I work for doordash for over a year. Yes, there are app problems sometimes that are beyond the delivery drivers control. Also we are given a computer generated time for pick up and drop off. This does not take into consideration long lines at the fast food drive thrus just to get to place the order for the customer then having to wait for the restaurant to get the order ready. It does not account for traffic or detours either. It also does not account for the numerous times the customer puts west instead of east for the street name or when they give an ambiguous location..behind the fish market on market Street up a ramp behind a green house...but the address wasn't actually on market st...when really if they just put the right address to begin with their Dasher would find it much quicker.. it also doesn't consider problems with finding parking in the more congested urban areas..this happens at least 2 times a day in an 8 hour shift.. 6 days a week for me. But somehow the Dasher should be able to decipher the address and magically know exactly what the customer meant or the driver is considered stupid!!??? Really!!?? If u only knew what ridiculousness ur driver deals with between the restaurants screwing up the orders, the driver arguing for you the customer to get the correct order..the unclear addresses..and all the traffic and parking problems as well. Yes if u order McDonald's and u r seven miles away during rush hour from McDonald's by the time the order gets to u..it's going to be a soggy brown paper bag that's filled with luke warm food. Why don't people know that!? When u drive ur fast food home urself isn't it a soggy luke warm bag of wilted food!? Why do u think it would be different if a delivery driver brings it!? We do our best with thermal bags to keep it warm..but people expect their delivered fast food to be steamy hot after a seven mile drive! That unrealistic even in the best of circumstances. And yes! Ice cream and shakes melt and hot drinks get cold! If u order ice cream and expect it not to melt...ur unreasonable! Please! Just give ur address and then if it's a business..write the name of the business..it's very simple! And if ur in a weird hard to find location..help ur driver out if they text u and ask for a cross street or a landmark! Ignoring my texts when I ask for ur help only makes delivering ur food take longer! And also, it is covid 19 we are under quarentine as a nation..your Dasher is putting their health at risk to help u out during these uncertain times. Tip them! We r bringing u ur food so u can stay at home safe! Also when u type leave at my door. I follow ur instructions. I also send a text. If u choose that option for me to leave it at ur door..then expect it to be outside where it is getting cold more soggy and left outside for anyone to walk by and take. If it's raining and u tell ur driver to leave it outside...ur food will get wet! If ur driver sent u a text and told u ur food is outside ur door and it takes u ten minutes to go outside and get it..yup! It will be melted, soggy, and cold by then. Not ur drivers fault! If u have never been in this type of business then u have no idea the things we deal with. You have no idea of how the system works or how difficult it is at times. Please be kind considerate and compassionate to ur driver. Some of us are college educated hard working moms who lost their job due to covid. We are doing this to help out our community and to be able to support our families after our jobs have been ripped out from underneath us. Please be patient and kind as some of us are doing our best!