Absolutely appalling service from DPD UK! I paid for premium delivery to ensure my parcel would arrive today, as I have no time to collect it tomorrow. I was given a delivery slot between 10-11 am, and I waited right by my door to receive it. However, instead of delivering my parcel, I received a message stating that nobody was at the property, and now my parcel will be dropped off at a pickup point in town tomorrow. This is completely unacceptable! The driver, Armpital, didn't even bother to get out of his car. When I contacted customer service, they had the audacity to tell me that the driver uploaded a photo of the bins outside my house as "proof" that he was there. A picture of the bins? Seriously? The bins might have seen my parcel, but I sure didn't! It's clear that the driver was just too lazy to make the delivery properly, and now I'm stuck with the hassle of trying to pick it up when I explicitly paid to have it delivered today. And to make matters worse, when I called customer service, they offered nothing in the way of reimbursement or compensation. All I got was a pitiful, "I am so sorry," as if that could make up for their complete incompetence. This is an utter failure on DPD's part, and I will be avoiding their services in the future. Absolutely disgraceful.