DoorDash Reviews

"I got a notice my food had been picked up and then it set for 35 minutes as the dasher waited for another order to be ready. My food arrived stone cold, this is the 2nd time in a month this has happened in different provinces, clearly a DoorDash issue. Don\u2019t use them, waste f money!!!!"

"2nd time using DoorDash (I tend to use Uber Eats)\r\n\r\nI haven't eaten all day so very hungry. It said it would be 30-45min to deliver. After waiting for 30min I got a cancellation asking if I want a credit to my card or to Doordash (to order again). No reason why, just cancelled. I will not be using this service again and would recommend Uber Eats as a reliable alternative."

"Save yourself the trouble and don't use Doordash. I ordered $113 worth of food. Driver gave food to the wrong person. Unable to get refund. Contacted them multiple times asking for explanation why. My support chat was ended by them multiple times (every time I asked why I couldn't get a refund). I requested a supervisor multiple time and they refused. Eventually someone told me a supervisor would contact me and you guessed it...received no call. Screenshot saying someone would contact me uploaded. Horrible customer service. Horrible. I will not be using doordash moving forward."

"I have used this app for years. Last night at 7:12pm i placed an order for $16.75 and 1 millisecond after hitting the \"confirm order\" button, the app had NOT even confirmed the order, it was still processing, i immediately hit the cancel button that was available at the bottom. it was still $7.12pm. Cancellation still didn't go through and it showed \"waiting for restaurant to confirm order\". I immediately went to Help and canceled again (clearly they make cancellation very hard) and it was STILL $7:12pm. I got an email instantly confirming it was cancelled which also was timed \"7:12pm\". i had requested refund to cc, not as credit. They did not send email about the amount of refund, then i checked again and saw they kept $10. When i called, i got a rep who said my order was only canceled at 7:39pm when their own email showed it was canceled 7:12pm. She claimed couldn't process any refunds (which they did do in the past), and that some financial team would get back to me and i would get a call from a supervisor. That was yet another way to make you forget about your money. None of the above happened. i had to call yet again. I was told they \"couldn't process additional refund\" without any explanation. I told them they are already in trouble with the authorities because of thousands of reports showing their app automatically charges higher fees if you have an iPhone (google it). Looks like this is not enough for them. i am disputing this with my CC as FRAUD and submitting a formal report to the CA dept of Consumer Affairs and let them handle it. Wouldn't hurt to consult with an attorney either for blatant theft."

"I have used this app for years. Last night at 7:12pm i placed an order for $16.75 and 1 millisecond after hitting the \"confirm order\" button, the app had NOT even confirmed the order, it was still processing, i immediately hit the cancel button that was available at the bottom. it was still $7.12pm. Cancellation still didn't go through and it showed \"waiting for restaurant to confirm order\". I immediately went to Help and canceled again (clearly they make cancellation very hard) and it was STILL $7:12pm. I got an email instantly confirming it was cancelled which also was timed \"7:12pm\". i had requested refund to cc, not as credit. They did not send email about the amount of refund, then i checked again and saw they kept $10. When i called, i got a rep who said my order was only canceled at 7:39pm when their own email showed it was canceled 7:12pm. She claimed couldn't process any refunds (which they did do in the past), and that some financial team would get back to me and i would get a call from a supervisor. That was yet another way to make you forget about your money. None of the above happened. i had to call yet again. I was told they \"couldn't process additional refund\" without any explanation. I told them they are already in trouble with the authorities because of thousands of reports showing their app automatically charges higher fees if you have an iPhone (google it). Looks like this is not enough for them. i am disputing this with my CC as FRAUD and submitting a formal report to the CA dept of Consumer Affairs and let them handle it. Wouldn't hurt to consult with an attorney either for blatant theft."

"I have used this app for years. Last night at 7:12pm i placed an order for $16.75 and 1 millisecond after hitting the \"confirm order\" button, the app had NOT even confirmed the order, it was still processing, i immediately hit the cancel button that was available at the bottom. it was still $7.12pm. Cancellation still didn't go through and it showed \"waiting for restaurant to confirm order\". I immediately went to Help and canceled again (clearly they make cancellation very hard) and it was STILL $7:12pm. I got an email instantly confirming it was cancelled which also was timed \"7:12pm\". i had requested refund to cc, not as credit. They did not send email about the amount of refund, then i checked again and saw they kept $10. When i called, i got a rep who said my order was only canceled at 7:39pm when their own email showed it was canceled 7:12pm. She claimed couldn't process any refunds (which they did do in the past), and that some financial team would get back to me and i would get a call from a supervisor. That was yet another way to make you forget about your money. None of the above happened. i had to call yet again. I was told they \"couldn't process additional refund\" without any explanation. I told them they are already in trouble with the authorities because of thousands of reports showing their app automatically charges higher fees if you have an iPhone (google it). Looks like this is not enough for them. i am disputing this with my CC as FRAUD and submitting a formal report to the CA dept of Consumer Affairs and let them handle it. Wouldn't hurt to consult with an attorney either for blatant theft."

"Worst company I\u2019ve ever worked they steal money from their employees. Been fighting for my paycheck for 2 months and they still won\u2019t give it to me. They messed my last paycheck up as well so I\u2019m behind in bills because they won\u2019t pay me when they are supposed too. Very disappointing."