I ordered dessert for my son's birthday. My delivery instructions specifically stated to leave the order at the front desk of his dorm and included his name and phone number. I received a text, "I left it" within the delivery window, around 8pm. At 11:30pm my son let me know that there was still no delivery for him. I contacted DoorDash via email only to find out that MY name was put on the delivery instead of following my explicit delivery instructions. DoorDash basically responded with...we dropped off the delivery, the Dasher texted you, sorry for the confusion. I did not find this helpful whatsoever. I personally tracked down the delivery as it sat at a desk with MY name on it. So my son received his goodies a day late & after sitting out all night. I just find this to be unacceptable service. The timing was perfect, but not putting the right name on it completely defeated the purpose of a food delivery service.