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DoorDash Reviews

1.3 Rating 21,030 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

1.3

Based on 21,030 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

Roussena Rouzard

DoorDash 1 star review on 25th April 2024

DoorDash 1 star review on 22nd April 2024

DoorDash 1 star review on 21st April 2024

1829

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fremont mi doordash is a joke used it 2 times 1st time order was wrong 2 times the second time it was delivered to the wrong address 3xs didn't end up getting our food the restaurant closed we had a credit didn't do us any good that nite called customer service the operator acted like he gave no f's overall they suck 1 star is to much to give them”

Posted 3 weeks ago

“Terrible service! If you do get your order it will likely be wrong and/or tampered with. Not safe and the delivery drivers 100% do not care!”

Posted 3 weeks ago

“As a owener They order food and waited 1 hour after cancel. Atleast waited time paid .just cancel not fair .they say costumer is always right that’s no for me.”

Posted 3 weeks ago

“Since I have become a top Dasher I get no top dashes all my dashes are extremely far away. everything I make goes back into gas every time I start a dash it takes me up to an hour away from my zone and it will keep taking me out of my zone and when I get back to my zone I have to wait up to a half hour to get another dash delivery extremely disappointed I have lost thousands of dollars and now I'm living on the street because of doordash thanks. I feel like I am being ripped off and scammed.”

Posted 3 weeks ago

“As we were able to track our dasher tonight we can see our dasher sat somewhere for 30 minutes when they finally delivered the order they only give us a soda and one of the items it looks like they ate the rest of our items when we called DoorDash to express our concern they would not provide any type of credit so we end up having to contact our credit card company. This is a joke we will never use this service again.”

DoorDash 1 star review on 3rd April 2024

Posted 3 weeks ago

“Horrible customer service , I submitted an issue to customer service and suddenly I have network issues.”

Posted 3 weeks ago

“The store mixed up my order with someone else's and delivered the wrong food. I don't eat animal products and the order had chicken and dairy so I couldn't even eat it. Wasn't the dasher's fault either, the bag had my name and correct order on the receipt. Just the contents were wrong. Customer service agreed to refund the food but I had to still pay the delivery fees and charges which made up almost half the amount. I pushed back because I shouldn't have to pay for getting delivered food that I can't even eat. No dice though, apparently that is their policy. The CS person was nice but I could tell it was out of her hands. Forcing people to pay for a service they didn't receive is a terrible policy.”

Posted 3 weeks ago

“The item was missing from the order. Door Dash and the merchant like to go back and forth between each other with the blame. Horrible service. Horrible delivery. Everyone involved from the restaurant (Beans & Barley, Milwaukee, WI), Door Dash, and the delivery driver are at fault and no one, absolutely no one has been helpful in remedying getting me a refund. The Doordash rep actually hung up on me once she gave her spiel. I STILL WANT MY REFUND.”

Posted 3 weeks ago

“They trash they won’t let me use my gift card”

Posted 3 weeks ago

“I've been a driver for a while. Today I worked for 4 hours in extreme weather, pouring down, high wind and lastly it turned into a freezing snow. No promo. No additional pay. Finished working, went home soaked wet from head to toe, cold,checked the app little bit later for my schedule and noticed there is a promo for additional $5 for every order after the extreme weather went away. There is no rain, no snow now, no harsh temps and drivers are getting additional $5 bucks. I worked in some very bad and dangerous conditions during winter and there were probably 3 occasions I got promo of $2 for every order. I'm talking piles of snow, dangerous driving conditions, getting stuck all the time and temps falling even into negative digits (Farenheit). This is ridiculous. Like it's not bad enough already. Low pay, expensive gas, constantly going above and beyond when doing shopping orders even though it won't earn me any more money, it just makes me late, scammers ... I just got fed up today.”

Posted 3 weeks ago

“TRASH!!!! Stole my money. I was supposed to be refunded & 2 weeks later, I’m still waiting for their “escalation” bullsh*t. F**k DoorDash. & their management don’t do their jobs either. They just send you to the next one! Highly unprofessional! Especially mcdelivery, they’re exceptional garbage bags! Won’t order from these thief’s EVER AGAIN!”

