DoorDash Support Hi Dee, I'm your DoorDash virtual assistant. It looks like you've been compensated for this order. You can select one of the options below. If it's something else, please describe your issue. Received at 12:54 PM It's something else Sent at 12:55 PM Please tell us about your issue Received at 12:55 PM This is not my first rodeo as far as not having received my orders! My address has never changed since I have been using this service! So how is it that I get some deliveries, yet not others? Sent at 12:57 PM Thank you for letting me know of the issue. ~~~~ However, it looks like a refund was already processed to your original form of payment for this issue. $37.62 on 4/2/24, 12:29 PM Pending DoorDash charges will be removed from your statement or updated to reflect the final charge within 3 business days. Charges already processed will be refunded to your original payment method within 5 to 7 business days. Received at 12:57 PM My dasher was Sarah. There was no knock on the door, nor did I receive msg of pic that it was delivered! Yet I gave tip on top of your ridiculous service charge! Sent 19 minutes ago I didn't quite catch that. Would you like to connect with a live agent who can assist you with this issue? Received 19 minutes ago When I called your customer support, which seems to be in another country, the reps was rude and Sent 17 minutes ago Got it, let me escalate this to a live agent. This should just take a minute while I share the details of your issue. Received 17 minutes ago You are now connected to our support agent Samuel Hi, let me check this for you. Received 17 minutes ago Not helpful @ all! As a matter of fact he seemed to be insulted that I even called. I just wanted you all to know since I have had so many issues with it company, I will never house you again Sent 14 minutes ago I see that the order has been compensated in full. I will note this in the case notes. We always take a thorough look to see what we can do to improve the future experience. Received 14 minutes ago I have been ordering through thus service for a long time and refuse to pay another service fee for something I never got in the first place Sent 12 minutes ago But the amount $37.62 was including the Tip of dasher as well. The entire amount. Received 10 minutes ago Chat ended You are now connected to our support agent Jagdish Let me check previous chat. I'm sorry to hear that you didn't receive your order. However, I just checked and can see that a reversal of $37.62 has been issued back to your original payment method. This may take 3-7 business days to reflect. Received 5 minutes ago t Sent 5 minutes ago In the case of a reversal, you won't see a refund line on your statement — the original authorization will be removed entirely as if the transaction never happened. Because I haven’t heard from you in some time, I am going to close our chat. Please feel free to contact us again if you need support. Since I am not getting any reply from you, this chat will end now. Thank you for contacting Door Dash. Received 3 minutes ago Chat ended How was your support experience? (This is my communication with an outsourced customer service!) I am still trying to figure out the service fee, taxes and tip (that automatically defaults to $7.00) I live less than a mile away and still have to pay what others that may live 5 miles away! It seems there would be a difference in service fee based on mileage, and the recommended tip about would be different. I will not use DoorDash as a delivery service again, as I just need to get my lazy butt up and drive myself! 😂 No wonder there are class action suits pending in the NE! Rouge company!