DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 4 star review on 16th October 2026

2317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good but mixed up my food”

Helpful Report

Posted 2 months ago

“Door dash robbed me of $189.22 I placed a pick up order on 7/19 through Al Pan Pan through DoorDash which confirmed and accepted my order and even told me it was ready but when I got to the restaurant there was a sign on the door saying they were closed for the day because of the World Cup final. Al pan pan said I had to make a claim through DoorDash. DoorDash denied e claim even though they confirmed that the restaurant was closed on 7/19. They refused to give me a refund.”

Helpful Report

Posted 2 months ago

“If I could I'd leave 0 stars. Tried to create an account but bc someone created an account using my information years ago I can't doordash bc idk the information n support won't fix it. Waste of time n a very worthless company.”

Helpful Report

Posted 2 months ago

“Don't receive orders and they don't refund..thieves”

Helpful Report

Posted 2 months ago

“DoorDash has always been hit or miss but now they’ve updated their service fees for smaller orders or longer distances and the money goes to them?? so now I have to pay five dollars extra per order for what?? Look for my food and the time in the help menu just keeps getting later and later all while saying “15 minutes””

Helpful Report

Posted 2 months ago

“Hello, This is a terrible company, I had a package that I never received. Shame on you, Door dash!”

Helpful Report

Posted 2 months ago

“My daughter was overcharged and wouldn't refund overcharged $52. Canceling my account”

Helpful Report

Posted 2 months ago

“We've had incorrect delivery issues and failure to refund, even after submitting a photo per their request.”

Helpful Report

Posted 2 months ago

“Ordered at 7:15. Multiple delays, and a change of drivers. They kept updating my delivery time until 9:15. At that point, the order was canceled because the store closed. WTF?”

Helpful Report

Posted 2 months ago

“Door dash is terrible it’s expensive and to top it off they steal your food I will never be ordering from door dash ever again. Those people who steal orders should be punished in some way.”

Helpful Report

Posted 2 months ago

“I waited an 1 hour for food to be delivered to me from someone on a “bike”. By the way I also order a Blizzard and it’s being delivered on a “bike”. The food was never delivered. I call and they told me that they can either refund me which we all know takes 7-14 days to receive or re delivery at zero cost, original delivery fee was $.49. I told them thats not acceptable and I want both, why would I have to be out of money and food for their poor service. Not only that, the delivery person account needs to be blocked. The rep told me that a Supervisor will contact me in a couple hours! So I waited an hour for the food, did not get the food, and now have to wait a couple hours for a resolution.”

Helpful Report

Posted 2 months ago

“Worst ever customer service. There's never manager around and if they say they forwarding issue they don't never have i gotten call back.”

Helpful Report

Posted 2 months ago

“Very poor customer service…Was an excellent customer but officially deleted my account today….Several issues over the past months with 2 hour wait for food, wrong items, and spoiled food in grocery delivery only to be told that I was not eligible for refund…. Prices have increased but quality of food, reasonable delivery times and their customer service and policies have gotten real bad…..”

Helpful Report

Posted 2 months ago

“I have spent an hour and a half trying to get a simple issue of a missing item resolved. However, DoorDash's only resolution is to refund me The exact cost of the missing item then charge me a delivery fee and the DoorDash fee plus tip in order to receive my item. And when I contact support, they exit out of the chat before providing any resolution. I have never dealt with more terrible customer service Than this company.”

Helpful Report

Posted 2 months ago

“My son ordered $38 worth of food using doordash and his boneless wings were not fully cooked also he had 3 different types of wings they didn't separate them in a box separate they put them in the same box with a sheet of paper in between them doordash only wanted to give $13 refund I told them I wasn't accepting that.”

Helpful Report

Posted 2 months ago

“I order my groceries on a weekly basis via Door Dash. My last order arrived with all refrigerated dairy and meat products warm to the touch. I have a temperature gun so I took photos of the recorded temps of all food in question and sent them to Door Dash. They only issued a refund for half of the spoiled food. I escalated the issue and was told there was nothing they could do. For a professional food handling service this is unacceptable. Not only was I ripped off for a good portion of my grocery budget my family could have gotten horrible sick. I cancelled my Dash Pass immediately. Convienince is not worth a trip to the ER.”

Helpful Report

Posted 2 months ago

“Worst customer experience, put in address information on their app, ordered my food added a tip for driver. their app sent driver to wrong location, contacted driver regarding the issue even went out of my way to share my location with driver, driver decided to drop my order at a random location and refused to help, contacted door dash they decided upon themselves to say that they reviewed the claim no reimbursement will be issued or compensation great job Door dash what great customer service”

Helpful Report

Posted 2 months ago

“If I could give your driver(Varun) a "zero ", I would. Your driver ACCEPTED my admittedly large Walmart order this morning, THEN refused to carry the order from our parking lot to the front door. Please note we have a ramp, so there were no stairs involved. Help me understand WHY you would take a large order...you KNEW what you were expected to deliver to my front door. He called me and advised that we would have to carry it it in ourselves. When I pushed back, he rudely said that he was going to return the order to the store. Walmart, you are to be blamed for this because in an effort to save money, you have partnered with a company that doesn't care about your customers.”

Helpful Report

Posted 2 months ago

“Some Dasher are good. Doing GLP1 routine, I don't get hungry. But when I do, 30 minutes before severe bs drop. So I dash. But I have had several orders stolen. Complain, only parts are recomphensated, so I'm embezzled from. Call takers in India don't care.”

Helpful Report

Posted 2 months ago

“They charge customers $5.99 delivery fee and gives the driver $2 and they make commissions on stores of 15-30% every offer. They send offers to shop 57 items at a store and drive it 21 miles and only want to pay me $8 and hurt my acceptance % on declines and when we do that they take away our platinum. If a store is out of a product or no longer carries the product, they lower the doordash driver % for items found. I got a contract violation of a block of cheese with mold on it and the date was good and the cheese wrapped where i can't see it. and only can get a computer for support.”

Helpful Report

Posted 2 months ago

DoorDash is rated 1.3 based on 24,820 reviews