DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,380 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rolando delivering me order from Wendy's 4 blocks away, but delivered it to wrong address. I received the picture which for sure was not my house. Called Rolando who didn't speak English. Called 3x (360-544-9181) and 2x (201-462-3963), texted 251-292-1515 = all somehow affiliated with this delivery. Tried to do the 1-5 stars survey but it didn't work. Walked around my neighborhood and found the house with entrance that matched the picture and got my order (obviously cold by then) with no name or address on receipt, so the people didn't know who it belonged to. ZERO support from Doordash. People, get uber-eats or pick up the food yourself: Doordash is not worth the anguish! What's worse is I tipped this guy very well. Order# 9010023 11/6/25”

Helpful Report

Posted 3 weeks ago

“Can I leave a zero? Tonight was my first time to order personally on door dash. I ordered a Philly cheese steak and sweet potato fries at 5:41 from a restaurant 8/10 of a mile from my house. I received the order at 7:15. I had a 12 year old waiting to eat. Door dashes big concession is $5.00 off my next order. Ah keep the $5 I will NEVER use door dash again.”

Helpful Report

Posted 3 weeks ago

“Hi, the driver didn't read the instructions and I never received the order. He left it in a public lobby. My loft doesn't connect to the lobby, which is why I add delivery instructions and tip well. I can't get there as I broke my leg and have it up. When I called the driver, he yelled at me and said he did follow instructions and lied saying he handed the food to me. Unbelievable!”

Helpful Report

Posted 3 weeks ago

“There is a coupon to enter for my order but there is not place to enter the code. I called customer service and they didn't help, actually said No I can't use the coupon!”

Helpful Report

Posted 3 weeks ago

“Awful service. Customer service explained to me that dashers can refuse your order. If they do so, your order will wait until a an other dasher takes it. During this time, your app might show : « your order is on the way » and that even if no one is working on it. An estimate time of delivery will also show, but you have to figure out somehow that this doesn’t mean it is going to be processed. Delay will increase slowly until you give up, and refund of your order will take 5 to 7 business days to come back in your pocket.”

Helpful Report

Posted 3 weeks ago

“driver blocked me in today and then gave me the finger when i asked them to move. I literally didn't order food. I'm so sick of these entitled drivers who think the universe centers around them. some of us have jobs to go to, instead of being unemployed losers”

Helpful Report

Posted 3 weeks ago

“They cannot deliver to the correct address. This is already the second time this happens.”

Helpful Report

Posted 3 weeks ago

“I just deleted my DoorDash account because there was no avenue to file a complaint. If someone was able to get reimbursed for crappy service, I applaud you. My only recourse was to stop using DoorDash.”

Helpful Report

Posted 3 weeks ago

“I put it in order at a liquor store on November 3 for $12.39. I saw that I was charged again on November 4. I called and they said I did get an order but on the app and I put in my orders and it doesn’t show an order for November 4 so it wasn’t me and they refused to let me take a screenshot of my app showing there was no orders placed on the fourth she wouldn’t let me do that. I am disgusted. I will never use them again. I canceled my account. They’re horrible. She told me she couldn’t refund me cause she had that I had an order I said well I don’t show it on my orders in the app and she says well you’ll have to dispute it with your bank so now I canceled the app which I should’ve taken a screenshot of my orders However, i’d like to know who’s license they had because they always have to check your license so I like to know who’s license they had for yesterday and on top of everything else. They said it was at 9:30 delivery or 930 order I don’t know, but it wasn’t me and they have they had no intentions of helping me. That’s not how you run a business. And they’re overpriced. I paid $30 one time for a wrap because I broke my ankle so I couldn’t get out of the house. DoorDash makes me sick.”

Helpful Report

Posted 3 weeks ago

“Terrible service. Never received my order”

Helpful Report

Posted 3 weeks ago

“Very expensive door dash customer service very rude door dashers are rude and hang up and argue with you. Now mind you, I have met some very good Dashers and some very sincere people. but the ones that are not good are hurting the people that are sincere and trying to do good. I have had such horrible experiences lately that I will not do DoorDash anymore instead, I will be doing grub hub”

Helpful Report

Posted 3 weeks ago

“Ordered a meatloaf meal through Doordash from Crackerbarrel, paid an upcharge for a loaded baked potato, order delivered without the baked potato. Customer Service is completely ineffective in dealing with this issue, 4 items ordered, but since the potato was part of the meatloaf meal it was not listed when I tried to notify Doordash. There is nowhere on their site to simply email customer service without going through their ineffective "menu" of complaints.”

Helpful Report

Posted 3 weeks ago

“If you dont want to pay 10 a month for dash pass you can't order from places like arbys or long john silvers and many more its a rip off.”

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Posted 3 weeks ago

“DoorDash is the worst company, they don’t care about there drivers even with the best reviews a drivers license able to drive and ready to work they still suspend your acc 100% would not recommend.”

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Posted 3 weeks ago

“No good company I heard lots stories about this company they abuse drivres one lady told me they gave her an order 25 kilometers for 6$ and it's normal”

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Posted 3 weeks ago

“Use Uber instead! Doordash delivered a broken product to me. Took 5 hours calling them to reach a live person. They would refund me.”

Helpful Report

Posted 4 weeks ago

“DoorDash sucks today was supposed to be national sandwich day I've always loved jersey mikes and I was super excited seeing they have free delivery I put in my order through my app and waited over an hour and saw that DoorDash was dropping off my order they ended up cancelling my order on me and stealing my sandwich I called the store off and they told me the doordasher already took the sandwhich before canceling my order im extremely upset I had to leave work and pick up another sandwich and also contact door dash which took up so much time and they didn’t do much I had to leave work that's the whole reason I wanted my food delivered so it was a major inconvenience when I went in the store looked short staffed and the staff said I may or may not be issued a refund when it wasn't even my fault so I'm feeling really upset over this experience this whole experience was a nightmare even having to reach out to not only door dash but jersey mikes corporate and the store manager which is unacceptable because I got scammed very unfortunate”

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Posted 4 weeks ago

“Door dash driver took at picture of my address which was the right address and then proceeded to take the actual order and leave it in front of the main office at night!! I’m really confused why the order itself was not left at my door!! I have so many questions at the level of ignorance this took to do something so stupid!!”

Helpful Report

Posted 4 weeks ago

“Didn’t deliver to proper address. Didn’t read delivery instructions. Called retailer to confirm but delivery driver still got it wrong. Tip should NOT be asked for if delivery driver cannot deliver to proper address or read instructive”

Helpful Report

Posted 4 weeks ago

“I ordered a meal from a very local restaurant. I clicked on deliver by DoorDash. It said zero delivery fee before I ordered. I couldn’t recap my order and I paid for it and there was a delivery charge and the service fee. I was in touch with DoorDash twice, and they said because I did it through their restaurant, even though it was delivered by DoorDash. They can’t do anything to reverse the delivery fee. Nowhere did it say I was ordering from the restaurant, I had clicked on deliver by DoorDash! If I knew there was going to be a delivery and service fee, I would’ve driven the seven minutes to the restaurant myself!!! Their customer service is horrible! I will never use them again.”

Helpful Report

Posted 4 weeks ago

DoorDash is rated 1.3 based on 24,380 reviews