Placed my order, first time using the service. When it was submitted, it was missing some items on the list. I tried to cancel immediately. The website kept loading and loading and loading. Tried to call to cancel I spent almost a half hour trying to get order cancelled. I just needed to redo the order. The agent I spoke to kept rattling off in some language I did not understand. I gave him my email 6 times, he still could not pull up my order. He kept asking me for an order ID and, he still could not find it. Finally got my account and, said I had no order. kept saying would cancel and, then finally after all the arguing said. He could not. Would not get a supervisor when I asked for one. I had to argue with him and argue with him. Finally got one. I ended up getting on the phone with restaurant and, got the item added that I needed. The supervisor finally got on the phone after being told, they were in a meeting, that they were closed and all sorts of nonsense. He did not cancel it because at that point it was useless. However, I just wanted the agent coached but, the supervisor was very nice. He did offer 10.00 off. That was not necessary but, I do not think I will use this again if I have any more issues. Website should work properly and, agents should not argue with you. You need to have language queues and, agents that speak those languages assisting customers. No reason to lie and say you can not get a supervisor or, say you can not find my order if you do not understand me. I will only give door dash 1 more try and, if I get bad service again, I will know that, its not worth using.