I ordered 5 items online and returned 3. I only received a refund from 2 of the items I returned. I called "customer services" over 10 times and had to give up each time after being on hold for over an hour each time..with the same song on repeat over and over again. Finally got through to be told that even though I had proof of delivery and even though they had clearly rcvd the parcel (as they had refunded 2 of the items that were in the parcel) that because i hadnt weighed the parcel before i sent it they would not refund me! I used the return label they supplied and it didn't say anywhere that i needed to weigh the parcel before i sent it!! WHAT A JOKE