I live in nyc there are times your order is right there's time they follow instructions but the times I have a problem with my order or following instructions there a problem I always talk to someone from another country they expect for me to eat my food that was place on the floor like im some animal or something then tell you they can do anything because to many issues with my account but the dont have an issue when im paying for the monthly plan they really need to improve this delivery service because us as customers we getting the short end for the stick