I placed an order on the 14th Oct for a sample of your collagen. When I placed the order I realised my address ended with ACT so I emailed to have it amended to QLD. As I still didn't get an update, I emailed about 2 weeks later for an update. I was advised there was a high demand for the product (I understand this statement) but was told it would be dispatched that day. I received a tracking number a couple of days later. The tracking number was accepted by Aus post on the 21/10, but they havnt received the parcel. I emailed again 5 days ago for an update and havnt heard back. I understand the high demand and that it is a sample product, but I paid for the postage. It would be great to get some sort of an update as it's coming to nearly a month since I ordered. Thanks! My review is to cover your customer service in hoping I can get a reasonable update.