DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 4 star review on 16th October 2026

2317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“doordash fuckign sucks. makes you pay an arm and a leg for something you never know will show up”

Helpful Report

Posted 1 month ago

“Delivered to the wrong house. I noticed right away and called immediately, but it took DoorDash an hour to own up to the mistake—and now I have to wait three days for a refund. Terrible support.”

Helpful Report

Posted 1 month ago

“DoorDash refused to assist me after I paid 8.32 for two 1$ items from food lion one of which was opened. I was charged a $3.33 service charge that service charge was more than the order itself two dollar delivery fee for a location that was .08 miles away. I’m very dissatisfied with DoorDash. They are very rude and inconsiderate I asked to speak to a supervisor they hang up and they do not like to refund”

Helpful Report

Posted 1 month ago

“In a very simple grocery order, 5 items were missing of the 6 ordered. Dog food that was fully stocked. It's trying to even contact anyone at Doordash, get any help or response...forget it..even the stupid virtual assistant got lost...had high hopes but the great lack of customer service, very bad...”

Helpful Report

Posted 1 month ago

“Order was cancelled due to driver issue. Received email promising a refund in 5-7 business days. Waited 9 days and contacted via online chat. Horrible experience all around. Was told I received DD credits instead of the promised refund. I accused them of theft and asked how many customers they rob daily. The bot ended the chat. I'll never use them again.”

Helpful Report

Posted 1 month ago

“Today for the second time I didn't receive an item and the company refused to refund my item I've already canceled my service they are disreputable, Incompetent and customer service is completely and utterly useless!!! This is happening all the time! I see a class action in their future!”

Helpful Report

Posted 1 month ago

“The orders won’t complete in their app 80% of the time. Customer support is entirely unhelpful. I do all the troubleshooting they tell me to do and it doesn’t work. When I talk to support again they tell me the same troubleshooting that already didn’t work. They blame me for not ordering enough, my network, my bank freezing assets. None of which is true. I deleted their app permanently and will never use them again. Horrible company, horrible customer service. This company has huge issues.”

Helpful Report

Posted 1 month ago

“Even though a restaurant may continually mess up your order, DoorDash will make it the customers fault because they put in too many refund requests. DoorDash would rather punish their customers, the individuals that pay money to keep DoorDash existing as a company, than to hold restaurants accountable for routinely messing up orders.”

Helpful Report

Posted 1 month ago

“Their driver delivered the wrong order and they said they won't give me my money back. I spent $45: from Carl's Jr a n d got a 26 order from IHOP that's illegal and I will never use them again and I am turning them in to better business bureau.”

Helpful Report

Posted 1 month ago

“Doordash took my order and gave me the wrong items even after I checked the box stating that I didn't want alternatives. They also charged me more money than it cost. I requested 8 hamburger buns and end up with three and then they charged me to full amount. Unfair practices and then my item was from Aldi's and then they even purchase a bag which you didn't need cuz all he has boxes.”

Helpful Report

Posted 1 month ago

“I placed 2 orders, one after the other, and I only got one order. The driver even came back to the house and asked to take a second picture of the single order saying something about can't read the receipt. So my wife brought back the small 1 item bag that he just delivered and he took a second picture of it. Now the other order that I didn't receive was a $78 order and wouldn't fit into this small bag no matter how you stuffed it, but Doordash claims that there is nothing wrong and denied our refund. Checking the delivery emails they show the 2 pictures of the same bag 1 for each order. I hope that the driver enjoyed his free meal!!!”

DoorDash 1 star review on 30th August 2026

Helpful Report

Posted 1 month ago

“They rob me of $50. Never even received my food and they tried giving me a $19 dollar credit instead of refunding and no manager to talk to to help with refunds. Craziest thing I have ever heard. Thieves.”

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Posted 1 month ago

“It's ridiculous that every time you call customer service, people answer from out of the country. Food delivery takes literally an hour even when you're just 10 minutes away, and the food gets cold. I’m going to cancel my account even if I paid for the whole year.”

Helpful Report

Posted 1 month ago

“Every single time I order from them there's a problem and most of the time it's not resolved. I'll never order from them again”

Helpful Report

Posted 1 month ago

“I keep trying to get help with customer service and no one will answer. I got on the phone with an AI voice who told me it didn't have an recourse to help me? My order never arrived i just want a refund. This dasher Efrain G hasn't answered my calls and sent me a picture of my order at someone else's door.”

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Posted 1 month ago

“Door dash don't seem able to pay their drivers. Sorry lads the cost is not being transferred to the customer this time. Spend some of that lobby money on removing tips and paying a living wage. Instead of spending billions on research and avoidance, doordash should just pay their drivers.”

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Posted 1 month ago

“Did not refund me”

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Posted 1 month ago

“Doordash is the absolute worse when the order is wrong even if you provide pictures of the order they still do not issue a credit refund or anything a complete annoying exsperiance i spoke with a supervisor and everything its completely unacceptable”

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Posted 1 month ago

“Dasher doing my shopping substituted potato salad for tuna sald. DoorDash didn't have a problem with that. If you think potato salad is a substitute for tuna salad, please come join me for dinner tonight. I'll make you a nice potato salad sandwich on rye. Tuna is a protein. It makes a meal. Potatoes are a starch and a carb. They fill you up and make you gain weight. Hire some people who know something about food. Even the basics would be an improvement and maybe you wouldn't draw such stupid conclusions.”

Helpful Report

Posted 1 month ago

“Contact DoorDash and complain about a driver, opening my drink and drink it out of it and diluting it with water when they brought it to me no ice left in the cup. Contact DoorDash to complain and this is what they said to me. I also told him it’s a health issue for someone to be drinking out of your drink. Took the drink back to Wawa and they said that’s not how to me. You recently reported an issue with your DoorDash order. Based on the details you shared, we escalated your case to a specialist on our team for additional review. We're following up to let you know that we've concluded our review and have made the decision to deny your refund request. We recognize that you may be disappointed by this outcome, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history. While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.”

Helpful Report

Posted 1 month ago

DoorDash is rated 1.3 based on 24,820 reviews