I recently had an incredibly disappointing experience with my order from this store through DoorDash, and I feel compelled to share my thoughts in the hope that it helps others (and possibly alerts the management to their issues). I ordered a banana split, which is something I was really looking forward to enjoying. However, to my utter disbelief, I was informed that they could not make a banana split before 4 PM. How is it possible that a store specializing in ice cream desserts cannot prepare such a basic item during regular hours? Instead of addressing my request, I was offered a pint of ice cream as a substitute. Let me be clear: it is not what I ordered! I had specifically chosen the banana split because it is a treat my wife loves and a special indulgence for us. The pint of ice cream simply does not compare, and it felt like a lack of effort on their part to provide a satisfactory resolution. To be honest, for $17, I expected more than just a run-of-the-mill alternative that didn't meet my needs. This experience was not only disappointing, but it also felt like a disrespect to the customers who are trying to enjoy a special treat. I take pride in ensuring that my wife gets what she wants, especially when it comes to something as small as dessert, and this visit left both of us frustrated. Overall, I would rate my experience as a one-star, and I will not be returning to this establishment. It’s a shame, because I had high hopes for this order, but they absolutely fell short of providing even basic customer service. If you can’t fulfill a straightforward request like a banana split, perhaps it’s time for some serious re-evaluation of operations. I want to encourage anyone considering this place to think twice — and I know I will be searching for alternatives in the future. When I called customer service, I got hung up on when speaking to a supervisor!!!!!