DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 22,920 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 22,920 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 20th January 2025

Alexander Crawford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dislike door dash services they allow ppl to cancel your order without giving u an option to replace food or receive credits to acc now they automatically refund u back but here’s the catch take your money in less than a minute but take days just to refund your money bk these ppl are str8 crooks now taking ppl money and holding it for days still do absolutely nothing for the inconvenience!!! They suck !!!”

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Posted 1 week ago

“They went into my account and took money out for some free shipping , I never give authorization to do that I am still waiting on my refund”

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Posted 1 week ago

“They robbed me of $40.92 even with proof of food not being delivered to me. I will never use you thieves again. See you thieves in court!”

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Posted 1 week ago

“I lost 640 pounds worth of BTC to a scam broker and thought it was gone forever until I contacted Supreme Assets Recovery Agency. Their team was highly professional, supportive, and efficient in helping me recover my funds. I couldn’t believe how smoothly the process went. If you’ve been scammed, I highly recommend contacting them via email at 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp +44 73-88-69-79-58. They truly deliver results!”

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Posted 1 week ago

“Jan 8, 2025 order for $33 never received. Address was pinged at Apt office. My addtress was in directions building # and apt #. Driver wouldnt respond to call or text message - driving I cant respond. Lied and said he delivered food. Refunded $8 and unable to cancel membership.”

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Posted 1 week ago

“Being a driver and getting deactivated for low paying tips driving your car into the ground I really hope DoorDash goes out of business”

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Posted 1 week ago

“It was good till I realized that during Canada legislated tax break in "restaurants and takeouts or deliveries of prepared foods to satisfy hunger" was not honored. They refused to honour's the Canadian ferally imposed law.”

DoorDash 1 star review on 13th January 2025

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Posted 1 week ago

“Door Dash is simply inept and incompetent. Their customer service is all off shore in foreign countries where the individuals do not speak fluent English. That’s pathetic. They will allow drivers to not deliver the merchandise purchased, and make you call back to back to fight for the money they stole from you. Do NOT use this service, it’s a scam.”

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Posted 1 week ago

“DoorDash is an absolute nightmare to work with!! I placed an order and when the delivery driver (Lindsey) arrived she didn’t have anything with her that I had ordered. She shrugged and said “I gave it to the last customer, you can either take this stuff or request a refund.” What she had in her hands wasn’t even close to my order. When I reported to DoorDash that I didn’t receive anything in my order they gave me not even half of my money back. After several requests through the chat feature and two very very long phone calls, I was told I would get an update on my refund request within 24 hours. Of course that time has long past and DoorDash has not responded. They stole my money. I got NOTHING from the driver and they just kept my money. Of course I will file a dispute with my credit card company but I am sure they just hope most people give up and they get to keep the money. It’s a scam!!”

Helpful Report

Posted 1 week ago

“I got the wrong order door dash told me it’s against the policy to replace my phone after I spent 30 dollars on it. They sent me corn which I’m allergic to. They said it’s nothin they can do they didn’t give me my money back or replaced the food after I waited an hour to get it”

Helpful Report

Posted 1 week ago

“The dasher ran off with my food they picked it up and never delivered the food to Mr after waiting 3 hours for my food this app needs a nteer way of securing people food or screening its dashers”

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Posted 1 week ago

“Order a few items that cost me $40. Door dash I feel keeps just adding more and more fees. Take and take. Service fee, dasher fee, dasher tip. It’s horrible. When I recently ordered my last order. I got the milk I ordered but the bag of items had someone else’s items. Contacted support, and provided pictures and proof. They advised me that the refund request was denied on their end and had to be sent to special team to review which would take 3 hours. They told me they would also request for a reorder. Once I waited 3 hours for my refund and reorder email. They only refunded me which I now have to wait 3-5 business days for my money back. They advised there is no reorder because they refunded me. Okay… so, I don’t get my food and have to wait until the end of next week for my money back? Door dash really needs to do more evaluation of their employees because this happens way too often. Additionally, why not just hold the funds until you know the order was successful so you can just give it back if there are any issues? The fees are rediculous. Are grocery stores going to start also charging service fees and tips?”

Helpful Report

Posted 1 week ago

“How is the company still around messing up people’s deliveries ? Only used the company once for a little Caesar’s delivery and food never came due to issues with their driver not being able to be contacted due to his phone being out of service lol. What a waste of time and money.”

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Posted 1 week ago

“The last few times the Dasher couldn't speak or understand English. Maybe you should make sure that they can before you hire them. Because of this we will not be using your service anymore.”

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Posted 1 week ago

“Dasher could no find pets ..no refund. I BLAME DOORDASH NOT DASHER THERE GPS HORRIBLE”

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Posted 1 week ago

“They do not care to reimburse you, they are not honest, they give dashers more sympathy then the people spending the money on food. You might as well never use this company for delivery because they hire people who do not care about the job or respecting your food they don't reprimand employees for not delivering food or stealing”

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Posted 1 week ago

“The only thing DoorDash doesn’t fail in doing is to disappoint every time. It doesn’t look like the drivers use GPS to find the residence. I’m literally on the same road as the restaurant and I watch them drive miles away with my food, stop for 15-20 minutes at some random stop, then eventually get to my place 45+ minutes later with the food cold and soggy. I give them clear directions but I don’t think they can read. I call the cell given to me and they don’t pick up. Enrique, I hope you enjoy my burger and that $5:00 tip I left you. Never again.”

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Posted 1 week ago

“Door dash customer service is the worst worst there supervisors I had an issue with my food being delivered to wrong address etc n there feed back was unprofessional telling on there system I can't get a redelivery or refund the agent idnt hv any manners ,supervisors did ntn to what I say ..kmt the worst”

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Posted 1 week ago

“Waited 1 hour 45 minutes for my order to start moving. Contacted support and agent Reyaz was rather rude and condescending. Food arrived cold and the only offer was a $6 refund on a $68 dollar cold order. Not at all pleased with Door Dash on this one.”

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Posted 1 week ago

“Papa johns 2717 E beltline Carrollton, Tx Doordash #6065521740 this burnt potato couldn’t wait for reps to bake pizza so tried to extort more money from the customer. (From Doordash driver) ——-Hello, good afternoon, I'm waiting for your order. They tell me it will take 15 minutes to deliver it. I'm going to wait for it. I would really appreciate it if you would rate me well on the DoorDash app and if you can add something additional to the tip for the wait, I would really appreciate it. You were provided an adequate tip and now want more for waiting, especially when I ordered directly thru Restaurant app and not Doordash due to excessive fees…how dare you😡”

Helpful Report

Posted 1 week ago

DoorDash is rated 1.3 based on 22,920 reviews