I just started using the service about a week ago. I'm in my late 50's, don't drive, and have circulation problems in my legs that keep me from walking very far, or going up and down stairs. So, I thought I'd give the service a try. When I haven't been able to get to the store, and need to eat, it would be useful. Anyway, the first couple of orders I didn't notice any problems - the restaurants were close to me, and the delivery was fairly quick. But the last food order, DoorDash charged me extra for the food - they padded the food bill quite a bit. The dasher handed me a receipt from the restaurant with the real amounts that he paid for my food - my jaw dropped at the amount. The "real bill" for my food was $11.56, and DoorDash charged me $14.79 for it. Then they proceeded to charge a "service fee" on top of that of $2.66. The delivery fee was normally $5.99 but, I was ordering on a $1 dollar day, so $4.99 was waived. Then I added a tip of a little over 10% of the food cost (the restaurant is less than a mile from me). Long story short, it cost me a total of $20 for $11.56 worth of food, which is ridiculous. And, every time I place an order, I transfer the funds to the balance on my card (I keep most of my funds in my reserve account on AmexServe), with a couple of dollars extra, because they require a "buffer" when they charge your card. Every single time, they take ALL the money that is on the card, sometimes over $2, and I have to wait for the transaction to clear to get that money returned to me. I'm on a restricted budget, so I really can't afford to be overcharged for food, and then pay a fee on top of that. I had hoped this service would be a solution for me but, as soon as the "buffer charge" is returned to my account, I'm closing it. I did not have any trouble with my dasher drivers, only with the way this company conducts their business. The drivers were courteous and on time. It's not their fault the company is scamming people on their food. I can understand charging a flat fee, but not padding the food bill, too. And if a restaurant is less than a mile away from me, I shouldn't be charged a $5.99 delivery fee, either - that's way over the top. The delivery fee should reflect the distance from the restaurant. Especially if the driver is going there from my neighborhood, which has been the case every time, according to the map they provide. The service is a good idea, but they need to make some changes in the way they charge customers, and the amounts of the service fees that are being charged. They should be charging the EXACT AMOUNT of the bill without buffer holds, too.