Dorothy Perkins Reviews

Name: Dorothy Perkins
Rating: 2.40

2.4 Rating 258 Reviews

34 %

of reviewers recommend Dorothy Perkins

2.4

Based on 258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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Dorothy Perkins 1 star review on 11th May 2021

Anonymous

Anonymous // 01/01/2019

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“Worst retailer I have ever used I ordered twice shoes and sandals for an event. Even though I gave them the correct address Dorothy Perkins didn't give the complete address to Evri.(without street and building number). For 3 weeks I tried to contact Dorothy Perkins to fix it but they never did. I was the one who ended up having to contact the delivery company but I couldn't do anything because Dorothy didn't get involved at all. I requested a refund but they told me to wait another 2 weeks after 2 weeks had already passed. I still haven't received anything. Don't buy from them .”

Helpful Report

Posted 6 months ago

“I bought a coat, the coat is lovely but it's way to big l could fit in it twice, shame cos it was in the sale.”

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Posted 10 months ago

“Poor return policy - think twice before you making an order! I’m an overseas customer from HK who followed their shipping label to courier my return parcel. However the return labels generated by DP website was wrong and hence my parcel was never delivered and got cancelled by the courier company (while my courier fee was paid). DP customer service team Zyra, Florelyn M. Declined my return request as they said it’s over 28 days now and according to the refund policy they can’t do it for me. But the thing is if the DP website gave the address correctly I’d have couriered the return parcel successfully, within the said given 28 days. Very disappointed on how rigid the CS team. They can’t own up to the errors they have made and shift the accountability to me. Now I have to bear the unsuccessful return cost and courier fee of over 200 Pounds which is ridiculous and so unfair.”

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Posted 1 year ago

“Paid for one years delivery and free returns. Ordered trousers, very thin material so had to return. I was charged for delivery and the return. I have emailed 5 times to date no reply. They have no telephone number. I am a good customer so very disappointed.”

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Posted 1 year ago

“I find this shocking that the company like Dorothy Perkins cannot get the simple order right. I received a paid of jeans for the 4th time (!!!) and it is still incorrect. I ordered Maternity Over Bump Ellis Jeans and keep getting Maternity Over Bump Bootcut Ellis Jeans! Those products have the same barcodes so no wonder Warehouse Team cannot pick and dispatch the correct items. I will be returning it for a full refund and will ensure everyone i know is aware of the appalling service I received. Customer Service Team is polite and helpful, but the fact the Team cannot get my simple order right is awful.”

Helpful Report

Posted 1 year ago

“If zero was an option!!! I will never shop online here again.!items never turned. Said my order wasn’t on their system so it was my problem. Lots of chasing, proof of payment, peruses accounts will take upto 5 days to resolve with me and every few weeks I email for an update and it goes round again please wait 5 days. It’s been since end of Nov and we are in Feb. They have my money, I just want it back and they’ve made it impossible to get back! THIEVES.”

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Posted 1 year ago

“Would give 0 stars if possible! This company is a disgrace! Next day delivery means 2 weeks delivery or no delivery at all! Customer service are rude and incompetent! Wrong items being sent out, not offering a replacement but being patronised by being told my local asda is 24 hours (which it isn’t !) and I can return anytime! Closing my account with this unprofessional company! Shame how these retailers don’t seem to understand that they are only in business due to customers, without us there would be no DP!”

Helpful Report

Posted 1 year ago

“I ordered a jumpsuit from you in December and returned it nearly a month ago and i have no confirmation of return or any money refunded Disgusting company”

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Posted 1 year ago

“I returned 2 items in the same parcel 3 months ago, one was refunded and despite constant promises of the money being refunded on the second item, it has still not been 3 months later. It’s such a shame as I loved their clothes but will not be shopping with them again after this horrendous customer service.”

Helpful Report

Posted 1 year ago

“I was really annoyed at delivery and refunds pricing. 3.99 delivery and 1.99 return. I lost nearly 6 pound on an item that wasn't suitable. To me that is a lot of money for nothing. I will not be ordering from Dorothy perkins again”

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Posted 1 year ago

“Shocking! Ordered 3 jumpers online,they were massively oversized (DP fault) and I had to pay 1.99 to return! Never use them again!”

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Posted 2 years ago

“Dorothy Perkins I would never order from you again. Poor quality £3.99 delivery Returns fee you charged £1.99 Ripoff company.”

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Posted 2 years ago

“please do not order from this site. i wish I had read the reviews but just presumed it was the same dorothy perkins I had always shopped at. There is no one to contact regarding your order. You do not receive your refund. A very costly lesson learnt. Judging by all the reviews with similar complaints I have little faith of a refund.”

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Posted 2 years ago

“Terrible - Spent over an hour trying to place an order with this company. Still can't get them to communicate with my bank. I shall cancel the order before anything worse happens. Bad Omen - I take the warning signs and walk away now!!”

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Posted 2 years ago

“My order has not arrived, no response from them, no way to treat customers”

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Posted 2 years ago

“Firstly my order was delivered to the wrong address because the address was cut off where the house number was. So had to chase this up with the post office. I sent for 4 items, returned 3 and only got a refund for 2. I have E mailed but have had no response. Very poor service, to say I’m disappointed is an under statement. No phone numbers for customer service which is very poor.”

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Posted 2 years ago

“My order for next day delivery has not turned up ??? Just checked tracking history, which states order despatched, 2 mins later it states order on its way back to sender ??? Wish I’d read reviews before I purchased and paid for anything !!! Will never order again 🤬”

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Posted 2 years ago

“I. Purchased as a ‘guest’ and paid in full upfront . When I came to return the lot .. I IMPOSSIBLE.. as. NO account can’t login to web site , tried email still waiting for response ,messaged in messenger …..got one reply .. did t help . Next day ( today) got sent a link to print a label . It WONT WORKit does. It recognise my email or order number !!! Spent nearly TWO hours trying to get someone to have the courtesy to answer me ..NOTHING.. . Can’t log in no account can’t return .. no account .. DONT ever buy from them as a guest .”

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Posted 2 years ago

“Trying to return items stating site down. No response from email. Phn number doesn't work. Can anyone offer any help”

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Posted 2 years ago

“Thank you JEROME for sorting out my enquiry..You sorted it in minute’s..Very much appreciated”

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Posted 2 years ago

Dorothy Perkins is rated 2.4 based on 258 reviews