Posted 3 weeks ago

“DoorDash Support Hi Dee, I'm your DoorDash virtual assistant. It looks like you've been compensated for this order. You can select one of the options below. If it's something else, please describe your issue. Received at 12:54 PM It's something else Sent at 12:55 PM Please tell us about your issue Received at 12:55 PM This is not my first rodeo as far as not having received my orders! My address has never changed since I have been using this service! So how is it that I get some deliveries, yet not others? Sent at 12:57 PM Thank you for letting me know of the issue. ~~~~ However, it looks like a refund was already processed to your original form of payment for this issue. $37.62 on 4/2/24, 12:29 PM Pending DoorDash charges will be removed from your statement or updated to reflect the final charge within 3 business days. Charges already processed will be refunded to your original payment method within 5 to 7 business days. Received at 12:57 PM My dasher was Sarah. There was no knock on the door, nor did I receive msg of pic that it was delivered! Yet I gave tip on top of your ridiculous service charge! Sent 19 minutes ago I didn't quite catch that. Would you like to connect with a live agent who can assist you with this issue? Received 19 minutes ago When I called your customer support, which seems to be in another country, the reps was rude and Sent 17 minutes ago Got it, let me escalate this to a live agent. This should just take a minute while I share the details of your issue. Received 17 minutes ago You are now connected to our support agent Samuel Hi, let me check this for you. Received 17 minutes ago Not helpful @ all! As a matter of fact he seemed to be insulted that I even called. I just wanted you all to know since I have had so many issues with it company, I will never house you again Sent 14 minutes ago I see that the order has been compensated in full. I will note this in the case notes. We always take a thorough look to see what we can do to improve the future experience. Received 14 minutes ago I have been ordering through thus service for a long time and refuse to pay another service fee for something I never got in the first place Sent 12 minutes ago But the amount $37.62 was including the Tip of dasher as well. The entire amount. Received 10 minutes ago Chat ended You are now connected to our support agent Jagdish Let me check previous chat. I'm sorry to hear that you didn't receive your order. However, I just checked and can see that a reversal of $37.62 has been issued back to your original payment method. This may take 3-7 business days to reflect. Received 5 minutes ago t Sent 5 minutes ago In the case of a reversal, you won't see a refund line on your statement — the original authorization will be removed entirely as if the transaction never happened. Because I haven’t heard from you in some time, I am going to close our chat. Please feel free to contact us again if you need support. Since I am not getting any reply from you, this chat will end now. Thank you for contacting Door Dash. Received 3 minutes ago Chat ended How was your support experience? (This is my communication with an outsourced customer service!) I am still trying to figure out the service fee, taxes and tip (that automatically defaults to $7.00) I live less than a mile away and still have to pay what others that may live 5 miles away! It seems there would be a difference in service fee based on mileage, and the recommended tip about would be different. I will not use DoorDash as a delivery service again, as I just need to get my lazy butt up and drive myself! 😂 No wonder there are class action suits pending in the NE! Rouge company!”

Posted 3 weeks ago

“horrible way of service.please do not sign up. They do not take phone calls from cancellations. It's the most difficult subscription to cancel.”

Posted 3 weeks ago

“A long time ago I vowed to never use doordash again. (That time they charged me for food I never got that they admitted went to the wrong address but, because it was delivered (somewhere?) insisted I had to pay.) Well, today I ordered from Walgreens; the entire order was OTC items, no prescriptions. I had not idea that the delivery would actually be handled by Doordash. When the driver got here he asked to see my ID. I showed it to him. He then insisted that he had to take a picture of my ID. I refused several times. I'm not sure if he understood because his English was very limited. Eventually I just went back into the house. A few minutes later DoorDash called me, told me they were sending the driver back and I needed to let him take a picture of my ID. I refused again. I then called Walgreens to ask them why and they said they have no such requirement. So... now, I guess I can't use any delivery options from stores, because dealing with DoorDash is so amazingly unpleasant and I'll never know it's them until it's too late.”

