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Bruce Cromartie
I ordered dinner from Door Dash a few minutes after 9PM last night. About fifteen minutes after the order was placed, i received a text saying that the restaurant had chosen not to fill the order (??), and that they would refund my payment. I placed a second order from a different restaurant at 9:25. The Door Dash app said it would be delivered in one hour, which seemed like a long wait, since the restaurant is only about five minutes from my house, but I accepted it. An hour later, no food had arrived, and the app wasn't showing it as being on the way. I texted the driver to ask if they had picked up my food yet. The driver texted back to say "Yes On my way". About fifteen minutes later, I called the driver, who told me they would be at my house in about seven minutes. Nobody ever came. I finally received a call from Door Dash after 11:00 PM saying that the restaurant is now closed, and that the driver hadn't ever picked my food up. They cancelled the order again after I had been waiting two hours. They really need to improved their system ASAP. I understand that something can go wrong once in a while, but it appeared last night that nothing was being done right!
7 years ago
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DoorDash has a 1.3 average rating from 24,067 reviews