DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,677 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 15th July 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disrespectful of a driver shining a light into a house because he can not find the house # he is look for multiple times”

Helpful Report

Posted 1 month ago

“No you’re not, so don’t pretend that you do. You and your delivery people have constantly shorted me on every order. It’s no wonder that your satisfaction rating is sooo low. I’m disabled and rely on delivery; however, I will never use the services of DoorDash again. Having to reorder consistently has made you too expensive to use. Will will share my displeasure with everyone who will listen. You suck at what you do James Hennessey”

Helpful Report

Posted 1 month ago

“If I could give a 0 star I would my order keeps getting stolen and they just keep hiring people without checking anything and letting people just get their order stolen. I got my order stolen two days in a row and that don’t make no sense.”

Helpful Report

Posted 1 month ago

“It was horrible. The canceled my family‘s order 3/4 of the way in didn’t call us. Didn’t say anything when I called DoorDash. The girl was rude. I am not happy.”

Helpful Report

Posted 1 month ago

“They hire people who don’t speak English. The deliver to the wrong address and refuse to correct there mistake”

Helpful Report

Posted 1 month ago

“The DoorDash app/customer service is the worst:( I am disabled & have food delivered at times because I can't drive right now. I have used Doordash several times, there are crazy high hidden fees & when you see your receipt and realize that the amount that they charged you is much more than what it said originally when you placed your order...you tap the "so called help button" and it says," IF YOU CANCEL YOUR ORDER FOR ANY REASON, YOU WILL NOT BE REFUNDED" Wow, great " help ":( Needless to say...App deleted!!”

Helpful Report

Posted 1 month ago

“My Dasher physically assaulted my wife we had to file police reports have him arrested. We are in the process of filing a civil suit against DoorDash itself. We’ve contacted them. The state police have contacted them no help of course it’s an outsourced program so we figured we’re gonna take them to court. Their screening process for drivers allows. A lot of drugs drug addict . They’re screening process for drivers allows. A lot of drunks, drug addicts, and criminals. Criminals and undesirable to get jobs there where they cannot get them anywhere else. Beware who you let come to your house.”

Helpful Report

Posted 1 month ago

“1. Order 60.00 in food 2. Change 3 drivers 3. Drive there myself 4. Cant pick up food i paid for 5. Sat outside to talk to dash 6. In that time someone still managed to pick up the food 7. Delivered someone elses food 2 damn nuggets..”

Helpful Report

Posted 1 month ago

“No hot sauce packs for taco bell. You all suck!”

Helpful Report

Posted 1 month ago

“I ordered 128 ounce of mineral spirit from Benton Harbor Meijers in Michigan. The shopper name was jasmine. Instead of purchasing the 128 ounce bottle, she purchased a 32 ounce bottle for approximately $2.00 cheaper. When I texted her she replied that's the bottle with that price on it. Which is definitely untrue. Is that the new scam their doing through door dash?”

Helpful Report

Posted 1 month ago

“Did not show up and order states collected rang sailors 20 minutes later still sitting there . Worst company ever”

Helpful Report

Posted 1 month ago

“Doordash has been really disappointing now. They have had a surge in hiring and they don't seem to really care about the type of individuals they are hiring. I know everyone deserves a chance but when I have a unkempt, person who smells like weed, scratching at their body delivery my food, I no longer want the service. I recently had a order delivered and I was missing an item and DoorDash refused to refund me for the time even though I didn't receive the item from the delivery driver. I would take precaution when ordering large amounts and they always tend to forget something and deliver the wrong items if they have multiple deliveries, and getting a refund would probably be hard. My last few orders have been a headache and I will be switching delivery platforms. Doordash is just too much now.”

Helpful Report

Posted 1 month ago

“I am so extremely disappointed in DoorDash policy. I ordered food for my sister & I and when it was delivered we only received my order. I called the restaurant and he assured me both meals was in their and he even takes photos of each completed orders. So he sent me the photo and sure enough both meals were in there. I then called DoorDash and the woman apologized and was given me a $18.00 credit. I said that wouldn’t be enough so I requested more and she said she would put it through. I looked at my DoorDash account and I didn’t see any credit. So I called and the gentleman said that he was sorry but there’s nothing he could do because I was supposed to follow up in 3 days. This was my 4th day in following up. I said are you kidding me! I said the woman I spoke with the same day this happened didn’t tell me I had to follow up in 3 days. So now I am deleting my DoorDash app. Extremely terrible service.”

Helpful Report

Posted 1 month ago

“DoorDash company is terrible, the customer service representatives is rude, disrespectful, no help , my dasher take my order and I never got my order I can’t get refund, y’all need go out business”

Helpful Report

Posted 1 month ago

“Beware!!! They allow drivers to steal food and do nothing about it. Then won't give full credits or refund back. Customer support used to be helpful. I use the app so much that I used to get sent to their VIP line, still use same amount but get to some outsourced Customer Service department in God knows where and they always say they can't help. Done! Canceled membership!”

Helpful Report

Posted 1 month ago

“I’m very upset with DoorDash. I have been a member of DoorDash for years I even have dash pass. I have been receiving unacceptable food burnt food orders that wasn’t mine and then when I called today for a refund, they say I have been abusing the why not hold these restaurants accountable for their poor work and food so this is why I’m leaving this review because I felt like it was wrong and then you took my money today and with no food”

Helpful Report

Posted 1 month ago

“I ordered food and the Door dasher delivered to the wrong address. When I called the customer support line, I told the representative that I had texted the dasher and told them they delivered to the wrong address. The dasher texted me back and apologized and said he would let the company know it was his mistake and would tell them to refund the bill. I had a difficult time understanding the representative due to an accent and asked to speak with a manager. She never let me speak to the manager, she spoke to them while I was on hold. The manager came on the line and said she was denying a refund, it was final and non-negotiable and hung up. This was without benefit of any further review or consideration that their delivery person admitted to making a mistake. When you look at the GPS map where the food was delivered you can clearly see it was not my address.”

Helpful Report

Posted 1 month ago

“I’ve had a really bad experience with DoorDash. I’m a 64 year-old woman who works only three days. They spend more than one time that I’ve ordered food and the DoorDash should never arrive with the food but pretends like they did.”

Helpful Report

Posted 1 month ago

“I ordered hot food and an ice cream dessert. The app showed my driver was making another stop. My hot food was good and ice cream was milk. Not sure where another stop is allowed to be added but it ruined this meal.”

Helpful Report

Posted 1 month ago

“Truly dependable people who take pride in doing things the right way.”

Helpful Report

Posted 1 month ago

DoorDash is rated 1.3 based on 24,677 reviews