I have signed up for a subscription for the 350grams marine collagen. When I was due to receive my next delivery and my credit card got debited, i received an email a few days later that the size has been discontinued even though I received an email that the product has been shipped! Disappointing that you were not proactive about letting me know as I ended up running out of collagen. I was also not even offered a refund and I had to ask for it. Last time that you ran out of stock I received a 2x 200 grams instead but this time I didn’t which makes your approach inconsistent as well. I should’ve been compensated in this instance for the inconvenience. Disappointed as I had been a loyal customer.
3 years ago
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