DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,434 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 14th January 2026

2313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order was wrong. they advertised buy one get one thru their site for the grocery store that I ordered.....I got none of the buy one get one and was charged for both and got stuff I didn't order and stuff that I ordered I didn't get. and they want to give me just credit for one item......then charge me another 7 to get it to me....for their mistake.....NOOOOOOO thank you.......you suck.”

Helpful Report

Posted 1 month ago

“I am experience a fraudulent experience with DoorDash. They had a major data leak and it seems now that random people are assigning my name and phone number to their orders. I am getting doordash calls from people in other provinces, over 500km away asking me what I should do with their orders or what my buzzcode is. I even get app links from doordash.com (verified through certificates) showing me the progress of orders I never made, usually followed by a call from some irate driver wondering what my buzzcode is or where I am located. Ive been calling into doordash fraud support and they keep losing my tickets, saying it has nothing to do with them or asking me to contact the vendor - but they wont tell me who the vendor is unless i can skim it from the order# and info on their website after they send me deliver notices. Whenever I contact the vendor, they tell me they never input my name or number. A different name or phone number was registered for the order...so somehow doordash is assigning my name and phone number to orders with other customers info somehow (!?). They keep telling me its a vendor issue, but its been two vendors now that have both told me they never put my information in - the order was under a different customers name. I dont even have an account with doordash! Im just trying to get them to stop harassing me!”

Helpful Report

Posted 1 month ago

“Hi, Included with my order (on November 13, 2025 - super time) was "order 1 regular poutine and get one free, order 1 falafel and get one free". So, I addition to 1 Royal Kabab Plate and 1 mixed Shawarma plate, I order the poutine and the falafel. I didn't get the free one of each. Neither Doordash or Jesrulem Shawarma gave me a solution, after I called them. Each one, Doordash and Jesrulem Shawarma, were blaming each other and telling me to call the other. I, the customer, didn't get what I ordered, and because of the calling back and forth to Doordash and Jesrulem Shawarma, I ended up eating my food cold. I am very disappointed with the customer service provided by both, Doordash and Jesrulem Shawarma, for not being able to resolve the issue and comply with the offer and get me my free poutine and falafel order. To fix this really bad impression and experience, the least the Doordash and Jesrulem Shawarma could do, it's to provide me with the same exact order, with my additional free poutine and falafel, so I can eat it warm with my partner this time, as it's meant to be.”

Helpful Report

Posted 1 month ago

“I never received my order. I sent this and many other texts and calls and emails to DoorDash and the restaurant: —Greetings again, You sent this after the driver said that he handed me the order: "Your Dasher, Abhishek, has confirmed that the order was handed to you. Please reach out to Abhishek at +1717_______ if you haven't received it." He lied. I did not receive my order, he left it in a public lobby as you can see in the image Abhishek sent me below. I had explicit, easy to follow instructions in my order and sent to his phone and your number on how to get to my door, which is on Princeton Avenue. I'm out $59.40 and I gave him a $10.00 tip, hoping that he would follow the delivery instructions. DoorDash is fraught with problems, people are talking about how often their orders go missing, arrive cold or sampled. I don't know how else to let you know about this incident. I've emailed, texted and called the restaurant, Mill Valley Kitchen. At the very least, revise Abhishek's tip to zero—$10.00 was way too much for Abhishek doing nothing.”

DoorDash 1 star review on 22nd November 2025

Helpful Report

Posted 1 month ago

“Ultimamente no contestan el telefono y han puesto nuevas reglas para no reembolsar los reclamos”

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Posted 1 month ago

“Don't waste your time and money on door dash .they are just accepting your order bt don't have driver for delivery.”

Helpful Report

Posted 1 month ago

““I usually like to take care of things myself, but I hit a point where I really needed some expert help. That’s when a friend told me about xwaxt.com, and honestly, reaching out to them was one of the best choices I’ve made. From the very beginning, their team was responsive, understanding, and truly dedicated to finding the right solution. They made everything so much easier and handled the situation with great care and professionalism. I’m genuinely thankful for their support and the excellent results they delivered.”

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Posted 1 month ago

“Awful! First order misdelivered with a photo of some other place (not the delivery address) and when I reported it DoorDash had the nerve to deny a refund or credit. Customer service is terrible. Avoid like the plague!”

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Posted 1 month ago

“All work was carried out with great care.”

