The van was terrific but the service wasn’t. The telephone call I had with the call centre led me to believe you were a friendly and open company but when I went to pick up the van the person working there was proudly charmless. I picked up at 12.30 and was told the van needed to be back before 8am the next day. I asked if I could park and was told with a shrug that I couldn’t and finding parking was not his concern. I had not had parking, cost or timings explained on the phone. So unfortunately the receptionist had to explain that the prices advertised were based on a daily rental for a weeks hire - which is misleading not per day. The call operator was also not clear that the hire was a 24 hour hire based either on 8.30am to 8.30am or 5pm to 5pm. Again the receptionist had to explain. The van was not cleaned but once I realised that I only had the van for half a day I was in a hurry to be on the road. The hire and return easy but once I started I asking questions the response was curt and indifferent. As a first time hire I am unfamiliar with the process. If your call operators have better interpersonal skills then they should make customers aware of all that is needed rather than relying on the people working on site.