Having worked as a dasher, I can say that there are many moving pieces here. The app, the restaurant, the driver and the customer. Most of the time, there are no issues. There have been times that the app sent me to a restaurant with no address. I have learned to unassign myself from those orders. I have waited as much as 40 minutes at a restaurant who claimed that the order was ready, and for that I ended up with a poor rating. I have had customers enter an incomplete address and not answer my texts or my phone calls for clarification. When I have been sent to deliver at large apartment complexes, it is like detective work to find the apartment, because many addresses are not clearly marked. At night, many home addresses are not easily found. I have been sent to high rise buildings for lunch deliveries and the app does not tell me the last name of the customer and there are no instructions as to where. I have been sent to businesses with locked doors and rated poorly because I had to knock twice. Navigation software is hot or miss, and traffic can always be unpredictable. This is not an easy job, but when things go well, its pretty good. When things go wrong, its very frustrating. It would be appreciated to not be blamed for the failings of other people not in your control. I have used Doordash for years as a customer, and its pretty much the same hit and miss. If a cog in the wheel breaks, the whole process goes with it. I would suggest more accessible customer service that is in the United States instead of India. No driver can force a customer to be responsive if they need additional information to make the delivery, nor can the driver force a restaurant to be prompt or correct with the specifics of the order. A driver cannot open the food containers to check for accuracy, so all we can do is to ask the restaurant to double check item by item. Overall, I have very high ratings, and that is because I have gone the extra mile each and every time, but admittedly it is frustrating when there is a problem and I lose an hour of delivery income trying to resolve it. I hope that the app and service improve over time, but as I said... all these moving pieces make every successful and on time delivery somewhat of a miracle.