This review is mainly so Doordash can make improvements. Initially, when I started ordering through Doordash, I thought it was great. But recently I have been noticing that there are couple of major problems, which is inconveincing me:
1. When I place an order, the time clock starts to tick showing when the food will be delivered ( 45-57 minutes). This starts to go down and when it gets to zero, it indicates that the food is delivered. When in fact it was not delivered.
2. In the beginning as soon as I place an order, within minutes the dasher appears, either on the way to the restaurant or waiting at the restaurant. But now there is a problem with getting a dasher. So even if the restaurant says the food is ready, there is no dasher and the application already indicates the food is delivered.
Suggestion: If there is no dasher, within 5 minutes, the program should say, 'sorry no dasher available' or something so that the customer can move towards an alternative. It is irritating to wait for an hour and then find out that there is no dasher and no food either. Then you have to make calls to cancel and refund the money. Very annoying. Please make improvements. Until such time, I decided not to order through Doordash anymore.
5 years ago
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