If I could give a minus star rating, I would. I ordered 11 t-shirts for delivery. I received a parcel 10-days later which contained 8 t-shirts. The dispatch note suggested that the entirety of the order should have been in the packet. I called the Dorothy Perkins 'Customer Services' phone number, and received an automated message saying they were not taking calls, and to email them. I emailed them - and it took over 5-days to receive a response. In the interim, I opened a paypal claim. Only when I escalated the claim to a dispute did I receive a response. The person at DP asked me to close the case so they could refund me; saying they could not refund me until the case was closed. What utter nonsense. Anyone considering buying anything from DP should be aware of the shocking service awaiting you!
2 years ago
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Dorothy Perkins has a 2.75 average rating from 189 reviews

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