DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,576 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,576 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 29th April 2025

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DoorDash 1 star review on 27th April 2025

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DoorDash 1 star review on 26th April 2025

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DoorDash 1 star review on 17th April 2025

Sherri Roberts

2270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They mess up your order, charge you for canceled orders and have no remorse or recourse for their mistakes or their vendor errors. Complete waste of money. Happy I canceled my subscription.”

Helpful Report

Posted 5 days ago

“I am absolutely furious. My order was not delivered completely — the driver only brought my drink and completely forgot the food. I tried calling the driver multiple times, but he refused to answer. After that, I called customer support, explained the situation, and was told I would be refunded $7.15 to my credit card and given a $5 credit on my DoorDash account as an apology. This is absolutely unacceptable. I paid $21.26 for my order, and because of the incompetence of your driver, I didn’t even get my food. Not only was my entire experience ruined, but you didn’t even refund the full amount I paid. Why should I have to cover the cost of YOUR mistakes? After this experience, I will never be ordering through DoorDash again. And you can keep your $5 — I don’t want it. I want my money back, and I want nothing to do with your service ever again.”

Helpful Report

Posted 5 days ago

“I was put on their monthly subscription which I never signed up for and charged a monthly fee which was reported to my credit card company. Even though I cancelled this unauthorized subscription I am still being charged a monthly fee which I have reported again . This company is fraudulent and taking unauthorized fees.”

Helpful Report

Posted 5 days ago

“Sunday morning we had just moved in to our new home. We were tired from all the unpacking and decided to order breakfast using DoorDash. We ended up having to place our order twice because the first order went to the wrong address. The dasher sent us a picture of the delivery but it wasn’t our house. DoorDash promptly gave us a refund and we reordered. This time we could see on the tracking that the dasher was going to the wrong address again. I called DoorDash and they were very sympathetic but didn’t have a solution to my problem. I tried calling the dasher several times but he didn’t answer his phone. When it went to voicemail the message was in Spanish, so maybe it wouldn’t have done any good because I don’t speak Spanish. DoorDash said they would review my case and make a decision about my refund. This time they decided not to give me a refund. There was no reason given for their decision. We have used DoorDash for 10 years and have always had good service.”

Helpful Report

Posted 5 days ago

“I placed an order for Freshpet dogfood from Petsmart which is refrigerated. I got my confirmation email for the time DoorDash would deliver my item. I watched the tracking and knew exactly when my item was "delivered to the front door." It was delivered, but NOT to my front door. My apt # is 311, they delivered it to 10311. You can see it in the picture. I'm disabled and can't go see if I can find it. Shouldn't need to. The driver noted on the delivery info with the pic of the door. " I left it at the frontdoor." I contacted Petsmart they gave me a refund, minus the drivers tip. Which is a crock of sh#t. Half azz the order, don't deliver to the correct customer, but still get a tip. Sure. Makes perfect sense to me. I did place another order, DoorDash did deliver this one to my address. Good thing, my boys were out of food.”

Helpful Report

Posted 6 days ago

“The worst. I got the wrong order and a DoorDash refused to reorder my food and hung up on me multiple times while I was trying to get food for my kids who was hungry. And for my distress they offered me $5 but did not fix my problem when I asked them to instead of $5. They try to buy off their customers. Shameless!”

Helpful Report

Posted 6 days ago

“Door dash won't let you remove your payment info and with so many companies being hacked didn't want my cc info on file. It took me an hour trying to figure out how to delete account. Yiu can only do this on a desktop. If doing business with a company is do hard, don't bother. Had to contact customer support to deactivate account. Not worth the hassel!!”

Helpful Report

Posted 6 days ago

“2nd times user and I found out the hard way that the app and DoorDash are not one. I could not get a refund from door dash because order through the app. Well that will be the last order.”

Helpful Report

Posted 6 days ago

“The driver delivered my food to the wrong address! Here's a picture of how he left it! My bldg is 23103, you can see clearly in the picture he left it at 21101 I want my food and my money back including the tip! ABSOLUTELY HORRIBLE SERVICE!!”

Helpful Report

Posted 1 week ago

“The driver left the wrong order I received someone else’s order from petsmart tried leaving a text to the driver 3 times never received a text back I spoke to customer service and they were going to send another order from petsmart then I got a text telling me my order was canceled I’m out the tip for the delivery and no order I have had other orders delivered from petsmart with no problems I will not use door dash again I will pick up my order in the store from now on”

Helpful Report

Posted 1 week ago

“DoorDash is not as good as Uber. Delivery problems, can't find location, not willing to hand it to me etc...”

Helpful Report

Posted 1 week ago

“It's always food missing or an inconvenience process with this company.”

Helpful Report

Posted 1 week ago

“Horrible. Almost never have anything I order from the app in store, and I seem to always be apart of a double order. Ie cold food..”

Helpful Report

Posted 1 week ago

“I'm a dasher and as a dasher we don't get paid well. Sometimes it's 5 bucks for 11 miles. Also every week they ask you to verify who u are and jump through hoops just so u can dash again. Lastly, if we reject an offer we get punished and then get less dashes. Personally I hate working for this company.”

Helpful Report

Posted 1 week ago

“Not always do you get good service.”

Helpful Report

Posted 1 week ago

“So fed up with the customer service. They issue you a half refund but that takes three days to process. Now, I don't have enough food and cannot leave to get more. It's ridiculous! I'm done with door dash because I'm tired of paying all those fees in addition to a tip yet they can never seem to give what I paid for.”

Helpful Report

Posted 1 week ago

“I have stop giving tip because none of the delivery drivers say thank you after I tip them and normally my tip range between $3-$10. I hope the delivery drivers see this if not, no tip for a foreseeable future.”

Helpful Report

Posted 1 week ago

“Worst customer service. I ordered something from Lowe’s, but I returned, sent receipts to DoorDash and was told refund will be in 7 business days, now turned to 14 business days, only to be told today that I should wait for more business days. If I could give a minus minus I would. Extremely frustrating and to make matters worse the customer service they keep you on hold from long only to say wait for 7 business days 😡😡😡😡😡”

Helpful Report

Posted 1 week ago

“I was overcharged; the item, priced at $7.99, was billed at $12.65. I submitted photographic evidence and received a $5.00 credit, leaving an overcharge of $4.66.”

Helpful Report

Posted 1 week ago

“This company is absolutely terrible to work with. My driver did not communicate with me - I tried to call and tried to text. To no avail. I had updated the delivery instructions before they even picked up item. Still a no delivery. I called customer service. They couldn't get in touch with driver. Now, I am out $50 with nothing to show. Very unprofessional. Will not help in any way other to say that they are sorry.”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.3 based on 23,576 reviews