DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,754 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

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“My daughter was overcharged and wouldn't refund overcharged $52. Canceling my account”

Helpful Report

Posted 1 month ago

“We've had incorrect delivery issues and failure to refund, even after submitting a photo per their request.”

Helpful Report

Posted 1 month ago

“Ordered at 7:15. Multiple delays, and a change of drivers. They kept updating my delivery time until 9:15. At that point, the order was canceled because the store closed. WTF?”

Helpful Report

Posted 1 month ago

“Door dash is terrible it’s expensive and to top it off they steal your food I will never be ordering from door dash ever again. Those people who steal orders should be punished in some way.”

Helpful Report

Posted 1 month ago

“I waited an 1 hour for food to be delivered to me from someone on a “bike”. By the way I also order a Blizzard and it’s being delivered on a “bike”. The food was never delivered. I call and they told me that they can either refund me which we all know takes 7-14 days to receive or re delivery at zero cost, original delivery fee was $.49. I told them thats not acceptable and I want both, why would I have to be out of money and food for their poor service. Not only that, the delivery person account needs to be blocked. The rep told me that a Supervisor will contact me in a couple hours! So I waited an hour for the food, did not get the food, and now have to wait a couple hours for a resolution.”

Helpful Report

Posted 1 month ago

“Worst ever customer service. There's never manager around and if they say they forwarding issue they don't never have i gotten call back.”

Helpful Report

Posted 1 month ago

“Very poor customer service…Was an excellent customer but officially deleted my account today….Several issues over the past months with 2 hour wait for food, wrong items, and spoiled food in grocery delivery only to be told that I was not eligible for refund…. Prices have increased but quality of food, reasonable delivery times and their customer service and policies have gotten real bad…..”

Helpful Report

Posted 1 month ago

“I have spent an hour and a half trying to get a simple issue of a missing item resolved. However, DoorDash's only resolution is to refund me The exact cost of the missing item then charge me a delivery fee and the DoorDash fee plus tip in order to receive my item. And when I contact support, they exit out of the chat before providing any resolution. I have never dealt with more terrible customer service Than this company.”

Helpful Report

Posted 1 month ago

“My son ordered $38 worth of food using doordash and his boneless wings were not fully cooked also he had 3 different types of wings they didn't separate them in a box separate they put them in the same box with a sheet of paper in between them doordash only wanted to give $13 refund I told them I wasn't accepting that.”

Helpful Report

Posted 1 month ago

“I order my groceries on a weekly basis via Door Dash. My last order arrived with all refrigerated dairy and meat products warm to the touch. I have a temperature gun so I took photos of the recorded temps of all food in question and sent them to Door Dash. They only issued a refund for half of the spoiled food. I escalated the issue and was told there was nothing they could do. For a professional food handling service this is unacceptable. Not only was I ripped off for a good portion of my grocery budget my family could have gotten horrible sick. I cancelled my Dash Pass immediately. Convienince is not worth a trip to the ER.”

Helpful Report

Posted 1 month ago

“Worst customer experience, put in address information on their app, ordered my food added a tip for driver. their app sent driver to wrong location, contacted driver regarding the issue even went out of my way to share my location with driver, driver decided to drop my order at a random location and refused to help, contacted door dash they decided upon themselves to say that they reviewed the claim no reimbursement will be issued or compensation great job Door dash what great customer service”

Helpful Report

Posted 1 month ago

“If I could give your driver(Varun) a "zero ", I would. Your driver ACCEPTED my admittedly large Walmart order this morning, THEN refused to carry the order from our parking lot to the front door. Please note we have a ramp, so there were no stairs involved. Help me understand WHY you would take a large order...you KNEW what you were expected to deliver to my front door. He called me and advised that we would have to carry it it in ourselves. When I pushed back, he rudely said that he was going to return the order to the store. Walmart, you are to be blamed for this because in an effort to save money, you have partnered with a company that doesn't care about your customers.”

