DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,951 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 2nd August 2025

Melanie

2299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have good services and a variety of places to order from. Are fast and not too expensive. BUT their automated (machine) customer service is atrocious! It has zero intelligence! A 2 year old has more intelligence than the computer system. You talk to it like a person and it gets 90% of it wrong. They don’t have helpful options even when you do use one of their pre-programmed responses. I’ve been on hold for 30 min and 20 seconds - and STILL holding for a person!! Their app made a mistake and put it in as a pickup order. That doesn’t make any sense since I could just order online, call or go into the store and speak with a human! No benefits there! I never have used the pickup option. No idea how it did that. Almost took my money for the order & forced me to drive 20-min to pickup. I finally got ahold of a human via chat who in 3-min was able to help. But after spending so long on hold, and getting hassled by the machine - I was so livid! Thankfully the human was kind and helped anyway. The quality of customer service will cause me to order 90% less - not worth the trouble when something goes wrong. I believe this will turn many away from this platform.”

Helpful Report

Posted 5 days ago

“The dasher dropped my food off at the wrong address. I had to wak around to look for it. Luckily nobody took it.”

Helpful Report

Posted 6 days ago

“The restaurant was loved. Doordash didn't bother to tell me. Instead, they just said it would be 20 minutes longer. And longer. Each time I checked. No dinner. Never again. Customer service chat was not helpful.”

Helpful Report

Posted 6 days ago

“Ordered 2 veggie meals as we are vegetarians and received the most chicken packed meals that we could not eat. Half credit and no food to eat.”

Helpful Report

Posted 1 week ago

“I’ve been a loyal DoorDash customer for over a year, ordering multiple times a week. But after this recent experience, I’ll never use them again. I paid for a meal and was delivered someone else’s order. I sent them clear photo evidence showing it wasn’t mine. The name, the food, everything was wrong and they still refused to give me a refund for what I paid for and didn’t receive. Even worse, I had just paid for the yearly DashPass subscription hours before this happened, which they also refuse to refund. I’ve had plenty of orders in the past with missing or wrong items, and every time I only requested a refund for what I didn’t get. Never once for something I actually received. But this time I got nothing I ordered, and they still denied my refund. This company clearly does not care about its customers and takes no accountability for their mistakes. I had to dispute the charges with my bank to get my money back. DoorDash should be shut down with the amount of complaints they’ve received on the Better Business Bureau website.”

Helpful Report

Posted 1 week ago

“Order that was delivered was completely different than what we ordered and paid for. The receipt on the bag was correct but the items in the bag were wrong! The order we received cost less than the order we paid for. Contacted DoorDash on the app to request the difference be refunded and I was denied. I called DoorDash customer service and they said they would escalate the situation to their manager. I was advised to check my email in 24 hours with information on how to proceed with receiving the difference back. 5 days later and I still have not heard back from DoorDash. I will never order through DoorDash again and I have shared my negative experience with everyone I know! Now, I will share my negative experience with everyone I meet!”

Helpful Report

Posted 1 week ago

“I've been a customer for years and they stole from me . Never using app again . I suggest none of u do”

Helpful Report

Posted 1 week ago

“I placed a pizza order through DoorDash, i never got my order and have proof of it, they on the other hand have no proof of delivery and still refuse to give me a refund. Worst experience in my life. I will also note that this was the first time using their service and will be the last. I will include a photo of what the drop off location is vs the photo i was sent by the dasher and a 3rd photo to show proof that the location they “dropped off” at was the wrong address. I also could not check to see if my food would mysteriously appear due to me being at work… although i think its a safe bet there was no food considering the photo the dasher sent was absent of my pizza.”

Helpful Report

Posted 1 week ago

“Delivered to wrong address. DoorDash refused refund.”

Helpful Report

Posted 1 week ago

“I ordered food for a birthday and the driver dropped it off at wrong location. Sent in pictures of my clearly numbered door for refund as this was a little over $100. DoorDash refused a refund and whole family including children went to bed hungry 😒 and sadly disappointed as it was too late to get food from another place and I was out so much money, not having much to begin with being a single parent.”

Helpful Report

Posted 1 week ago

“Awful, the first order was delayed by 25 mins from pickup to drop off in a town that takes 10 mins to drive thru the whole town. They provided me credits and then the second delivery driver delivered to the wrong address and they declined me receiving any compensation and we were without food. Filing a charge back and a complaint with BBB.”

DoorDash 1 star review on 24th July 2025

Helpful Report

Posted 1 week ago

“thank you Sophia”

Helpful Report

Posted 1 week ago

“Ordered from McDonald’s was delivered by DoorDash. Driver delivered food to the wrong location not my house. DoorDash refused to refund my money.”

Helpful Report

Posted 1 week ago

“did not help with missing order and cancelled orders. They denied my request for my door dash credit back to my account.”

Helpful Report

Posted 1 week ago

“DoorDash Customer Service Has Gone Downhill I’ve been a loyal user for years, but the customer service lately has become unacceptable. In the past two weeks alone, I’ve had to wait ridiculous amounts of time to speak with someone—26 hours the first time, and 5 hours the next, only for the agent to abruptly close the chat without resolving anything. I reconnected, and the issue was “escalated”… but hours later, I’m still waiting. DoorDash blames “technical issues” for the delays, but this has been going on for over a month. A quick search online shows that I’m far from the only one experiencing these problems. Clearly, this isn’t a one-off glitch—it’s a broken system. Terrible service, zero accountability. I’ll be canceling my account.”

Helpful Report

Posted 1 week ago

“The customer support is absolutely terrible. I reached out to help, due to getting text messages that I ordered subway and that it was delivered. I did not order subway and I wanted to see if it was glitch in the system or if my account was compromised. The first two live agents didn’t even read my requests as they kept answering me like I had an order and wanted to be compensated. I did not want to be compensated. I just wanted to know if my account was compromised. I then had to ask for a supervisor three times before they finally sent me to one. The supervisor calls me to tell me he can’t do anything and let me know if I was compromised or not. Very unhappy with this experience. They need to have people that actually read what their customers requests and not give you the run around.”

Helpful Report

Posted 1 week ago

“My order has stolen numerous of times there’s no customer protection at ALL! They need to add pin delivery permanently to protect all orders these and the dashers account need to be banned for stealing !”

Helpful Report

Posted 1 week ago

“I ordered food that was supposed to be delivered by door dash and my food was taken by the dasher and they refused to give my money back or try to replace my food.”

Helpful Report

Posted 1 week ago

“Delivered to wrong address and was charged for the order. Contacted support they immediately denied my claim. Then asked for proof it was delivered to wrong address. I emailed the proof they asked for and a week later and several emails no reply from them. They basically robbed me. I have made it a point to tell everyone I know about it.”

Helpful Report

Posted 1 week ago

“Long time DoorDash customer here. Order $40 worth of lunch it was never delivered. When I contacted them they didn’t answer . When I requested a refund they denied it with no solutions. Don’t use them . They’re supposed to ask for you pin to confirm delivery. Erica never brought me my food and never asked for my pin and I tipped well.”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.3 based on 23,951 reviews