DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,677 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 15th July 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I have bad experience with DoorDash .they love to charge you but if you cancel they stay with your money $ 21.90 they own me is not fare that they take your money like that”

Helpful Report

Posted 2 months ago

“I'm getting tired ofplacing an order then door dash keep just pushing the time then saying the order was on time. I placed a double dash order at 630 and the food didn't get here til 830. So it said there waiting to be picked up for an hour and a half and the the other half didn't show up til 930. When I messaged them they basically said it was on time so no refund or anything. Obviously our food was cold. Rediculous.”

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Posted 2 months ago

“2 good friends gave me a DoorDash gift card. Never used them, but heck, I'll give it a try. Downloaded the app and added the gift card. I ordered pizza from the app. I called the pizza place to make sure I ordered correctly and I did. An hour had passed and no pizza. Then I called the pizza place back to see if DoorDash picked up my order. No, DoorDash had canceled my order. Why would DoorDash cancel my order?”

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Posted 2 months ago

“Every order I’ve received has been fresh, CUSTOMER SERVICE (8O5)-41O 5OO3 CUSTOMER SERVICE (8O5)-41O 5OO3 hot, and exactly as requested. I can tell the restaurants and drivers work together to maintain high standards. It’s rare to find a delivery service that consistently delivers on quality like this one.”

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Posted 2 months ago

“Drove around with my food after just under 2 hours then canceled the order after saying the food was “no good to deliver” and got absolutely no refund from it. Ridiculous cause they damn well knew what to do since I had no record of the order to even report it afterwards.”

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Posted 2 months ago

“The driver was late and went to the wrong place to drop off my food. My food was cold and old. Door dash only offered me 6.00 out of 26.00”

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Posted 2 months ago

“As a paying customer. Working your hard earn money only to have a company like DoorDash refusing to refund for there incompetence. I ordered Popeyes for dinner after a long day of work only to have DoorDash show up and deliver Pizza Hut to my door!!! I called the dasher and he said that he mixed up the order, and the other customer are calling him to find out what happened and he flat out refused to let the company he’s working with knows that is made a mistake and how can they resolve it. Not only did he not do so he flat out said he has another pick up to do and he’s not going to do anything. He told us to figure it out. I called customer service and they said there’s nothing wrong and there is nothing they can do. How is this fair??? I’ll be submitting a complaint with the BBB.”

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Posted 2 months ago

“Don't use door dash!!!!! If they screw up they won't fix the problem, and they won't refund what they screwed up on. Then they blame you for reporting the issue, and nothing gets fixed and everything is way over priced...”

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Posted 2 months ago

“First time ever getting door dash and the driver Deniko kept my $5 drink. I called Bob Evans they said they made it and handed them my whole order. I'm never doing this again and will never recommend it I'm disgusted.”

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Posted 2 months ago

“Missing items and was not compensated! This will be a class action lawsuit in the near future, I am sure of this. Donna the representative and Andre the supervisor was not helpful. If I can give zero stars I would.”

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Posted 2 months ago

“DOORDASH is always getting my orders wrong and refuses to compensate me. This has to be the fourth time in less than 3 weeks that they have messed up on my orders with no compensation. It is truly unfair for those of us who are disabled and can’t physically make it to the stores so they rely on apps like DoorDash. They are supposed to make your life better but they just make mine worse.”

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Posted 2 months ago

“I was relieved and grateful to receive my full refund without unnecessary delays. Ich war erleichtert und dankbar, meine vollständige Rückerstattung ohne unnötige Verzögerungen erhalten zu haben.”

DoorDash 1 star review on 22nd April 2026

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Posted 2 months ago

“The customer service is the worst on earth. The service cannot be much worse. They are not helpful and really do not know very much about their products. I am still trying to decide if anything doordash does anything good??”

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Posted 2 months ago

“They’re not just talented in their field but also truly dependable.””

DoorDash 5 star review on 20th April 2026

Helpful Report

Posted 2 months ago

“Very disappointed with DoorDash with my delivery service for a BJ’s order. I received a noticed the my order was being delivered. Then within several minutes I received a cancellation of my order. I immediately call BJ’s and was told that the order was canceled because the DoorDash delivery person’s car wasn’t large enough for my order. It was 3 cases of water, some paper plates, aluminum trays. (It all would have fit in my car). So I had to stop what I was doing and rush over to BJ’s to get my items. When I asked the BJ’s customer service rep to remove the delivery charge, he told me I had to take that up with DoorDash. I don’t even know how DoorDash got into this. Apparently, when you request delivery BJs hands it off to them. I am equally disappointed with the employee at BJ’s for his lack of customer with the inconvenience that this caused.”

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Posted 3 months ago

“Ordered 80 dollars worth of food ....came at wrong time ...never left any food ...refuse to reorder my food won't give me my money back for a min of five business days”

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Posted 3 months ago

“I give up... orders typically don't show at all or are missing items if it does arrive. I dont know how they stay in business bc it certainly cant be from repeat business.. its too frustrating to keep trying. They'll even contact to say they're on the way, send a picture of the food and never show up.”

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Posted 3 months ago

“I would not even rate this experience one star. I had always considered DoorDash to be a reputable company that values its customers, but my recent experience proved otherwise. My order was delivered to the wrong address, which is clearly evident from the photo uploaded by the Dasher. The house number in the image does not match my address, and the difference is obvious even without a detailed investigation. What’s more disappointing is that the Dasher did not attempt to verify the correct address, and the support team denied my request after their so-called “investigation,” claiming the delivery was correct. This could have been easily resolved by simply verifying the location on Google, as the delivered house and my actual house are visibly different. Overall, this experience reflects a lack of accountability and poor customer service. Very disappointing.”

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Posted 3 months ago

“I will no longer order they door dash they have you pay your hard-earned cash for something that you did not receive and it's has happen multiple times they do not reimburse you give you credit or refund your money and I feel like it is not fair”

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Posted 3 months ago

“They didn't say they weren't getting my haircolor from Sally's beauty they delivered the wrong one from.there warehouse promised a full refund the same day never did and after 10 attempts and escalated they still refuse”

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Posted 3 months ago

DoorDash is rated 1.3 based on 24,677 reviews