DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,392 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,392 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 2 star review on 25th March 2025

2242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order that normally costs $23 in the store with taxes included. DoorDash charges me $28.46 and adds taxes to that price. Basically, I'm paying taxes twice and to that amount they add a charge of $4.99 plus another charge of $0.99 plus the driver's tip. So if you're thinking of using this app, it's better to download another one since I don't recommend it. They are scammers and their customer service is terrible.”

DoorDash 1 star review on 27th February 2025

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Posted 3 weeks ago

“Incompetent someone stole my food never ordering with them again!! Save you money”

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Posted 3 weeks ago

“I placed an order with five guys and fries and dasher stated they delivered my food to a safe location. I never received my meal. The food was not at my door not in the picture. Doordash refused to offer me a credit or resend my order.”

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Posted 3 weeks ago

“tried it once did not receive my food, and would not give me a refund. Bristol, TN Carol R is a thief”

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Posted 3 weeks ago

“Not helpful. It would be more accurate they work against their customers.”

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Posted 3 weeks ago

“DoorDash has gone downhill. Food is always cold! Or you will be missing items. I called tonight because we were missing items and they did not even offer credits. I will no longer be using this service.”

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Posted 3 weeks ago

“You Dash, they keep your pay.”

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Posted 3 weeks ago

“Horrible customer service. Placed an order for a restaurant one mile away. Wingstop. Watched as the driver drove here and there, sat in the parking lot of HEB then finally went to the restaurant to wait for the food. Got tired of waiting and cancelled my order. 40 minutes waiting for food and all door dash said was they would refund my money and have a good night. Of course you're going to refund my money but it's going to take 3-5 days to get my money back. No other compensation, no apologies let's make this right, nothing!! It's now too late to go anywhere else. The customer service is deplorable and they should be embarrassed.”

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Posted 3 weeks ago

“Didn't get our food. We used the app to advise, they declined our request! My husband went out and got food after we ordered at 5:30 pm and they say it was delivered at 6:58 pm, we live in a building in the front of the complex, downstairs, apartments clearly numbered. Never again. What a ripoff. They stole our money!!!!”

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Posted 3 weeks ago

“Door dash is charging me a $25 restocking fee when they tried to deliver to WRONG address. Order was only $26”

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Posted 3 weeks ago

“Awful service, stealing tips from drivers.”

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Posted 3 weeks ago

“Tried once , created account enter my address and apt number and paid for food. Item was picked up and delivered to wrong street and it was a house not apartment. Left food on snow bank and left . I called driver a told him he was on wrong street and address , he responded I go by gps so nothing I can do . Canceled my app and will never deal with door dash again ps was refunded after 2 hours still waiting for credit to hit my bank . Awful service all around . No ring doorbell with food 😢 makes no sense”

DoorDash 1 star review on 25th February 2025

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Posted 3 weeks ago

“Food in car over 30 minutes never once has my order arrived on time or warm at all. I will never use this app again.”

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Posted 1 month ago

“Everytime I order something, I have to get a refund/ cancel the order.. just wish they’d render the service for me one time”

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Posted 1 month ago

“After hearing what Door Dash tried to pull on its drivers, I will NEVER use the service again. Disgusting practices will never be rewarded by me regardless of some settlement (which I am sure is unjust).”

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Posted 1 month ago

“I will never order from any company that has door dash as the only delivery option. I order a pizza and wings from Marco's and it arrived 30 minutes late. The food was cold and was not even in a insulated bag. I tracked the driver and he was at one place for ten minutes after picking up my order. When I called Doordash they said the driver delivered it on time and there was nothing they could do. YOUR COMPANY IS THE WORST!!!!!!”

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Posted 1 month ago

“I ordered food for my daughter in college since she was sick. She never received her noodle soup. Then we checked the map on doordash and found it was delivered to an address which is half campus away. It is not clear which dorm the noodle soup was delivered. I tried to connect with the person who delivered the soup and find out what was the exact location. After clicking the connect button on doordash, the page kept spinning. I asked for refund and was rejected. I talked to AI chatbot and told I would get an email in 1 hour regarding to the issue. After 3 hours, I didn't get any update. I contacted the agent on doordash. First they said they can not refund due to their policy. I said I don't understand if I didn't get my order why I can't get refund. Then the agent said they can not refund because the system can't process the refund. And they apologize They said they will help next time if I use their system again. I believe I won't use their system. And I think people should be aware doordash does not guarantee the delivery and they don't refund if anything happened.”

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Posted 1 month ago

“failed to deliver---yet sent text saying they had personally handed delivery to me. Horrible customer service. Driver did not speak english. No communication.”

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Posted 1 month ago

“I canceled my order and DoorDash put $10.43 of my money on a DoorDash credit. Instead of given all of my money back to me! I don’t think that’s right!”

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Posted 1 month ago

“I placed an order on Wingstop website in Temple Terrace Florida. A Door Dash driver picked up my order and I received notification that my food was delivered. Well, I was standing at my front door when the notification came in. GUESS WHAT!! MY FOOD WAS NOT THERE. I tried calling the number where the notification came from... NOTHING!! I reached out to door dash giving them the phone number and dashers name. The drivers name is Carmensky....I ended up going into wingstop and they replaced my order. The customer service rep at Door Dash was unable to locate the driver, but she did reach out to wingstop to explain my situation, which is why I was able to get my order replaced.. My question is, how do you work for Door Dash and they can't find you. SMH!! SO if you are in the Temple Terrace area and order from wingstop, I would tell them if CARMENSKY is the driver not to give them your order. YOU MIGHT NOT GET IT!!”

DoorDash 1 star review on 23rd February 2025

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Posted 1 month ago

DoorDash is rated 1.3 based on 23,392 reviews