHoN'E; NUMb;ER 8o5"41o''56oo thoroughfare on the East Si'de of the New York Ci'ty borough of Manhattan, connecti'ng a range of nei'ghborhoods and cultural spots. i' love how i't starts at Astor Place and St. Mark's Place, blendi'ng seamlessly i'nto Cooper Square and beyond. i't’s also one of the key avenues leadi'ng to Park Row and Chatham Square.”

Helpful Report

Posted 2 days ago

“I'm extremely frustrated with DoorDash. A checkout issue led to a payment method problem, which customer service couldn't resolve. Deleting my account was a hassle, and I still haven't received confirmation. My biggest concern is removing my payment method, which I don't feel secure about. Overall, a disappointing experience.”

Helpful Report

Posted 2 days ago

“Canceled my dash pass today! Nothing but issues everytime I use door dash. If my food is wrong and I ordered from you, then you assume responsibility when the order is incorrect! Supplied pictures of my order that was completely wrong and cold ( who what's cold fish?) And for my $20 plus tip order I was refunded $3. This service is horrible and the people driving for them are ignorant, irresponsible, and illiterate!”

Helpful Report

Posted 3 days ago

“Doordash has constantly been going downhill for so long now. fees have gotten ridiculous, orders are CONSISTENTLY wrong, and their new gimmick seems to be ignoring LOCAL locations so they can charge more to deliver cold food from a further location. Locations that I KNOW are open mysteriously are unavailable, then distance fees get tacked on. Not to mention their "small order" fee where you have to buy unnecessary items because the price is the same either way! waiting on my final order using up the last of my "screwed up order" credits (because of course, cash back was not an option) and then I am DONE with doordash.”

Helpful Report

Posted 3 days ago

“Scammers stole money off money credit cards and refused to pay back don’t ever save ur cc on their app .. not trustworthy I’ll never use their app again”

Helpful Report

Posted 3 days ago

“This app will stop you from making a certain amount of money . Let’s say you get 2 orders in 1 hour and the total you made is 51$ . For the next 2 hours they will send you nothing but 3-4$ orders so that way they dont over pY you even though there is opportunity for higher orders . Door dash is a scam good for about 100$ a day depending where you are z”

Helpful Report

Posted 3 days ago

“If you want your day ruined Order Doordash! Order was completely wrong and inedible. They asked for photos, sent them. I was refunded pennies for something that I didn't even eat!”

Helpful Report

Posted 3 days ago

“The last two orders have been missing drinks Is the dasher in such a hurry that they don’t pick drinks up or are they thirsty and keep them I would like for once to get exactly what I order Decided to cancel my membership Today!”

Helpful Report

Posted 3 days ago

“We ordered thru doordash for delivery yet we never received our food,yet we were charged $98.00 for food we did not receive. I called doordash and asked them specifically why they charged us and was told the order was take out. I ask the customer service person why would we call them for take out? If it was take out i would just call the restaurant. Doordash denied us our money back for food we never received. I know another word for this its called stealing. They decieved us stole our money. I advise anybody using doordash to be careful of their unethical practices. Be very cautious of the doordash company, They are deceitful,thieves and have no reservations on tricking you out of your money.”

Helpful Report

Posted 3 days ago

“Poor service ordered door dash and got the wrong order. They ask for pictures sent those then called said against their policy to refund the money.”

Helpful Report

Posted 3 days ago

“Items were dropped off at the wrong building/apartment. I called the dasher on the phone, and he argued with me about them being at the right spot where the GPS took him. I had to constantly tell him that is not my address, I had to go search for them myself in 0° degree weather with the wind chill that was forecasted as feeling like -23°. I had to walk 3 apartment complexes in order to find my items that were luckily not stolen while I was freezing for 15 mins outside with health conditions.. Never had this issue before with other dashers. This dasher, who was supposed to deliver my items to me tonight, was a different person. Doordash agents told me they would refund me, (twice now), failed to refund and one of their agent's argued on the phone with me today when I called to complain. Said I didn't meet their policy.... this is my first complaint I'm filing. I'm seriously thinking about taking them to court about this. This is crooked and ridiculous. The lady on the phone told me pretty much she can't do anything and was very unprofessional over the phone, being rude and arguing with me. Do BETTER DOORDASH.”

Helpful Report

Posted 3 days ago

“They delivered an inncorrect item. Called customer service and would not refund what was paid for an item that was incorrect. Will never order from Door dash again.”

Helpful Report

Posted 3 days ago

“Ive been trying to cancel this order since it was placed. No one will let me cancel it”

Helpful Report

Posted 4 days ago

“Door dash accepted my order despite there being no dashers in the area. This was the last of my money til payday my fridge had broken and I needed to feed my kids so we ordered it took me 2 hours of a run around, speaking with 3 different agents, trying to find out why my food wasn't delivered at which point everything else was closed and the refund wasn't available for 3 days. I asked to speak to someone about their website accepting my order because they have refused orders in the past when they aren't able to deliver and I was rushed off the phone without being given anyone yo escalate the situation.”

Helpful Report

Posted 4 days ago

“Dont use doordash anymore. I ordered 7 lb. They delivered 1 lb. And they did not refund to me”

Helpful Report

Posted 4 days ago

DoorDash is rated 1.3 based on 22,967 reviews