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Laurel Ann Outterson
I ordered food, dasher picked it up, then my delivery time doubled. I watched the driver pick my food up, drive to another restaurant and pick up somebody else’s food, then drive in the opposite direction of me. Then I watched the driver go further up a road that is half an hour away from me. I messaged the driver saying “I don’t live on ____. You’re further away than when you started” the driver replied with “had another order” I replied saying why not choose orders next to each other? My foods going to be cold. Then the driver replied “I don’t choose door dash does take it up with them”. So I called customer service asking how it’s aloud for drivers to pick up orders and then drive away in the opposite direction and their response was a very bland customer service type response. She said that during busy hours door dash makes their drivers pick up “stacked” orders but they’re “supposed to” drop off the first order. I live in a somewhat rural area, that might work in a city environment because everything is relatively close to each other but that doesn’t work where I live. The dasher picked my food up and I got my food 45 minutes later. I’ve ordered from door dash before and didn’t have this problem but recently the area I live has had this issue with all the orders. Not impressed, can’t wait to get Uber eats. (Also, side note. The customer service rep was very difficult to understand and I don’t think she really knew what I was saying and that’s why I kept the same generic answer “I’m sorry to hear that”.
4 years ago
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DoorDash has a 1.3 average rating from 23,590 reviews

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