Second time in two weeks driver picked up my food and cancelled after pickup - both times after I had already added a very generous tip. To get your refund you have to waste time calling them and talking to CS reps for 15-20 min. I was ordering for convenience, not to have my time wasted. Also this is theft - but DoorDash doesn't keep track of offending dashers or fire drivers who steal customers' food (even once is one time too many). I would press charges if I were the restaurant losing money to these people on a regular basis.
2 months ago
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