DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,380 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash refused to give me a credit for a missing item. I believe though am not certain it was because I have requested too many credits, but they were all legitimate. I would have taken a dollar. It was the principle of the matter. I can't help the frequency of restaurant errors. It is what it is, but to cheat me with some ridiculous policy is a bridge too far. No one was helpful or even tried to do anything to ameliorate my concerns. The customer service has always been difficult, but this was the last straw for me, and they lost a customer who has been using it daily for years.”

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Posted 2 months ago

“You Doordash need to come off the Prices for taxes and fees .Doordash pass DO NOT HELP (If you watch out for Doordash Pass it ONLY works during times or peaks of the day WATCH this is why they to adapt you to Doordash Pass suppossedly to work but it DON'T) just come off the taxes and fees soon Doordash will be left alone to this Highway robbery of taxes and fees. STOP IT PLEASE! I'm a customer but no longer uf these taxes and fees are alleviated or at least some Do Something about this besides "Doordash Pass" that don't only little bit instead of it works when the time day it works "Foowie" Please America is drowning in prices going up already Help!”

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Posted 2 months ago

“They’re not only highly skilled professionals but also genuinely trustworthy.”

DoorDash 1 star review on 23rd September 2025

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Posted 2 months ago

“I ordered Door Dash to deliver a sandwich from Subway for my son (a teacher) for supper prior to Parents Night as a surprise. I gave the school a heads up to expect it around 4:00 PM. I gave specific instructions to the Dasher plus a $10.00 tip. He sent a photo of a school door. I live in another city and have not been to the school. The Principal waited for the delivery. I thought my son received it, found out today he did not. I called Door Dash and was told sorry for the inconvenience but there are no refunds. I waited too long, company policy. This is unacceptable. This was a rip off pure and simple. I suggest you avoid this company at all costs. I would give negative stars if I could. I am out the total price now of the food and the tip, plus the embarrassment of making the Principal wait. It’s disgusting really.”

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Posted 2 months ago

“I order something from door dasher and my order was picked up by someone and then it switched to another dasher then my order was given to someone else I won’t be using door dasher ever again”

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Posted 2 months ago

“There’s employees who steal but don’t leave out the pathetic people ordering food and saying they didn’t get it when they did! I did it part time and stopped because 3/4’s of the people are thief’s who don’t care about falsely accusing someone of what they didn’t do! Support sucks also because they don’t review anything and just listen to the customer that’s lying!”

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Posted 2 months ago

“2 hrs. late for pizza delivery. Had to beg for refund. Would not agree to refund. Had to call Chase to fix. Customer Service terrible - argumentative, rude, and not empathetic nor helpful. Promised $10 credit but would not issue till I placed another order.”

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Posted 2 months ago

“Someday it's OK but other days not so good like this morning 2 hours and no offers. This is a waste of time”

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Posted 2 months ago

“Dasher said that there was no address on the order! Called Customer service and was told a request for a refund would be reviewed. Hung phone up and immediately received an email saying the order had been reviewed and rejected.”

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Posted 2 months ago

“Just had a driver come to my house with a delivery I need a change of $10 he said I don't have any change I just filled up with gas I basically got help hostage unbelievable. What a garbage service. Please call me 954 551 4620 if you care”

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Posted 2 months ago

“The driver left my groceries at the wrong address and even took a picture showing that it was delivered to the wrong house!!! Door dash refused to do anything about it and I lost 60 dollars worth of groceries!!! Not to mention that the driver also got a tip!!! I am NEVER using Door dash again!!!”

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Posted 2 months ago

“Bad customer service”

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Posted 2 months ago

“The delivery time is never right and all they tell you is “thank you for your patience”. Unprofessional”

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Posted 2 months ago

“Horrible, they don’t follow delivery instructions. Then don’t understand English…. It’s the worst!!! Then it takes days to get your money refunded!!!!”

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Posted 2 months ago

“Where do I start. I have worked for DoorDash and I have received from DoorDash. Both are very negative experiences. The people they hire are insane, but they will disclose someone with one thing on their driving record? I would like this to improve. I’m not satisfied with it at all.”

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Posted 2 months ago

“Cancel this app I ordered 2 candiac and I only received 1”

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Posted 2 months ago

“I did not receive my order and they said that there was nothing they can do about it”

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Posted 2 months ago

“My food has still not been delivered over 2 hours ordered. Still waiting”

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Posted 2 months ago

“WHAT A WASTE OF MONEY AND TIME! Please my order missed half of what I got. As someone ate everything and of course they didn;t even knock on the door, just left it in front.”

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Posted 2 months ago

“I did not receive an order that totaled over $17. Initially they said no refund and when I called offered me $9 back. The subtotal alone was $12.60. The $7 off the next order was still an insult as I shouldn’t have to pay anything for an order I didn’t receive”

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Posted 2 months ago

DoorDash is rated 1.3 based on 24,380 reviews