DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,484 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,484 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 16th February 2026

2313

Anonymous

Anonymous // 01/01/2019

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“DoorDash sucks today was supposed to be national sandwich day I've always loved jersey mikes and I was super excited seeing they have free delivery I put in my order through my app and waited over an hour and saw that DoorDash was dropping off my order they ended up cancelling my order on me and stealing my sandwich I called the store off and they told me the doordasher already took the sandwhich before canceling my order im extremely upset I had to leave work and pick up another sandwich and also contact door dash which took up so much time and they didn’t do much I had to leave work that's the whole reason I wanted my food delivered so it was a major inconvenience when I went in the store looked short staffed and the staff said I may or may not be issued a refund when it wasn't even my fault so I'm feeling really upset over this experience this whole experience was a nightmare even having to reach out to not only door dash but jersey mikes corporate and the store manager which is unacceptable because I got scammed very unfortunate”

Helpful Report

Posted 3 months ago

“Door dash driver took at picture of my address which was the right address and then proceeded to take the actual order and leave it in front of the main office at night!! I’m really confused why the order itself was not left at my door!! I have so many questions at the level of ignorance this took to do something so stupid!!”

Helpful Report

Posted 3 months ago

“Didn’t deliver to proper address. Didn’t read delivery instructions. Called retailer to confirm but delivery driver still got it wrong. Tip should NOT be asked for if delivery driver cannot deliver to proper address or read instructive”

Helpful Report

Posted 3 months ago

“I ordered a meal from a very local restaurant. I clicked on deliver by DoorDash. It said zero delivery fee before I ordered. I couldn’t recap my order and I paid for it and there was a delivery charge and the service fee. I was in touch with DoorDash twice, and they said because I did it through their restaurant, even though it was delivered by DoorDash. They can’t do anything to reverse the delivery fee. Nowhere did it say I was ordering from the restaurant, I had clicked on deliver by DoorDash! If I knew there was going to be a delivery and service fee, I would’ve driven the seven minutes to the restaurant myself!!! Their customer service is horrible! I will never use them again.”

Helpful Report

Posted 3 months ago

“Horrible! Customer service Canceled my order than took more than 100 dollars and never refunded my money! So they just stole from me!”

Helpful Report

Posted 3 months ago

“Will never use again. 2nd time I could not git my order.”

Helpful Report

Posted 3 months ago

“DoorDash hires the worst delivery people. I always have some issue with them, they need to work on hiring people with a little more integrity. Our driver stole our Halloween candy (bowl and all) from our porch on Halloween night. Caught on camera and everything lol. I mean, I get you need your fix but come on, what about the kids lol”

Helpful Report

Posted 3 months ago

“Terrible service and company! Use uber or anything else Placed an order on safeway.com even paid for expedited delivery with a sizable tip for the driver, when I realized my order was not out for delivery and it was more than 45 minutes late I contacted customer service sat on hold on their text app for more than 10 minutes then somebody came, no resolution very slow return text no resolution at all I decided to cancel my order. At that point, the order was more than 45 minutes late driver then called very difficult to understand. Trying to plead to keep the order I canceled use another service people. They did not offer to credit me for the extra service delivery fee. I asked them to cancel the order and refund my card. In addition, used their service many times for Starbucks when the drinks arrived always a straw even though I would text the driver they never understood and the drinks would arrive on our doorstep spilled all over inside of the Starbucks bag. This happened more than five times.”

Helpful Report

Posted 3 months ago

“They have a confusing order site and that hire delivers who don’t speak hardly any English and don’t follow instructions”

Helpful Report

Posted 4 months ago

“Delivery was late, cold and incomplete…just exactly what I expected from a Door Dash delivery.”

Helpful Report

Posted 4 months ago

“On my last 2 deliveries, the food has been cold and prepared incorrectly even though I paid the extra 2.99 for the express delivery. I will not use doordash again.”

Helpful Report

Posted 4 months ago

“Terrible and I will never use DoirDash again. They’ve messed up every order I place, then send some random food I didn’t order. And they will not refund only give credits. No integrity at all. Bonnie Sargent”

Helpful Report

Posted 4 months ago

“Order from Sir Pizza was delivered to wrong address by "Abdul Rhamen". Instructions were to call when arriving, and NOT to leave food at door (hand to me). Driver would not respond to return text - got picture of wrong door left at. Called Door dash, refund for order is pending. WILL NOT USE DOORDASH AGAIN!!!”

Helpful Report

Posted 4 months ago

“Part of the order was missing and both DoorDash and merchant refused to give me credit or refund . After thousands !!! spent on DoorDash I am no longer going to be a customer.”

Helpful Report

Posted 4 months ago

“This company has literally went from being great to start garbage. I got an order today and you could clearly see that the food was old and upon review was denied my refund. They need to do better and actually review these restaurants for poor quality food. If we spend our money and still can’t eat the food what is the point ? Then I ordered a large and literally got a medium size fry in a large container. The this company needs to really reevaluate their business. I will not use this company ever again. I have deleted my account refuse to keep spending money for trash”

Helpful Report

Posted 4 months ago

“DoorDash as a company is rude and doesn't respect or consider its customers, especially senior citizens. We do have certain considerations that should be met because of age and other conditions. They never consider giving discounts of 50-60% more than once when grocery shopping online. I received a discount only once because I complained about their awful drivers - not caring about who they hire. Many of them don't read the delivery instructions (or can't) that are very easy and clear. Who can mistake the front door that is after entering a locked gate leading to a sidewalk afterwards? Then there are drivers that are angry from the onset, and those who appear to be scary and/or dangerous, but might not be. So, while DoorDash is busy hiring lots of not so good drivers that don't speak English, or very, very little, they also need to focus on their clientele, instead of running them off due to bad hiring and food theft. I had food theft also with HEB that sent Praying hands and a message in Spanish that meant "I'm so when translated. I suppose they were, or their children were hungry, like they tried to do to me. JUST GET BRTTER DOORDASH!! and make a po sc drive improvement to keep good and valuable customers.”

Helpful Report

Posted 4 months ago

“My order is on track for getting here in 2 hours. I am trying to cancel my order but I am stuck on the “waiting for assistant page”. I just want my money back, there is no reason I shouldn’t be able to cancel my order when the ETA is in 2 hours. Unreal”

Helpful Report

Posted 4 months ago

“They don’t have customer service representatives and lie about their delivery times. Worst app.”

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Posted 4 months ago

“We were gifted two $50 cards for Doordash for our wedding. When we went to redeem them we were hit with an error code. We called customer support and they were 0 help and instructed us to call Costco to get Costco to fix it. However since this was a gift, we are unable to go to Costco but need the people that gifted us the cards to do it. Essentially it's super messy, the pins were faulty, Doordash takes no blame and no responsibility for their gift card vendors, they will not give us a credit or coupon. We are throwing out this wedding gift as we can't fix the problem. Useless.”

Helpful Report

Posted 3 months ago

“This company is absolutely pathetic ordered hot chips and they couldn't deliver and wouldn't give me a refund back”

Helpful Report

Posted 3 months ago

DoorDash is rated 1.3 based on 24,484 reviews