Posted 3 weeks ago

“Never again! I ordered from a restaurant, EVEN paid express and yet, I NEVER received my order. I ended up getting TWO dashers, one ended up DRIVING the opposite direction and then had another dasher come. They didn’t tell me anything about waiting or such. Cancelled the order. Just to be told that the dasher confirmed having my food. Clearly, it was past the time and I never received my food. What’s the whole point of having DoorDash pass, paying express and then, never receiving the food. I’m over this. The restaurants and dashers always take my food or give me the wrong food or my food is always cold. I’m done with DoorDash after giving them multiple shots. I also talked to 2 agents on chat support. One told me I would also get an email an hour after being reviewed, no email or anything! Then the second one came and she wanted to close the chat. She NEVER resolved my issue and just closed the chat. Never again will I order from DoorDash, they clearly disappoint me time and time again. DoorDash is just getting worse and worse, I hope they shut down.”

DoorDash 1 star review on 2nd April 2024

DoorDash 1 star review on 2nd April 2024

DoorDash 1 star review on 2nd April 2024

DoorDash 1 star review on 2nd April 2024

DoorDash 1 star review on 2nd April 2024

DoorDash 1 star review on 2nd April 2024

DoorDash 1 star review on 2nd April 2024

Posted 3 weeks ago

“Update from my review from yesterday April 1, 2024 today is April 2, 2024. Merely an hour or two after I posted my review I got this letter email stating that I had earned top Dasher for the month of March OK so I was scheduled again today eight to one. Go to sign on promotion 22 is unavailable. OK sign on 2 1/2 hours later. I’ve only done $21 but yet I’m supposed to be making, money from the top offers is that’s the top offers they have in business is really hurting. After reviewing all customer reviews, I understand their frustration truly I do I hope the customers can understand the aggravation that drivers are going through particularly the ones who do take pride in their work , I signed off since it was so slow thinking I’m gonna be able to turn back on when I wanted to know the system still says I have to schedule so they lied once again . Maybe they turned off my top Dasher after they received my review I don’t know, but if so, that’s retaliation we’re in America and we do have the freedom of speech.”

DoorDash 1 star review on 2nd April 2024

DoorDash 1 star review on 2nd April 2024

Posted 3 weeks ago

“If I could give zero stars I would!!!do yourself a favor or stay away from them and go with uber eats or something else.huge joke.seven days on a 20 dollar order lol jokes!!!!”

Posted 3 weeks ago

“I placed an order and it was confirmed by doordash and I was given an estimated delivery time. That time came and went with the estimated delivery time changing by the minute. I called the dasher, “Data C,” who told me he was waiting outside the restaurant. After another 15 minutes I texted him. No reply. I called him again and he said his service went dark and I could cancel the order or “maybe” another driver would pick it up and deliver it to me. I then called doordash customer service. The person who answered got my name and problem and then the call went directly to the survey to ask if my problem was solved. After this, I drove to the restaurant and picked it up myself after it had sat there for almost an hour. I asked them about how to get a refund for the delivery fee and tip and they said I would need to contact doordash. After I returned home, I called customer service back to let them know I wanted a refund for the delivery fee and tip. After almost 20 minutes of being on hold I was told the fees were already processed and would need to contact the restaurant. Obviously, the process is not meant for refunds. So I told them I would no larger argue about the fee or tip - they could keep it - but what I would do was cancel my membership along with the monthly dash pass I was paying for. My family places a lot of doordash orders, so taking our business away will be a loss of much more for this company. Membership was promptly cancelled after hanging up with customer service. I want to note this isn’t the first time we’ve had a driver fail to deliver our order. Goodbye Doordash!!”

Posted 3 weeks ago

“Food is cold when arrived. And i pay for delivery express driver still does what he wants”

Posted 3 weeks ago

“First time ever ordering with door dash. I ordered at 01:32 hours and followed the tracking. The delivery was supposed to arrive at 0155-0207, but kept extending so it Took an hour to arrive. Food was cold. Why would I want to eat cold meat on chips? That was disappointing. Driver Parmin said he took a long time as he had two other orders. Unacceptable!!! I will never ever order from door dash again. You failed to deliver food to me efficiently, who likes to be given cold food. I would like a refund Door dash! But here's to dreaming eh!”

Posted 3 weeks ago

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DoorDash is rated 1.3 based on 21,030 reviews