I wouldn't recommend Door Dash. I just got SCAMMED. I can’t even believe this happened to me. Imagine ordering $60 worth of pizza through door dash and totally confusing them when choosing to double dash your order with their prompt. I decided to use the offer and ordered some drinks from 7-11 to go along with the pizzas. This is where it all went wrong. As the delivery driver was taking the photos of my delivery, I noticed there was no pizza with my order. I asked him where the pizza was, and he claimed he wasn't notified to pick up any pizza. I showed him my door dash order, and then he confirmed that he wasn't notified on the app for the pizza. He told me to message door dash through the app. I followed his instructions and used the Door Dash app to get help. When I went to the pizza order and clicked, I did not receive my items. I was sent into a one-hour que to have somebody review the dispute. About 30 minutes later I was notified that I was ineligible for a refund as items were delivered. Along with this message there was an attached photo the driver took that CLEARLY shows there is no pizza in the photo. The only food you can see is the Slurpee and a brown paper bag that contained some bottled drinks. The labeling on the bags also said 7-11. I didn’t know what to do so I called the delivery driver through the app and told him I got ripped off! Door Dash was claiming I got the food when I clearly didn’t. On top of this I couldn't even talk to a human to dispute it. It was like a bot declined my dispute because no human would look at this photo and say there was pizza on my doorstep. The driver said he would let Door Dash know so that we could have this corrected. I then decided to call the pizza place to find out what happened with my order and they said, “the delivery guy never came”, “the food is still sitting at the restaurant.” I asked him if he could relay message to door dash because they think I got my food and charged me for it. I pleaded with the pizza place to help me out as I was getting ripped off and I needed his help. He told me he couldn't do anything and gave me a 1-855 number to call. Finally, I got through and got to talk to a human. I told them what happened. The Door Dash rep seemed apologetic and claimed that they were going to escalate this for me, and they would refund me the order and additional give me extra credit for my inconvenience. I was hangry, but still grateful I wasn’t being charged. The next day I woke up and there were no credits on my account. I had also noticed they updated the complaint to not eligible and now the date had been updated to today. Confused, I called that 1-855 number again to find out what was going on. A new rep was taking care of me and investigated the dispute. They shared that through the escalation process, it was determined that my food had arrived, and I wasn’t eligible for a refund. At this point I was livid, talk about gas lighting. I asked the rep to look at the photo and tell where they see the pizza in the photo. They said, “no sir”, “I don’t see any pizza.” I said, “how is this even possible to get denied a second time?”, “does Door Dash have bots or AI looking into these escalations? How can they not see there is no pizza on the doorstep.” One top of this, why couldn’t they just call the Door Dash driver OR the Pizza place to confirm? How was this even happening? One phone call to either the driver or the restaurant would of proved me right. On top of this I shared that the driver claimed he never got the order on the app, it seemed like a bug in the system. After I spoke with a second rep, they reopened the file and escalated it once more. They told me I should have a refund within the 24hrs. The 24-hour period has now passed, and I called in a 3rd time. Once more I am ineligible for a refund. At this point I’ve lost all hope in Door Dashes competency. I was a person who ordered 3-5 times a week over the past couple of months since I signed up and never have, I ran into a situation like this. Imagine being charged $60 for food that never arrives, and nobody from management who takes care of these escalations calls you back. They were alright most of the time with only messing up a couple of orders, but this ordeal takes the cake. Not only was I charged $60.00 for food I never received, but I’ve now used up hours of my time calling Door Dash, the driver and restaurant, and writing this review. I’m never using this company again, and I suggest you avoid them as well. Hopefully Uber Eats can analyze a photo before claiming imaginary food has been delivered and stealing the customers money. I encourage you to look for yourself. Do these photos look there is any pizza with this order?