Helpful Report

Posted 1 month ago

“Some Dasher are good. Doing GLP1 routine, I don't get hungry. But when I do, 30 minutes before severe bs drop. So I dash. But I have had several orders stolen. Complain, only parts are recomphensated, so I'm embezzled from. Call takers in India don't care.”

Helpful Report

Posted 1 month ago

“They charge customers $5.99 delivery fee and gives the driver $2 and they make commissions on stores of 15-30% every offer. They send offers to shop 57 items at a store and drive it 21 miles and only want to pay me $8 and hurt my acceptance % on declines and when we do that they take away our platinum. If a store is out of a product or no longer carries the product, they lower the doordash driver % for items found. I got a contract violation of a block of cheese with mold on it and the date was good and the cheese wrapped where i can't see it. and only can get a computer for support.”

Helpful Report

Posted 1 month ago

“This company is awful. I had issues 2 nights in row with orders. Their online chat representatives lie about issuing credits. Then they refuse just refund my money and the credits. Really bad customer service.”

Helpful Report

Posted 1 month ago

“We have had so many issues with DoorDash recently, but this week was the worst. Our food arrived in a busted up broken bag that was partially wet. The food looked like it had been dropped out of the bag. One of the sandwiches fell out, was thrown back in the package. Everything was wet. We couldn't eat anything when I tried to get a re-order DoorDash refused to re-order it. Our total cost was $51. They gave us an eight dollar credit we had no dinner spent $50 and an eight dollar credit was all they could do. We are no longer using DoorDash.”

Helpful Report

Posted 1 month ago

“We have always had good food and service in this restaurant. The atmosphere is great. Quick service and the margaritas are fantastic. On the other hand the DoorDash people they used last Saturday 6/11/26 apordelivered our food. Fajitas for 4 due to the fact we had company and were too busy to get it ourselves. $104 dollars worth. I met the driver at the gate and he got out of his car and dropped it. We were able to save the rice and beans but the meat which is the main part of the fajitas for 4 was in the gravel. The driver said not my problem. Then the driver tried to leave without picking any of the trash up. This review is about DoorDash. We called several times since then and they said they would refund us but never have. Be Leary of which company you use to deliver your food. I understand that the restaurant did their job preparing it but the DoorDash people are responsible for safe and accurate delivery.”

Helpful Report

Posted 1 month ago

“Every time I order from specific places I only receive about 1/2 of my food. When I call up door dashers and complain about it they request a redeliver, a door dasher will go to the establishment contact me letting me know their still working on the order and less than 5 minutes later the door dasher will call me to let me know a different door dasher took my order and I never receive the order. Upon calling and making another complaint about the door dashers stealing food and requesting to speak to a supervisor the person hangs up on me. Then I call back and am told that I’ll receive less than hat I paid for the meal back in door dashers credits. Suddenly I have door dash supervisors calling me every which way and offering me anything they can to keep my business.”

Helpful Report

Posted 1 month ago

“Ordered now 4 times from door dash and received 2 orders ok but two time food never showed up. If you don’t follow up you get no refund, and I ordered from outback and door dash picked up and never delivered food but since I didn’t order through their app I don’t get a refund unless outback wants to give me one. Door dash sucks!!”

Helpful Report

Posted 1 month ago

“Had the most insane experience today with a Starbucks delivery where the dasher was all but kicking in my door. I have instructions to not even knock because I’m in meetings. I reached out to DoorDash to remedy. This was such an insane experience and I’ve paid for dashpass since 2023. They declined to refund the order. So I requested to cancel my service with them. The woman who was “assisting” me gaslit and said I’m not even a dashpass member. I looked on my app and I confirmed I was and said I would just cancel it on my side if she wasn’t going to help. She magically saw the dashpass on my account and offered to cancel. I said no. She clearly had no interest in helping anyway. Do yourself a favor. There are so many other food delivery apps. Choose one that prioritizes your safety and cares about your experience.”

Helpful Report

Posted 1 month ago

DoorDash is rated 1.3 based on 24,754 reviews