Drivers should not get tipped (on app) until after we have an opportunity to review the order. I now prefer Postmates. Those drivers know we check our food prior to tipping. They get the order right. I'd rather have cold food than wrong or missing food. 4 times the driver forgot napkins 2 times, the beverages that should have come with the orders were missing (up to 6 drinks total). 1 time I was missing an entire salad Driver tells us to call the Door Dash for us to resolve Door Dash tells us to call the restaurant to resolve 8 jack & Box tacos with no sauce on them or the packets, I requested extra sauce clearly written. Could eat a single one, The El Pollo Loco App uses Door Dash as their delivery partner. Not Good.. Order is always wrong, they forget to expand the request in their app. Drivers pretend items were not part of the order and I think they just don't read. They get lost and call to ask for directions so the food gets cold. The second star is because they refunded my delivery charge once. I should have gotten a complete refund. I couldn't eat any of the items but the driver still got the tip.