Helpful Report

Posted 1 month ago

“All work was carried out with great care.”

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Posted 1 month ago

“The absolute worst customer service. The customer reps absolutely DO NOT care about customers. They don’t value customer services nor do they understand without customers they wouldn’t have a business. I moved on to another delivery service. I will not recommend this company to anyone”

Helpful Report

Posted 1 month ago

“They denied to give me a credit or refund when a dasher on a motorcycle delivered our cold pizza that was not properly sealed or in a bad to protect it from the cold 40 degree weather. I was a faith customer every day just about I was always placing orders because I work from home and have a family. I was spending $200 plus on orders. When they denied me twice for my order and no reason and when I called they told me that they don’t have to refund or credit anything no matter the amount. Very unprofessional and careless. I even recorded the rude customer service just in case I plan on taking it further. It’s the principle of it. Deleted my account. Will only order and pick my own food up from now on. Things happen for a reason and I hope all the customers they have wronged will come back on them and they get no business and hope vendors and restaurants stop doing business with them. Never again, you got one time with me!”

Helpful Report

Posted 1 month ago

“They canceled my order because they said they couldn’t find a dasher. BS!!! I left a $35 tip! My staff got no lunch today. I ordered this morning for 1:10-1:30 for 7 people. Cancelled my membership!”

Helpful Report

Posted 1 month ago

“Had to cancel a order yesterday due to a death in my family and I was not refunded any money or compensation it was over a 80 dollars told me in other words we can’t help you my whole family will never order anything again because of poor customer service I guess they needed the money that bad”

Helpful Report

Posted 1 month ago

“If I could leave a 0 I would. Food never was delivered. Driver claims to have delivered it but never did. Called him and he couldn't understand what I was saying. Hung up. I'm never using DD ever again. Still haven't gotten my refund either.”

Helpful Report

Posted 1 month ago

“OMG these people truly suck! The drivers suck, the managers suck, and the CEO royally sucks! Great idea, unfortunately much of the workers in that industry don't have the integrity to make it succeed. It's either gonna crash or get bought out before it does.”

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Posted 1 month ago

“THE CUSTOMER SERVICE IS HORRIFIC AND SO IS THE REFLECTION OF LEADERSHIP MEANING THE SUPERVISORS THAT'S WHY THE REPS ARE SO RUDE AND HATEFUL REAL UNPROFESSIONAL RAN OPERATION IF I WAS THE CEO TONY I WOULD BE ASHAMED AND EMBARRASSED TRULY!I SENT THE CEO AN EMAIL THIS EVENING SO WE WILL SEE IF HE EVEN RESPONDS OR HAS SOMEONE RESPOND BACK TO ME TOMORROW MORNING! THEY'RE NOT EVEN WORTHY OF 1 STAR NO THEY LAUGH WHEN YOU TELL THEM YOU'RE GOING TO FILE A COMPLAINT TO THE CEO MAYBE THEY LAUGH CAUSE THEY KNOW TONY WON'T CARE EITHER,WHICH MAKES THE JOKE ON ME NO WONDER THEY LAUGH WHEN YOU SAY ANYTHING!”

Helpful Report

Posted 1 month ago

“Bad customer support do not use”

Helpful Report

Posted 2 months ago

“Tried DoorDash. Started ok until they got my $96.00 for the annual dash pass. Then the restaurant food began delivered over an hour after ordering—arrived iced cold time after time. Shopping from food stores scheduled for certain time frames—always check out of food stores scheduled 2 hours prior to delivery—they drive around with your entire food order in the trunk and your food arrives warm, and salad sweating. They purchase the wrong product and you are charged much more money for it. We used the DashPass for less than 2 months-cancelled out account and they stole the other 10 months-refusing to refund the overpayments for services never rendered. BYW-nice to hear they recently lost a huge lawsuit for $18 million dollars! Read the reviews before using DoorDash or purchasing the dashpass—they are absolutely true. Complaints to the BBB do nothing-DoorDash does not respond-showing how very little they care about the consumer.”

Helpful Report

Posted 2 months ago

“Not a fan of the missing food process. All they could offer was a refund till I asked for a supervisor. Felt like the blame got put on the driver even though he wasn’t the one that packed it. Don’t think I’m ordering through DoorDash again.”

Helpful Report

Posted 2 months ago

DoorDash is rated 1.3 based on 24,434 reviews