Dorothy Perkins Reviews

2.4 Rating 257 Reviews
34 %
of reviewers recommend Dorothy Perkins
2.4
Based on 257 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Dorothy Perkins Reviews

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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I bought a coat, the coat is lovely but it's way to big l could fit in it twice, shame cos it was in the sale.
Helpful Report
Posted 2 months ago
Very happy with the product deliver and the time it took, but still trying to return a pair of sandals I cant get into. major headache. have now emailed them in the hopes the will help me return the sandals
Helpful Report
Posted 1 year ago
Good service.Did some returns as well.Fast postoffice return and I got refund by like 4 to 5 days from the day of retuen.Happy with their service.Items come well packed with hangers as well.Overall review good.
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Posted 3 years ago
Loved this dress but when I got it out of the packaging it had 2 significant rips at the back. Obviously it has not been quality checked and im annoyed as no more in stock, bet I still get charged delivery though even though its a faulty dress sent out and can't be worn.
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Posted 3 years ago
Ordered a “Tall” top online. After washing it I discovered it was faulty (had holes were the turn up cuff was stitched to the sleeve). Tried to return to my local stall but they said it was a ‘Tall” item so would have to be sent back online. Well it took a month after my first phone call and about 10 emails to get a refund. Arcadia customer services consistently stalled asking for photos twice, then sending the complaint to a different department, then talking about posting out a returns label which didn’t arrive. Finally I simply received a refund without sending the item back. Unfortunately I wouldn’t even give the top to a charity shop due to its condition.
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Posted 4 years ago
Delivered on time but have received items in wrong size although the hanger states the size ordered.
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Posted 5 years ago
As I walked past the shop they had a really attractive wooden dress on show which looked perfect for this cold weather. I wanted to go in as I had seen a jumper advertised that I really liked. On first entering I didn’t see the jumper but the dress felt so soft and I decided I was going to buy it. Standing in the queue I saw the jumper, and, they had my size. The jumper was a bit thin and has on the first wear gone a bit out of shape, so not very impressed, it wasn’t a cheap one either. Sadly, I rarely go into town so taking this back would end up being a big trip involving lunch etc, so will cost even more. The dress seems great.
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Posted 6 years ago
Abit hit and miss. Sometimes qualitys really good then other times its cheap and nasty. Abit slow on refunds to.
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Posted 6 years ago
Dorothy Perkins is rated 2.4 based on 257 reviews