At first, the orders/deliveries were great! Then come about the 4th time using Door Dash when our order was 3 hours or more late. Had trouble finding a way to contact someone, but when finally did, they were able to settle everything. From then on, All our orders either have either been late or items missing. Our most recent order was missing 3 shakes and when contacting them on this, I had to request them to pickup the shakes and delivery them instead of a refund. They still charged us a second service fee of $1.21, which I believe they should have ate that fee, being their fault.