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Usually Doorsash is a reliable service; we use it from time to time and haven’t ever had a bad experience. We’re a busy couple, so during my most recent conference call, my wife ordered poke from a food truck we have visited many times. Firstly, the menu on the app wasn’t completely different than the actual restaurant’s menu (not sure whose fault that is). Secondly, our Dasher was at their second order’s restaurant for over 45 minutes. Our food was late, and poke isn’t good when warm, let alone probably not the safest to eat. Thirdly, we ordered three entrees, but when we asked the Dasher about the third, she seemed as if she had no idea what we were talking about/didn’t even know she’d only delivered 2/3 of our order. She wasn’t a fucking airhead, and she showed not even the slightest bit of remorse. While yes, Doordash did issue a $15 credit to our app, the whole experience was definitely subpar. I understand that people aren’t just people, and our Dashers are only human, but next time...please do better. Stop allowing Dashers to take multiple orders at a time. Make sure your Dashers are actually doing their job. Just do better. Thanks.
7 years ago
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DoorDash has a 1.3 average rating from 24,067 reviews