DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,380 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver left order at the wrong apartment door with clear instructions. I tried contacting them via calls and messages, but no answer. Incredibly unprofessional. Will never use DoorDash again. Fortunately, I was able to get a refund, but it will take some time to process.”

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Posted 2 months ago

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Posted 2 months ago

“Used this app for at least 8 years never had any problem till this year. Now all you get is people that dont speak English that has no clue where to deliver. Cant get a refund when was delivered to the wrong place . Door dash has been getting shady. I never get refunded for missing items or for orders that were not delivered. Last time i was told i would get refund 5-7 days waited and end up not getting it. I deleted my account and Uninstalled the app”

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Posted 2 months ago

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Posted 2 months ago

“Two orders, in less than 24 hours by the same Dasher, arrived in a shambles. A pizza with cheese on one side , definitely tilted and the second order also in a jumble. Totally manhandled.”

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Posted 2 months ago

“Dasher screw my order up and they refused to give me back my promos. Gave me a $2 refund.”

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Posted 2 months ago

“I used this service and they had an address 2 states away where the food was delivered. After talking to customer service they refused to do anything about this even though they could see it was an error on their end per company policy. Ive deleted the app off my phone and absolutely will not ever use this service again. It's insanity they messed the order up and refused to refund the money or solve the problem in anyway. The consumer is left losing money and not receiving anything. Basically that's theft in my opinion and a business such as this should be held accountable for their mistakes when clearly it was an internal issue as acknowledged by the customer service representative”

Helpful Report

Posted 2 months ago

“I placed an order for four items from KFC tonight. My plan was to have dinner in something left over for lunch tomorrow. Of my four items only two arrived. After contacting customer service, they simply said oh the two missing items were out of stock. Out of stock? You mean a two-piece chicken dinner and biscuit at KFC was out of stock. Do you think you could have contacted me beforehand so I could have changed my order or ordered something else? So, they only refunded me $7 of my $27 purchase and when I contact them they said that was all they could do and that that was supposedly Fair. This is just ridiculous!”

Helpful Report

Posted 2 months ago

“Awful, I wish there was a zero I could put in, awful customer service, I am violently ill and I am not getting a refund, are you serious. This is my last card I buy and order on DoorDash. Awful customer service, don't order anything if you get sick from the food, they don't give you a refund..”

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Posted 2 months ago

“Door dash is a terrible company. Long wait times, dubious delivery, and absolutely terrible customer support!! We ordered a $100 dinner through door dash from Saigon Spice while on vacation, and it was late being delivered, and all of the entrees were missing the eggrolls that were supposed to come on top, and the meat accompanying the dish was mostly fat and gristle. When we couldn't reach the restaurant, we turned to door dash for help. They sent an automated reply saying there was nothing we could do and they were denying our request for a partial refund. We appealed, trying to reach a real human instead of the auto reply, without success. We just kept getting the same message. We finally had to take it to our credit card company for resolution. I will never order from door dash again. Photos attached show all of the fat that was given instead of meat. And no eggrolls were included as advertised”

DoorDash 1 star review on 16th September 2025

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Posted 2 months ago

“My son's credit card was compromised and someone had set up a recurring account , he caught it and called them and they wouldn't do anything about it.. guess you can expect that kinda customer service since they are from California....”

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Posted 2 months ago

“JoCorey Brown very professional,quick and fast at delivering my food. I have had 6 deliveries from this nice young man very appreciative and professional.”

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Posted 2 months ago

“This deserves no stars. Go get own food”

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Posted 2 months ago

“Rip off!!! I ordered a thirty two ounce drink with my meal and it was not delivered. On their own website DOOR DASH censors negative reviews to keep people from finding out how bad they really are. They are CHEATS!!!”

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Posted 2 months ago

“I just received a wrong order and the person at the restaurant who was an ass told me to contact door dash. I did and I had a wonderful experience with the call center and got a credit. Hopefully that will work out”

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Posted 2 months ago

“Horrible service. I waited 2 hours for my delivery. And they refused to cancel my order or give me a refund. Uber eats would have never allowed a 2 hour wait.. Never again will I use doordash.”

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Posted 2 months ago

“I’m done. Refunding money is simply not sufficient when a restaurant has closed after you get your wrong order., or it’s taken an hour to get through to somebody about your order. I honestly have no idea how this company stays in business..”

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Posted 2 months ago

“DoorDash delivered my order to the wrong address. I called them to get an order relievery and they already issued $15 credits to my account that never works or goes through. I’m done with DoorDash. Just deleted the app off my phone. Not to mention I played the driver a $1.89 tip”

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Posted 2 months ago

“Terrible customer service”

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Posted 2 months ago

“Door dash has been getting shady. I never get refunded for missing items or for orders that were not delivered. Uninstalled the app”

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Posted 2 months ago

DoorDash is rated 1.3 based on 24,380 reviews