Anonymous
Why are Dorothy Perkins phone lines down? There’s no excuse for this even in this pandemic, a business of this size. I received a parcel I ordered a couple of weeks ago that had been tampered with! Items completely missing. Looks like the bag had either burst open because they crammed too much in or someone has intentionally opened it on route! I collected the bag from click and collect location to find it tied up at the bottom and rips and tape all over it! I’ve contacted customer service via email no response... even though they have a 2 day SLA on their reply! And now I can’t get through to them on the phone! Very poor service. I am waiting to return some of the items I did receive in that order but want to know what to do about the missing ones first as I’ve obviously paid for them. Appalling, someone needs to look at the service here. Employees can still maintain their employment and work from home answering calls and emails during this time to maintain social distancing instead of just getting no service whatsoever! What are DP thinking? Other companies are managing to do this just fine.
10 months ago
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Dorothy Perkins has a 2.74 average rating from 193 reviews

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