For those who really want to know the real deal, I ride with a "Dasher" and I can't begin to tell you how dumb the system is. Fast food restaurants wait for the driver to arrive and then begin the orders. Some of them make the driver do the ordering when they get to the restaurant and the way the order is displayed in the app is more than confusing. She gets orders that are being delivered up to 15 minute drives away from the restaurant, so she worries about arrival time, they are limited as to how long they can take, and the food being cold by the time it gets to the customer. Today, we waited for over 20 minutes at each fast food restaurant for food to be ordered, prepped and handed over while others who ordered ahead of our getting there were getting their orders AND drive thru customers being taken care of ahead of everyone inside the restaurant. We went to two very upscale restaurants and waited 15 minutes for the order at one and 25 minutes at the next one. Not only is this a lot of time spent for a little money, but any new orders are being given out to other drivers so my friend was missing a lot of opportunities to make money on other deliveries, plus my friend gets super upset because she had a 100% rating but people seem to think it's her fault that their orders aren't being done as promised and give her bad reviews, not to mention her ratings go down when the restaurant delays so much that she can't get the order to the customer in time. She does call and text customers to advise them and half the time they ignore the call or text and still think it's her fault. Last night we went to a pizza place and they were out of a "$5.00 item" and told my friend to just pick another $5.00 item. I asked her why the restaurant didn't contact THEIR customer to advise them and then ask them if they wanted to substitute it for something else. So my friend tried to call the customer and they didn't pick up a single one of the 4 phone calls so she just picked something in order to get the order to the customer. Then the customer had the BALLS to write a complaint about my friend, despite my friend telling her that she tried to call her to tell her what happened. All I can say, in ALL FAIRNESS, stop blaming the drivers, it's the door dash system that needs fixing, not the drivers!!!!! AND ANSWER YOUR PHONES WHEN YOU GET AN 800 NUMBER CALL WHILE YOU ARE WAITING FOR YOUR ORDERS.