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Latoya Mahoney
When I first started off, I was kinda of pleased with doordash, but the last few months of ordering and using their delivery service .. I've become disappointed with this service, coupled with some of the restaurants that they deliver for. Often times, what's listed onthe doordash menu for hese places, are not what they have in stock in the he actual restaurant and that is highly disappointing. There is an option that I usually click in in the drop down menu that specific to call me if something is unavailable so I can decude whether I want to exchange it for something else or get a refund PRIOR to the delivery person leaving the store, but they (doordash and the restaurant) don't always team up to make this happen. They proceed with little to no caution and go ahead do what they want to do with little or no contact and correspondence between themselves and the consumer. I really don't appreciate this at all. Also then if doordash decides to issue you a refund, (no matter what the issue is). It's usually only credits to your personal doordash account and not back to the original credit or debit card that you purchased your meal(s) with and that is inconveniencing and disappointing, seems sheisty to me. I order via the delivery service because it's a little cheaper than ubereats for delivery, also the wide variety of places to choose from to eat as opposed to the same ole sub pizza salads or wing spots and last but not least . Because It's most convenient for my personal lifestyle. Going forward I prefer the menus be accurate and that they follow through on th selected drop down menu option as well as if a consultation is not satisfied and wity investigation their argument or issue is proven to be accurate and correct, and not deceit; that they be allowed a refund to back to the method or card used to pay initially. Thank you for your time
6 years ago
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DoorDash has a 1.3 average rating from 23,603 reviews