I like to begin saying that I work at these company and I can tel that some time the ball is dropped , however most of the time the issue is the bad education of the customer, as an example: the customer orders from a place that is not a fast food restaurant, and if this is done over a weekend the time for the food to be ready is larger, however they want the food as fast as if the food was from Mcdonald's, the customer blames the company for missing things that are not doordash foult, doordash does not make food either handle the food, the dasher for health and safety is not allowed to open the bags and check on the food, however when delivery is made and a sauce is missing, the customer blames doordash and want a full refund for a missing sauce, that is dumb, the company is just a pick up and delivery service, lot's of customers are not at delivery location at the time of delivery and after they miss the delivery they call wanting refund or redelivery and they think they are on their right because they paid, yeah they paid for the delivery and they missed it, claims on poor food quality, and again these is not doordash responsability, again we do not prepare food, I know that some dasher are abusive or maybe a lil bit dumb, or have language barriers, the same happens with restaurants people, there are chinese, middle east people, thais, latins and europeans, plus the different accents for the north american english that is spoken in the USA, so communication is not that easy, so please before pointing fingers and complaint all the time consumers/all the people should have a better consumption and consumer education and culture.