DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 22,095 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 22,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 10th September 2024

Michael Phelps

DoorDash 1 star review on 6th September 2024

Rod Mc

K. Brown

DoorDash 1 star review on 3rd September 2024

John Doe

DoorDash 1 star review on 2nd September 2024

Charles Altman

2045

Anonymous

Anonymous // 01/01/2019

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“Door dash a rip off. They allow their dasher to scam u on deliveries with no consequences. Ordered a $26 pizza that never got delivered and contact door dash immediately about and they tell me it's nothing they can do because it's say it's been delivered on their end. No investigation or nothing. Just fuk the customer. Will never use them again. Delete your door dash and join Uber eat or something. Door dash a complete scam and very unprofessional, people out here spending their last and getting scammed by you guys.”

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Posted 1 week ago

“they stole my money and food”

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Posted 1 week ago

“I've used door dash for a very long time and have mostly been satisfied with their service. I tip over 20% to the drivers but today, after putting in an order and paying $20.72, tip included, I never received my food. When I chatted with a CSR for door dash, she said she was only able to offer $5.18 in credits for future use, and said that neither she, a supervisor nor a manager could refund the $20.72. Refusing to refund a customer's money is TOTALLY UNACCEPTABLE!!! I would have been happy if they had offered to refund $13.72, which is what the food cost and let the driver keep the $7 tip. Why would I want to pay for something I didn't receive. I'm very disappointed with this kind of service and will not be using door dash again! They just lost a loyal customer; but I guess it doesn't matter to them since they have so many customers, they can afford to lose 1 or 2.”

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Posted 1 week ago

“no customer service/unprofessional - deleted account.”

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Posted 1 week ago

“Waited for one hour delivery. Had to contact them and they had no drivers!! Went and picked up delivery! Why say you can deliver when you can’t!!!”

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Posted 1 week ago

“Had a bad experience with a Dasher. Ordered a meal from McDonald's. Instructed Dasher to ring doorbell and leave food with staff, ( text message to Dasher instructions ). Dasher didn't answer text. Left food in a chair at the front door. Terrible communication”

Helpful Report

Posted 1 week ago

“HELP!!!!!! I have been calling every week and sometimes twice a week since Aug 6. A dasher grabbed my order from Little Ceasers and delivered to the wrong address. I still have not received my refund but I'm sure everyone else has been paid....”

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Posted 1 week ago

“I had an ordered delivered by door dash today and this is not the first time its happened. The doordash person ate my food and. He ate some of my rotisserie chicken and stole a half bag of my potatoes and ate all my lunch meat. Then he left what was left all over my patio in the hot sun. Giant eagle is investigating and we are going to make sure this doordash person is fired and never does this to anyone else. I use to order from subway but the doordash drivers kept eating my sub and other people's orders and we had to pay again to get our food. These drivers are greedy evil people who prey on other people. I'm a disabled senior that depends on deliveries to survive and these creeps are making it more stressful. Let them buy their own dam food. Jerks.”

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Posted 1 week ago

“I worked for them and my phone went out. So I used my wife's phone # to keep dashing. We'll years later thay just up and deactivated my dasher account. Said that was a contract violation. Would not work it out with my honest self!!!! Was a mistake only. I did almost 5000 delivery's for them. This company is DISHONEST!!!!! Would not do bissness with them.”

Helpful Report

Posted 1 week ago

“They need to speak better English on the customer service side. And when your order is cancelled the refund your money that day instead of 5 to 7 business day's. Plus when a door dasher drops of a fast food order the sticker is always open on the bag not very good service. I have seen better days.”

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Posted 1 week ago

“Por q Doordash no deja cancelar Doorpass y aparte cuando llamas a cancelas dicen q un superior debe de ver si te autorizan la cancelación de tu cuenta dentro de 24 horas”

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Posted 1 week ago

“For about the last dozen times, they haven’t had a driver available morning noon or night that time did not matter. Customer service is of no help and it certainly isn’t saving me time. It is unbelievable how much money I spend with DoorDash and they can’t even deliver an order.”

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Posted 1 week ago

“My driver dropped off the wrong order and when I called him he pretended to not speak English! Double check your orders. I'm done with Doordash. I always get the wrong order or my food is cold.”

Helpful Report

Posted 2 weeks ago

“I have finally just deleted this app, their service is so crappy and orders are frequently either delayed or missing and incorrect. DoorDash does nothing to help the customer incorrect these inaccuracies. They will not provide a refund, there is no customer service to help and they just blame the drivers or the restaurant. There are so many hidden fees that I typically find a $20 order cost 30 or $I have finally just deleted this app, their service is so crappy and orders are frequently either delayed or missing and incorrect. DoorDash does nothing to help the customer incorrect these inaccuracies. They will not provide a refund, there is no customer service to help and they just blame the drivers or the restaurant. There are so many hidden fees that I typically find a $20 order cost 30 or sometimes , even $35 after their fees are added”

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Posted 2 weeks ago

“The pic should say it all. 4 hours logged on 3 deliveries & not even $20 dollars Very disappointing this is exactly why I would do Uber eats more.”

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Posted 2 weeks ago

“Bad communication”

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Posted 2 weeks ago

“Horrible delivery people. They will hire anyone with no accountability!”

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Posted 2 weeks ago

“Ordered $60 worth of food that was never received. No photo or notification on where my order was dropped off. Reached out to customer service for a resolution and was just told that no refund would be received or a replacement meal. There are plenty of other apps no days that are more reliable.”

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Posted 2 weeks ago

“Never, never, not ever, will I pay for a DoorDash delivery. I was missing my drink, the picture the driver left actually proved my drink missing, and DoorDash will not refund my $2.99 Five Guys puts their drinks in a 2nd bag. I saw no 2nd bag in their picture.”

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Posted 2 weeks ago

“Delivered to wrong address 4 houses down from me and package was stolen, I won’t be using same day delivery service again”

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Posted 2 weeks ago

DoorDash is rated 1.3 based on 22,095 reviews