I've been using this product for a month or so and have been getting comments about how much thicker my hair is getting. There was a brief glitch in the websites system that stalled my subscription which made me miss last month but it was resolved thanks to customer service. It does not come with it's own scooper so I keep a tbsp spoon in the container now. Perhaps a non plastic scooper could be added in the future if possible for a slight increase in convenience? Regardless, I am very happy with this product and their customer service. I highly would recommend this product.