Where to start, have a laugh or to, it's still very comical (not really to me). This all started at 10:36AM PST. from my initial order. at the end of the day my order was going to be delivered till maybe 1:45ish? really even if it's free it was about the Principal and ME needing to check up for them to stay on top... not cool for a first time customer, as I mentioned to their team I'm all about reliability and felt none coming from here. THey tried to blame restaurant in being busy but had nothing to do with it, they essentially made 2 orders and wanted to do a 3rd lol.. just pure comedy. Chat started on 26 Feb 2017, 07:35 PM (GMT+0) (07:35:32) *** Visitor 13415633 joined the chat *** (07:35:34) Agent: Hi, thanks for chatting in! A member of our Support Team will join the conversation soon. In the meantime, please feel free to provide as much detail as possible so we can help. (07:35:44) (17516255: Hi, just making sure my meal is in progress (07:35:48) *** Marie Nadine joined the chat *** (07:35:54) Marie Nadine: Hi Dee! (07:36:12) Marie Nadine: ​​I can definitely help you with checking the status of your order. (07:36:23) Marie Nadine: Please hold as I pull up the order. (07:36:45) Marie Nadine: Just to confirm, is this the order from Salsa & Beer? (07:36:51) (17516255: Yep (07:37:59) Marie Nadine: Thanks! Please give me a minute or two to review the order. (07:38:01) Marie Nadine: Please hold. (07:38:09) (17516255: Ok (07:39:19) Marie Nadine: Thanks for holding! I see that the previous dasher assigned to the order has unassigned. (07:39:31) Marie Nadine: I'll go ahead and look for another dasher for the delivery today. (07:39:57) Marie Nadine: Should there be no issues with the delivery, your food should be there by 12:15 PM. (07:42:03) Marie Nadine: Dee, are you still there? (07:42:04) (17516255: Oh wow!! I knew something was wrong when the progress want. Iving (07:43:27) Marie Nadine: I really apologize about that. Our system usually finds another dasher once the previous dasher has unassigned. (07:43:37) (17516255: Thank you (07:43:41) (17516255: So we're good? (07:43:44) Marie Nadine: I already have assigned one of the best dashers we have in the area. (07:43:52) Marie Nadine: Yes, everything's all set. :) (07:43:55) Marie Nadine: Aside from this, is there anything else you need help with? (07:44:33) Dee (17516255: That's it, thank you (07:45:03) Dee (17516255: Please make sure that my order wasn't already "sitting" though (07:45:10) Marie Nadine: ​​You're welcome! (07:45:14) Dee (17516255: It doesn't taste great when soggy (07:45:24) Marie Nadine: Yes I will personally monitor your order until it gets delivered. (07:45:32) Dee (17516255: Thank you (07:45:55) Marie Nadine: Anytime! :) (07:46:02) Marie Nadine: Thank you for choosing DoorDash and chatting in with me. (07:46:08) Marie Nadine: Have an awesome day! :) (07:47:59) Dee (17516255: Perfect! Thanks so much, so much for my wknd cheat meal lol g-bye (07:48:02) *** (17516255 left the chat *** Chat started on 26 Feb 2017, 08:15 PM (GMT+0) (08:15:32) *** Visitor 13415633 joined the chat *** (08:15:34) Agent: Hi, thanks for chatting in! A member of our Support Team will join the conversation soon. In the meantime, please feel free to provide as much detail as possible so we can help. (08:15:46) Dee (17516255: Hello again, wondering if you have an ETA? Thank you kjndly (08:15:52) *** Jessa T. joined the chat *** (08:16:16) Jessa T. : Hi there, Dee! Thanks for chatting in. Let me help you out with this one. (08:16:23) Jessa T. : Please give me a minute or two so I can pull up the details. (08:20:51) Dee: Thank you, at this point I'm concerned with soggy food hahaha, I'm laughing but NOT really (08:21:11) Dee : As I sit here on my 10hr shift I have 7hrsleft 🤐 (08:24:24) Jessa T. : Sorry for the long wait. (08:25:01) Jessa T. : I'm now calling the driver so I can give you a live update for the food. (08:25:50) Dee: Thank you for the call and to keep record dasher is not onsite will take them additional 20mins. Plus whatever delivery is so this order will be over 2.2hrs possibly? With that said over 1.2 hours late and countin. (08:25:56) Dee Thank tou (08:28:16) Jessa T. : Oh, I'm really sorry to hear that. (08:29:52) Dee (17516255: Don't be it is what it is, I'm more concerned with fresh and not sogginess, you know what I mean, nothing like wait and then the food be a bust (08:31:42) Jessa T. : According to the driver, the delivery would arrive around 1pm. (08:32:43) Jessa T. : Let me call the restaurant now to make sure that it'll be freshly picked up. (08:32:43) Dee (17516255: Thank you and they're remaking this order so it's fresh upon his arrival as you said? (08:32:51) Dee (17516255: Thank you (08:33:30) Jessa T. : You're welcome. I'm so sorry for the inconvenience. (08:33:48) (17516255: Please no need to apologize it's fine (08:35:48) Jessa T. : Let me call you right after this. (08:41:52) (17516255: To keep record, my first order was sitting then when I followed up the 2nd order would be again old and SOGGY so now this third order will now take 45mins and not delivering at 1PM as stated. Which would've made this delivery out to be for 1:45/2pm... Wow, thank you but. I thanks from the lack of follow up from the initially dashes in bailing and system not putting some else in que. I'm only upset since I'm working 10hrs didn't want pizza delivered ha! Jokes on me. Thank you kindly though for doing your best a representative I know it's not your fault. It is what it is and I don't stress. Thank you again (08:41:58) Jessa T. : Hi, Dee. I just talked with the driver and he's still taking the delivery to you soon as it's faster to place another order when he's going to do that. (08:42:30) (17516255: Thank you (08:44:22) *** (17516255 left the chat ***