Anonymous
I ordered a couple of dresses which when received were not a good fit. I arranged a return via Hermes for collection on 15 May nobody arrived. I contacted customer services who arranged another return on 27 May again nobody arrived to collect. They were quick enough to take my money but are not so quick to organise a return and refund. Have contacted customer services via email again yesterday I’ll keep you updated. I understand the current situation but all other companies I have dealt with during this period have been extremely efficient. I am frankly disgusted by this level of customer service!!
7 months ago
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Dorothy Perkins has a 2.84 average rating from 178 reviews

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