DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,380 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first time using Door Dash and my LAST!!! The driver drove off with some of my items!!! I called Door Dash to complain and get a refund. I got someone in Phillipines who I could not understand. Nonetheless, I STILL haven't heard a word. I should have read the reviews first.”

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Posted 2 months ago

“I will never do business with them again. I sent a $150 gift card and the person I sent it too couldn't open it. The company said she needed a "pin" after four calls to Door Dash.. I provided her with what I thought might be the pin and they agreed . It was the order number. I had to cancel and dispute the charge with my bank . as she couldn't access it. I tried four times. Terrible. You also get someone in Phillipines and none of them know what they are doing.”

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Posted 2 months ago

“Door Dash is awful, unethical and dishonest. They sign you up for a Door Dash Pass for $9.99 a month, without you ever requesting it. When you call to cancel, they apologize, then bill you again the next month. Beware!”

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Posted 2 months ago

“Door Dash is the worst delivery service I have ever used. The first time thay came 2 hours late. The second Time the driver squashed all my sushi rolls . I complained to the company who did not give me a refund. They were not even listening . Really poor customer servive.”

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Posted 2 months ago

“Today was the last time I order from Door Dash. The door dash cart was the problem. It added something I didn't order, and left off something I did order. I noticed and tried to correct it. Couldn't. Then, I submitted a "help" form. The answer was absolutely worth nothing. "Unfortunately, we are unable to help. . ." I was hungry so I didn't cancel the order. I paid for the extra food. When the order came, the extra food wasn't even in the bag. Can I make this public?”

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Posted 2 months ago

“We ordered from a fast food restaurant through their app and their 3rd company was DoorDash. We received a text message that it was picked up by a courier and to wait for 10 minutes, and after a few minutes, it says it was cancelled. So we called the restaurant, reviewed what we ordered, and said someone had already picked it up. We called DoorDash. They confirmed that we ordered from that restaurant, and they said the merchant cancelled our order, so they refunded it within 5-7 business days to my account. I told them we'll talk to the merchant and let them know what they said. This is our first time experiencing this with DoorDash. I hope they can solve this kind of issue.”

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Posted 2 months ago

“Dependable, professional, and always supportive.”

DoorDash 1 star review on 27th September 2025

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Posted 2 months ago

“Door dash needs to vet their drivers WAY more. I use dash pass frequently and 8/10 there is SOMETHING missing from the order. Even if it is the restaurant/store(s) fault, they need to be checking the receipts before leaving the establishment that everything is there. Otherwise I’m going to keep requesting a refund or get off door dash completely.”

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Posted 2 months ago

“Worst food delivery service ever. Delivered wrong order and didn't even refund or allowed me to place new order. Worst service ever. I am moving away from Doordash along with couple of my friends who use this service”

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Posted 2 months ago

“I placed an order for a few items from Target through DoorDash. 9 items to be exact. Tony, my dasher, messaged about being out of the cucumbers that I ordered so I should have been receiving 8 items. When I received the notification that my items had been dropped off, I went outside to grab the bags only to find NOTHING! No bags at either of my doors. I went back in the app to view the delivered photo & sure enough, photographic proof that nothing was left for me from Target! I made a claim in the app notifying DoorDash that no items were received and sent photo proof, they denied my claim. I called customer service, they reiterated that my claim was denied so I asked for another review and to speak with someone else. They had the supervisor call me who said they would reopen the claim so I can resubmit, which I did and they denied my submission again. I am furious that, even with the proof they will not give me my money back. Poor customer service, and poor way to run a business. Will not recommend and will not order again. Tony & DoorDash you stole from me!”

DoorDash 1 star review on 26th September 2025

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Posted 2 months ago

“I went online to order. I went to checkout, realized I forgot something and clicked back to the menu. I then decided to drive to Popeyes instead and I closed the app. I've done tis multiple times with no issue. Next thing I know, I have Doordash at my door. I never completed checkout. I never got to the payment screen, and I definitely never clicked on yes, process my order. DoorDash is doing some shady sh&t these days.”

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Posted 2 months ago

“I got orders with issues and didn't get the refund!”

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Posted 2 months ago

“More that 1/2 the time they don’t deliver all of the items ordered. Their delivery drivers don’t check orders to be sure the whole order is picked up. Resolution of order problems is a BS AI clusterfuck. Use DoorDash at your own risk. Definitely tip after delivery not when placing the order as prompted. If all works well tip well. Good luck!”

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Posted 2 months ago

“Horrible service. Did not deliver the food I ordered and offered no refund. Company is built on screwing people over.”

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Posted 2 months ago

“Probably the worst service we ever had driver lost my order will never use them again”

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Posted 2 months ago

“Driver took 45 minutes to deliver smoothies which were melted nasty”

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Posted 2 months ago

“I think this is the worst company on the face of the earth. I discovered they were charging me 10 bucks per month just to be on their site. Never disclosed that fact. Cancelled it as sson as I discovered it. Not only that , I am so disgusted by their stupid commercials on TV, that I almost have to change the channel . i am amazed this company is still in business. Is the public stupid or what ??? Who the hell would ever use service?????”

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Posted 2 months ago

“Horrendous! Their driver STOLE a $100 order from Shoppers Drugmart and DD will not give me my money back!!! I have security camera footage in the lobby of our building…no driver no one ever came to our lobby or our door at the 5:05 pm delivery time they claim. It was unfortunately Advil, Tylenol, Eye drops - all expensive items that he can take to the east end and get $50 for it!!! I’m so disgusted. The driver called me on his cell and tricked me into giving him the PIN code even though he wasn’t even in the building. I said ok I’ll buzz you in…he said no I’m in already (liar) and what is the PIN code. And DD says oh once the order is pin verified you are out of luck - no refunds!!! I’m so mad. And now I’m hearing that their drivers also do this: they take a picture of it at your door and then steal the package and run out of the bldg with it. Shame on you DD for supporting thieves masquerading as DD drivers!!! This is how you treat your best customers??? Disgusting.”

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Posted 2 months ago

“Drivers do not follow instructions, or they verbally assault you. When you try to get “help” due to an issue the help support basically says screw you and does nothing! If I could give 0 stars I would.”

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Posted 2 months ago

“As a doordash experiencer I have been noticing a decline on customer satisfaction and a decrease on customer loyalty,,, very disappointing and we have seen this happening with other companies on there down fall…”

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Posted 2 months ago

DoorDash is rated 1.3 based on 24,380 reviews